//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of service management"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Reconceptualizing value creati...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
106
Relationship marketing
106
Customer satisfaction
70
Consumer behaviour
69
Konsumentenverhalten
69
Kundenzufriedenheit
69
Dienstleistungsqualität
61
Service quality
61
Customer integration
38
Kundenintegration
38
Betriebliche Wertschöpfung
35
Value creation
35
Services
25
Dienstleistung
24
Dienstleistungssektor
22
Service industry
22
Social Web
17
Social web
17
Customer value
16
Kundenwert
16
Value co-creation
14
Brand management
13
Customer experience
13
Markenführung
13
Service-Dominant Logic
13
Service-dominant logic
13
Customer service
12
Dienstleistungsmarketing
12
Kundenservice
12
Services marketing
12
Innovation
11
Beschwerdemanagement
10
Complaint management
10
Gesundheitswesen
10
Health care system
10
Satisfaction
10
Arbeitszufriedenheit
9
Dienstleistungsmanagement
9
Job satisfaction
9
Service management
9
more ...
less ...
Online availability
All
Undetermined
80
Free
3
Type of publication
All
Article
157
Book / Working Paper
1
Type of publication (narrower categories)
All
Article in journal
158
Aufsatz in Zeitschrift
158
Collection of articles of several authors
1
Sammelwerk
1
Language
All
English
158
Author
All
Aksoy, Lerzan
6
Edvardsson, Bo
6
Jaakkola, Elina
5
Malthouse, Edward C.
5
Bloemer, Johanna M.
4
Fisk, Raymond P.
4
Hillebrand, Bas
4
Keiningham, Timothy
4
McColl-Kennedy, Janet R.
4
Patrício, Lia
4
Riel, Allard C. R. van
4
Witell, Lars
4
Birgelen, Marcel van
3
Buoye, Alexander
3
Cooil, Bruce
3
Grönroos, Christian
3
Hammerschmidt, Maik
3
Helkkula, Anu
3
Joosten, Herm
3
Lariviere, Bart
3
Leroi-Werelds, Sara
3
Nijssen, E. J.
3
Ponsignon, Frederic
3
Weiger, Welf Hermann
3
Beirão, Gabriela
2
Bilstein, Nicola
2
Giertz, Johann N.
2
Gustafsson, Anders
2
Halinen, Aino
2
Hammedi, Wafa
2
Heinonen, Kristina
2
Hodgkinson, Ian R.
2
Hogreve, Jens
2
Hollebeek, Linda D.
2
Huang, Wen Hsien
2
Kandampully, Jay
2
Keating, Byron W.
2
Klaus, Philipp
2
Kristensson, Per
2
Kunz, Werner
2
more ...
less ...
Published in...
All
Journal of service management
Journal of business research : JBR
1,052
Journal of retailing and consumer services
790
Industrial marketing management : the international journal for industrial and high-tech firms
568
International journal of hospitality management
527
SpringerLink / Bücher
496
The service industries journal
325
The journal of services marketing
321
The journal of business & industrial marketing
249
Tourism management : research, policies, practice
248
Journal of travel and tourism marketing
236
International journal of contemporary hospitality management
229
Journal of the Academy of Marketing Science
219
Journal of strategic marketing
218
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
213
Journal of business ethics : JOBE
212
Journal of hospitality marketing & management
208
Cogent business & management
187
Journal of marketing
174
International journal of electronic customer relationship management : IJECRM
173
Technological forecasting & social change : an international journal
173
Asia Pacific journal of marketing and logistics
171
Journal of service research : JSR
170
Gabler Edition Wissenschaft
163
Psychology & marketing
161
Services marketing quarterly
153
European journal of marketing : EJM
152
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
147
Service business
147
Journal of marketing management : MM
140
Journal of retailing
139
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
128
Marketing intelligence & planning
126
The journal of brand management : an international journal
126
Springer eBook Collection
125
The journal of product & brand management
123
International journal of production economics
122
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
120
Tourism management perspectives : TMP
119
The international journal of bank marketing : IJBM
118
more ...
less ...
Source
All
ECONIS (ZBW)
158
Showing
1
-
10
of
158
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Customer experience from a self-service system perspective
Åkesson, Maria
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
5
,
pp. 677-698
Persistent link: https://www.econbiz.de/10010426047
Saved in:
2
The impact of customer value types on customer outcomes for different retail formats
Willems, Kim
;
Leroi-Werelds, Sara
;
Swinnen, Gilbert
- In:
Journal of service management
27
(
2016
)
4
,
pp. 591-618
Persistent link: https://www.econbiz.de/10011563715
Saved in:
3
The role of staff engagement in facilitating staff-led value co-creation
Merrilees, Bill
;
Miller, Dale
;
Yakimova, Raisa
- In:
Journal of service management
28
(
2017
)
2
,
pp. 250-264
Persistent link: https://www.econbiz.de/10011704036
Saved in:
4
Does communicating the customer's resource integrating role improve or diminish value proposition effectiveness?
Leroi-Werelds, Sara
;
Streukens, Sandra
;
Van …
- In:
Journal of service management
28
(
2017
)
4
,
pp. 618-639
Persistent link: https://www.econbiz.de/10011731212
Saved in:
5
The impact of service bundles on the mechanism through which functional value and price value affect WOM intent
Ranaweera, Chatura
;
Karjaluoto, Heikki
- In:
Journal of service management
28
(
2017
)
4
,
pp. 707-723
Persistent link: https://www.econbiz.de/10011731222
Saved in:
6
A multidimensional service-value scale based on Holbrook's typology of customer value : bridging the gap between the concept and its measurement
Gallarza, Martina G.
;
Arteaga, Francisco
;
Del Chiappa, …
- In:
Journal of service management
28
(
2017
)
4
,
pp. 724-762
Persistent link: https://www.econbiz.de/10011731230
Saved in:
7
Social layers of customer-to-customer value co-creation
Rihova, Ivana
;
Buhalis, Dimitrios
;
Moital, Miguel
; …
- In:
Journal of service management
24
(
2013
)
5
,
pp. 553-566
Persistent link: https://www.econbiz.de/10010196051
Saved in:
8
Customer-to-customer interactions in the sport fan context : typology, framework (C2CIF) and directions for future research
Uhrich, Sebastian
;
Grohs, Reinhard
;
Koenigstorfer, Joerg
- In:
Journal of service management
35
(
2024
)
1
,
pp. 53-70
Persistent link: https://www.econbiz.de/10014456578
Saved in:
9
The changing role of the health care customer : review, synthesis and research agenda
McColl-Kennedy, Janet R.
;
Snyder, Hannah
;
Elg, Mattias
; …
- In:
Journal of service management
28
(
2017
)
1
,
pp. 2-33
Persistent link: https://www.econbiz.de/10011654983
Saved in:
10
Better together : involving consumers in the ideation, creation and dissemination of transformative value
Bilstein, Nicola
;
Verlegh, Peeter
;
Klostermann, Jan
; …
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 520-530
Persistent link: https://www.econbiz.de/10013325696
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->