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Consumer behaviour
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Beziehungsmarketing
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Customer satisfaction
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Kundenzufriedenheit
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Relationship marketing
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Financial services
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Aksoy, Lerzan
7
Keiningham, Timothy
6
Buoye, Alexander
4
Cooil, Bruce
4
Alkire, Linda
3
Malthouse, Edward C.
3
Benoit, Sabine
2
Blazevic, Vera
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Garnefeld, Ina
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Hammedi, Wafa
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Keiningham, Timothy L.
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Journal of service management
Journal of Service Management
17
Journal of business research : JBR
15
Journal of service research : JSR
12
Journal of Services Marketing
11
The journal of services marketing
9
Journal of marketing
6
Journal of service research
6
Managing service quality : MSQ ; an international journal
6
Journal of retailing and consumer services
5
Marketing management : a quarterly business management publication of the American Marketing Association
4
Thexis : Fachzeitschrift für Marketing ; Fachzeitschrift für Marketing des Instituts für Marketing und Handel an der Universität St. Gallen
4
Wirtschaftswissenschaftliches Studium : WiSt ; Zeitschrift für Studium und Forschung
4
Journal of the Academy of Marketing Science
3
MIT sloan management review
3
Psychology & marketing
3
The service industries journal
3
Commodity Marketing : Grundlagen, Besonderheiten, Erfahrungen
2
Discussion paper / Fernuniversität Hagen, Fachbereich Wirtschaftswissenschaft
2
Diskussionsbeiträge / Fachbereich Wirtschaftswissenschaft, FernUniversität in Hagen : Diskussionspapier
2
European journal of marketing
2
FernUniversität Hagen - Douglas-Stiftungslehrstuhl für Dienstleistungsmanagement
2
FernUniversität Hagen - Fachbereich Wirtschaftswissenschaft - Diskussionsbeiträge
2
Interfaces : the INFORMS journal on the practice of operations research
2
International journal of physical distribution & logistics management : IJPD & LM
2
Investment management and financial innovations
2
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
2
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
Journal of retailing
2
Journal of service theory and practice : JSTP
2
Profit maximization through customer relationship marketing : measurement, prediction and implementation
2
Review of business : interdisciplinary journal on risk and society
2
ADMAP : for decisionmakers in advertising, marketing, media, planning & research
1
AMS review : official publication of the Academy of Marketing Science
1
Business Strategy and the Environment
1
Contemporary Trends in Marketing : Problems, Processes and Prospects
1
Current insights and future trends : [extended versions of papers presented at the 10th ICORIA (International Conference on Research in Advertising), held in Berlin, Germany, in June 2011]
1
Customer engagement marketing
1
Dienstleistungsinnovationen
1
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ECONIS (ZBW)
10
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3
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Showcasing the diversity of service research : theories, methods, and success of service articles
Benoit, Sabine
;
Scherschel, Katrin
;
Ates, Zelal
; …
- In:
Journal of service management
28
(
2017
)
5
,
pp. 810-836
Persistent link: https://www.econbiz.de/10011801789
Saved in:
2
Explaining social exchanges in information-based online communities (IBOCs)
Benoit, Sabine
;
Bilstein, Nicola
;
Hogreve, Jens
; …
- In:
Journal of service management
27
(
2016
)
4
,
pp. 460-480
Persistent link: https://www.econbiz.de/10011563614
Saved in:
3
The cumulative effect of satisfaction with discrete transactions on share of wallet
Keiningham, Timothy
;
Aksoy, Lerzan
;
Malthouse, Edward C.
; …
- In:
Journal of service management
25
(
2014
)
3
,
pp. 310-333
Persistent link: https://www.econbiz.de/10010384976
Saved in:
4
Is share of wallet exclusively about making customers happy or having more customers? : exploring the relationship between satisfaction and double jeopardy
Buoye, Alexander
;
Loureiro, Yuliya Komarova
;
Kabadayi, …
- In:
Journal of service management
27
(
2016
)
4
,
pp. 434-459
Persistent link: https://www.econbiz.de/10011563591
Saved in:
5
Exploring the impact of customer feedback on the well-being of service entities : a TSR perspective
Alkire, Linda
;
Burton, Jamie
;
Gruber, Thorsten
; …
- In:
Journal of service management
25
(
2014
)
4
,
pp. 531-555
Persistent link: https://www.econbiz.de/10010405201
Saved in:
6
Enabling a service thinking mindset : practices for the global service ecosystem
Alkire, Linda
;
Russell-Bennett, Rebekah
;
Previte, Josephine
- In:
Journal of service management
34
(
2023
)
3
,
pp. 580-602
Persistent link: https://www.econbiz.de/10014338189
Saved in:
7
Does satisfaction matter more if a multichannel customer is also a multicompany customer?
Larivière, Bart
;
Aksoy, Lerzan
;
Cooil, Bruce
; …
- In:
Journal of service management
22
(
2011
)
1
,
pp. 39-66
Persistent link: https://www.econbiz.de/10009010795
Saved in:
8
Beyond traditional word-of-mouth : an expanded model of customer-driven influence
Blazevic, Vera
;
Hammedi, Wafa
;
Garnefeld, Ina
;
Rust, …
- In:
Journal of service management
24
(
2013
)
3
,
pp. 294-313
Persistent link: https://www.econbiz.de/10009765055
Saved in:
9
A longitudinal examination of customer commitment and loyalty
Lariviere, Bart
;
Keiningham, Timothy
;
Cooil, Bruce
; …
- In:
Journal of service management
25
(
2014
)
1
,
pp. 75-100
Persistent link: https://www.econbiz.de/10010260104
Saved in:
10
Perceptions are relative : a examination of the relationship between relative satisfaction medtrics and share of wallet
Keiningham, Timothy Lee
;
Cooil, Bruce
;
Malthouse, Edward C.
- In:
Journal of service management
26
(
2015
)
1
,
pp. 2-43
Persistent link: https://www.econbiz.de/10010504652
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