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~isPartOf:"Journal of service management"
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Customer satisfaction
70
Kundenzufriedenheit
69
Dienstleistungsqualität
45
Service quality
45
Beziehungsmarketing
40
Relationship marketing
40
Consumer behaviour
38
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Customer service
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Kundenservice
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Beschwerdemanagement
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Complaint management
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Satisfaction
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Arbeitszufriedenheit
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Online retailing
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Online-Handel
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Aksoy, Lerzan
5
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3
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Riel, Allard C. R. van
3
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2
Cooil, Bruce
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Hillebrand, Bas
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Lipkin, Michaela
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Willems, Kim
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Journal of service management
Journal of retailing and consumer services
431
International journal of hospitality management
361
Journal of business research : JBR
339
The journal of services marketing
192
Journal of Services Marketing
185
Tourism management : research, policies, practice
184
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
179
The service industries journal
174
Journal of travel and tourism marketing
168
Iranian economic review : journal of University of Tehran
162
Journal of hospitality marketing & management
156
International journal of contemporary hospitality management
146
Cogent business & management
115
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
114
European Journal of Marketing
109
International Journal of Bank Marketing
106
International journal of productivity and quality management : IJPQM
105
Tourism management perspectives : TMP
104
Services marketing quarterly
99
Asia Pacific journal of marketing and logistics
94
Journal of air transport management
94
The TQM journal : the international review of organizational improvement
94
Service business
91
SpringerLink / Bücher
91
Journal of service research : JSR
88
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
87
International Journal of Contemporary Hospitality Management
84
Psychology & marketing
83
Journal of the Academy of Marketing Science
78
International journal of business information systems : IJBIS
77
International journal of services and operations management
77
Industrial marketing management : the international journal for industrial and high-tech firms
75
International journal of quality & reliability management
71
Total quality management & business excellence
71
International journal of economic perspectives : IJEP
70
Journal of strategic marketing
70
Technological forecasting & social change : an international journal
69
Tourism analysis : an interdisciplinary tourism & hospitality journal
68
International Journal of Quality & Reliability Management
67
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ECONIS (ZBW)
70
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1
Other-customer failure : effects of perceived employee effort and compensation on complainer and non-complainer service evaluations
Huang, Wen Hsien
- In:
Journal of service management
21
(
2010
)
2
,
pp. 191-211
Persistent link: https://www.econbiz.de/10003987098
Saved in:
2
Lack of preferential treatment : effects on dissatisfaction after a service failure
Varela Neira, Concepción
;
Vázquez Casielles, Rodolfo
; …
- In:
Journal of service management
21
(
2010
)
1
,
pp. 45-68
Persistent link: https://www.econbiz.de/10003964392
Saved in:
3
Does satisfaction matter more if a multichannel customer is also a multicompany customer?
Larivière, Bart
;
Aksoy, Lerzan
;
Cooil, Bruce
; …
- In:
Journal of service management
22
(
2011
)
1
,
pp. 39-66
Persistent link: https://www.econbiz.de/10009010795
Saved in:
4
Developing effective service compensation strategies : is a price reduction more effective than a free gift?
Huang, Wen Hsien
;
Lin, Tzu-da
- In:
Journal of service management
22
(
2011
)
2
,
pp. 202-216
Persistent link: https://www.econbiz.de/10009155028
Saved in:
5
Waiting for service at the checkout : negative emotional responses, store image and overall satisfaction
Riel, Allard C. R. van
;
Semeijn, Janjaap
;
Ribbink, Dina
; …
- In:
Journal of service management
23
(
2012
)
2
,
pp. 144-169
Persistent link: https://www.econbiz.de/10009554271
Saved in:
6
Role of web site design quality in satisfaction and word of mouth generation
Ha, Young
;
Im, Hyunjoo
- In:
Journal of service management
23
(
2012
)
1
,
pp. 79-96
Persistent link: https://www.econbiz.de/10009534367
Saved in:
7
EXQ : a multiple-item scale for assessing service experience
Klaus, Philipp
;
Maklan, Stan
- In:
Journal of service management
23
(
2012
)
1
,
pp. 5-33
Persistent link: https://www.econbiz.de/10009534370
Saved in:
8
Rejuvenating importance-performance analysis
Arbore, Alessandro
;
Busacca, Bruno
- In:
Journal of service management
22
(
2011
)
3
,
pp. 409-430
Persistent link: https://www.econbiz.de/10009239534
Saved in:
9
Co-creating service experience practices
McColl-Kennedy, Janet R.
;
Cheung, Lilliemay
;
Ferrier, …
- In:
Journal of service management
26
(
2015
)
2
,
pp. 249-275
Persistent link: https://www.econbiz.de/10011401339
Saved in:
10
Experience co-creation in financial services : an empirical exploration
Ponsignon, Frederic
;
Klaus, Philipp
;
Maull, Roger S.
- In:
Journal of service management
26
(
2015
)
2
,
pp. 295-320
Persistent link: https://www.econbiz.de/10011401343
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