//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of service management"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Benchmarking the impact of cus...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
111
Relationship marketing
111
Customer satisfaction
72
Consumer behaviour
71
Konsumentenverhalten
71
Kundenzufriedenheit
71
Dienstleistungsqualität
59
Service quality
59
Customer integration
32
Kundenintegration
32
Services
21
Dienstleistung
20
Betriebliche Wertschöpfung
19
Dienstleistungssektor
19
Service industry
19
Value creation
19
Social Web
16
Social web
16
Customer experience
15
Lieferantenmanagement
15
Supplier relationship management
15
Customer value
13
Kundenwert
13
Brand management
12
Customer service
12
Kundenservice
12
Markenführung
12
Dienstleistungsmarketing
11
Services marketing
11
Beschwerdemanagement
10
Complaint management
10
Satisfaction
10
Arbeitszufriedenheit
9
Brand
9
Emotion
9
Innovation
9
Job satisfaction
9
Value co-creation
9
Brand image
8
Bundling strategy
8
more ...
less ...
Online availability
All
Undetermined
76
Free
4
Type of publication
All
Article
151
Book / Working Paper
2
Type of publication (narrower categories)
All
Article in journal
153
Aufsatz in Zeitschrift
153
Collection of articles of several authors
2
Sammelwerk
2
Case study
1
Conference proceedings
1
Fallstudie
1
Konferenzschrift
1
more ...
less ...
Language
All
English
153
Author
All
Jaakkola, Elina
7
Aksoy, Lerzan
6
Edvardsson, Bo
5
Keiningham, Timothy
4
Malthouse, Edward C.
4
McColl-Kennedy, Janet R.
4
Bloemer, Johanna M.
3
Buoye, Alexander
3
Cooil, Bruce
3
Fisk, Raymond P.
3
Grönroos, Christian
3
Hammerschmidt, Maik
3
Hillebrand, Bas
3
Lariviere, Bart
3
Nijssen, E. J.
3
Patrício, Lia
3
Ponsignon, Frederic
3
Riel, Allard C. R. van
3
Weiger, Welf Hermann
3
Wirtz, Jochen
3
Witell, Lars
3
Bilstein, Nicola
2
Giertz, Johann N.
2
Gustafsson, Anders
2
Halinen, Aino
2
Hammedi, Wafa
2
Heinonen, Kristina
2
Helkkula, Anu
2
Hogreve, Jens
2
Hollebeek, Linda D.
2
Huang, Wen Hsien
2
Joosten, Herm
2
Kandampully, Jay
2
Klaus, Philipp
2
Kunz, Werner
2
Leroi-Werelds, Sara
2
Lipkin, Michaela
2
Loureiro, Yuliya Komarova
2
Mattila, Anna S.
2
Meyer, Anton
2
more ...
less ...
Institution
All
QUIS <11, 2009, Wolfsburg>
1
Published in...
All
Journal of service management
Industrial marketing management : the international journal for industrial and high-tech firms
1,036
Journal of business research : JBR
993
Journal of retailing and consumer services
770
International journal of hospitality management
544
International journal of production economics
520
The journal of business & industrial marketing
440
SpringerLink / Bücher
436
Benchmarking: An International Journal
434
International journal of production research
378
European journal of operational research : EJOR
315
The service industries journal
315
The journal of services marketing
313
Benchmarking : an international journal ; BIJ
302
Journal of Services Marketing
263
Tourism management : research, policies, practice
254
Journal of the Academy of Marketing Science
239
Journal of travel and tourism marketing
228
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
217
Journal of strategic marketing
211
International journal of contemporary hospitality management
210
Journal of hospitality marketing & management
209
European Journal of Marketing
208
Gabler Edition Wissenschaft
186
Journal of marketing
177
Journal of purchasing and supply management
176
Cogent business & management
173
Asia Pacific journal of marketing and logistics
172
International journal of electronic customer relationship management : IJECRM
172
International Journal of Bank Marketing
168
Journal of service research : JSR
166
Journal of business-to-business marketing
157
Services marketing quarterly
157
Psychology & marketing
154
Journal of retailing
153
Management science : journal of the Institute for Operations Research and the Management Sciences
152
European journal of marketing : EJM
148
Journal of Business & Industrial Marketing
146
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
139
Marketing intelligence & planning
137
more ...
less ...
Source
All
ECONIS (ZBW)
153
Showing
1
-
10
of
153
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Customer expectations of remote maintenance services in the medical equipment industry
Paluch, Stefanie
- In:
Journal of service management
25
(
2014
)
5
,
pp. 639-653
Persistent link: https://www.econbiz.de/10010426056
Saved in:
2
Other-customer failure : effects of perceived employee effort and compensation on complainer and non-complainer service evaluations
Huang, Wen Hsien
- In:
Journal of service management
21
(
2010
)
2
,
pp. 191-211
Persistent link: https://www.econbiz.de/10003987098
Saved in:
3
Lack of preferential treatment : effects on dissatisfaction after a service failure
Varela Neira, Concepción
;
Vázquez Casielles, Rodolfo
; …
- In:
Journal of service management
21
(
2010
)
1
,
pp. 45-68
Persistent link: https://www.econbiz.de/10003964392
Saved in:
4
Rejuvenating importance-performance analysis
Arbore, Alessandro
;
Busacca, Bruno
- In:
Journal of service management
22
(
2011
)
3
,
pp. 409-430
Persistent link: https://www.econbiz.de/10009239534
Saved in:
5
Co-creating service experience practices
McColl-Kennedy, Janet R.
;
Cheung, Lilliemay
;
Ferrier, …
- In:
Journal of service management
26
(
2015
)
2
,
pp. 249-275
Persistent link: https://www.econbiz.de/10011401339
Saved in:
6
Experience co-creation in financial services : an empirical exploration
Ponsignon, Frederic
;
Klaus, Philipp
;
Maull, Roger S.
- In:
Journal of service management
26
(
2015
)
2
,
pp. 295-320
Persistent link: https://www.econbiz.de/10011401343
Saved in:
7
Effects of perceived employee emotional competence on customer satisfaction and loyalty : the mediating role of rapport
Delcourt, Cécile
;
Gremler, Dwayne D.
;
Riel, Allard C. …
- In:
Journal of service management
24
(
2013
)
1
,
pp. 5-24
Persistent link: https://www.econbiz.de/10009728608
Saved in:
8
Show you care : initiating co-creation in service recovery
Xu, Yingzi
;
Marshall, Roger
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
3
,
pp. 369-387
Persistent link: https://www.econbiz.de/10010384971
Saved in:
9
The cumulative effect of satisfaction with discrete transactions on share of wallet
Keiningham, Timothy
;
Aksoy, Lerzan
;
Malthouse, Edward C.
; …
- In:
Journal of service management
25
(
2014
)
3
,
pp. 310-333
Persistent link: https://www.econbiz.de/10010384976
Saved in:
10
Notes from the search for deep indicators in services
Heskett, James L.
- In:
Journal of service management
25
(
2014
)
3
,
pp. 298-309
Persistent link: https://www.econbiz.de/10010384977
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->