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~isPartOf:"Journal of service management"
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Customer integration
49
Kundenintegration
49
Beziehungsmarketing
28
Relationship marketing
28
Betriebliche Wertschöpfung
21
Value creation
21
Dienstleistungsqualität
16
Service quality
16
Consumer behaviour
15
Konsumentenverhalten
15
Co-creation
14
Services
13
Dienstleistung
12
Value co-creation
11
Innovation
10
Dienstleistungssektor
9
Service industry
9
Service-Dominant Logic
9
Service-dominant logic
9
Customer satisfaction
7
Customer value
7
Kundenwert
7
Kundenzufriedenheit
7
Dienstleistungsmanagement
6
Gesundheitswesen
6
Health care system
6
Service experience
6
Service innovation
6
Service management
6
Social Web
6
Social web
6
Dienstleistungsmarketing
5
Innovation management
5
Innovationsmanagement
5
Services marketing
5
Bibliometrics
4
Bibliometrie
4
Business network
4
Co-production
4
Customer engagement
4
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Article
51
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52
Aufsatz in Zeitschrift
52
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English
52
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Witell, Lars
5
Helkkula, Anu
4
Jaakkola, Elina
4
Edvardsson, Bo
3
Bilstein, Nicola
2
Birgelen, Marcel van
2
Elg, Mattias
2
Engström, Jon
2
Fisk, Raymond P.
2
Gustafsson, Anders
2
Heidenreich, Sven
2
Kristensson, Per
2
McColl-Kennedy, Janet R.
2
Mele, Cristina
2
Patrício, Lia
2
Russo Spena, Tiziana
2
Tronvoll, Bård
2
Aarikka-Stenroos, Leena
1
Akaka, Melissa Archpru
1
Akpinar, Ezgi
1
Anderson, Laurel
1
Bateman, Nicola
1
Beirão, Gabriela
1
Benoit, Sabine
1
Bilgihan, Anil
1
Bloemer, Johanna M.
1
Bouquiaux, Lucille
1
Brown, Stephen Walter
1
Buhalis, Dimitrios
1
Burmeister-Lamp, Katrin
1
Buxton, Rosamnd Chester
1
Caniëls, Marjolein
1
Carù, Antonella
1
Cheung, Lilliemay
1
Christ-Brendemühl, Sonja
1
Cornwell, T. Bettina
1
Cova, Bernard
1
De Gosson de Varennes, Serge
1
Dellaert, Benedict G. C.
1
Dube, Apramey
1
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Journal of service management
Journal of business research : JBR
165
Industrial marketing management : the international journal for industrial and high-tech firms
78
Journal of retailing and consumer services
75
SpringerLink / Bücher
49
The journal of services marketing
49
International journal of innovation management
45
The journal of product innovation management : an international publication of the Product Development & Management Association
45
The journal of business & industrial marketing
44
Technological forecasting & social change : an international journal
43
International journal of hospitality management
37
Research policy : policy, management and economic studies of science, technology and innovation
35
Journal of strategic marketing
34
The service industries journal
32
Journal of marketing management : MM
30
Public management review
28
IMF Staff Country Reports
26
Service business
26
Marketing theory
24
The journal of brand management : an international journal
24
Journal of service research : JSR
23
Journal of service theory and practice : JSTP
23
Marketing intelligence & planning
23
Interaktive Wertschöpfung durch Dienstleistungen : strategische Ausrichtung von Kundeninteraktionen, Geschäftsmodellen und sozialen Netzwerken
22
International journal of contemporary hospitality management
22
International journal of technology marketing : IJTMkt
22
Kundenintegration : Forum Dienstleistungsmanagement
22
Tourism management : research, policies, practice
22
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
21
International journal of technology management : IJTM
21
Journal of marketing
21
Journal of service research
19
Journal of the Academy of Marketing Science
19
Administrative Sciences : open access journal
18
European journal of marketing
18
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
18
The journal of product & brand management
17
Creativity and innovation management
16
European management journal
16
Journal of open innovation : technology, market, and complexity
16
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ECONIS (ZBW)
52
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52
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1
Service as business logic : implications for value creation and marketing
Grönroos, Christian
;
Ravald, Annika
- In:
Journal of service management
22
(
2011
)
1
,
pp. 5-22
Persistent link: https://www.econbiz.de/10009010797
Saved in:
2
Idea generation : customer co-creation versus traditional market research techniques
Witell, Lars
;
Kristensson, Per
;
Gustafsson, Anders
; …
- In:
Journal of service management
22
(
2011
)
2
,
pp. 140-159
Persistent link: https://www.econbiz.de/10009155031
Saved in:
3
Proactive diagnosis : how professional service firms sustain client dialogue
Sieg, Jan Henrik
;
Fischer, Alban
;
Wallin, Martin W.
; …
- In:
Journal of service management
23
(
2012
)
2
,
pp. 253-278
Persistent link: https://www.econbiz.de/10009554258
Saved in:
4
Communication channel consideration for in-home services : the moderating role of customer participation
Birgelen, Marcel van
;
Dellaert, Benedict G. C.
;
Ruyter, …
- In:
Journal of service management
23
(
2012
)
2
,
pp. 216-252
Persistent link: https://www.econbiz.de/10009554261
Saved in:
5
Co-creating service experience
Jaakkola, Elina
(
contributor
)
-
2015
Persistent link: https://www.econbiz.de/10011401228
Saved in:
6
Service experience co-creation : conceptualization, implications, and future research directions
Jaakkola, Elina
;
Helkkula, Anu
;
Aarikka-Stenroos, Leena
- In:
Journal of service management
26
(
2015
)
2
,
pp. 182-205
Persistent link: https://www.econbiz.de/10011401238
Saved in:
7
The context of experience
Akaka, Melissa Archpru
;
Vargo, Stephen L.
;
Schau, Hope …
- In:
Journal of service management
26
(
2015
)
2
,
pp. 206-223
Persistent link: https://www.econbiz.de/10011401324
Saved in:
8
Service experiences beyond the direct use : indirect customer use experiences of smartphone apps
Dube, Apramey
;
Helkkula, Anu
- In:
Journal of service management
26
(
2015
)
2
,
pp. 224-248
Persistent link: https://www.econbiz.de/10011401337
Saved in:
9
Co-creating service experience practices
McColl-Kennedy, Janet R.
;
Cheung, Lilliemay
;
Ferrier, …
- In:
Journal of service management
26
(
2015
)
2
,
pp. 249-275
Persistent link: https://www.econbiz.de/10011401339
Saved in:
10
Co-creating the collective service experience
Carù, Antonella
;
Cova, Bernard
- In:
Journal of service management
26
(
2015
)
2
,
pp. 276-294
Persistent link: https://www.econbiz.de/10011401341
Saved in:
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