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~isPartOf:"Journal of service management"
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Qualitätsmanagement für Dienst...
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Dienstleistungsqualität
94
Service quality
94
Customer satisfaction
45
Kundenzufriedenheit
45
Beziehungsmarketing
43
Relationship marketing
43
Consumer behaviour
34
Konsumentenverhalten
34
Service management
33
Dienstleistungsmanagement
32
Services
30
Dienstleistung
29
Dienstleistungssektor
26
Service industry
26
Customer service
21
Kundenservice
21
Customer integration
20
Kundenintegration
20
Betriebliche Wertschöpfung
15
Value creation
15
Gesundheitswesen
13
Health care system
13
Dienstleistungsmarketing
11
Services marketing
11
Customer experience
10
Health care
10
Gesundheitsversorgung
9
Beschwerdemanagement
8
Complaint management
8
Innovation
8
Robot
8
Roboter
8
Service-Dominant Logic
8
Service-dominant logic
8
Arbeitszufriedenheit
7
Bibliometrics
7
Bibliometrie
7
Customer value
7
Job satisfaction
7
Kundenwert
7
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Undetermined
57
Free
6
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Article
115
Book / Working Paper
3
Type of publication (narrower categories)
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Article in journal
118
Aufsatz in Zeitschrift
118
Collection of articles of several authors
3
Sammelwerk
3
Case study
2
Conference proceedings
2
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2
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Language
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English
118
Author
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Edvardsson, Bo
9
Fisk, Raymond P.
6
Gebauer, Heiko
5
Jaakkola, Elina
5
Witell, Lars
5
McColl-Kennedy, Janet R.
4
Tronvoll, Bård
4
Gustafsson, Anders
3
Helkkula, Anu
3
Patrício, Lia
3
Riel, Allard C. R. van
3
Verma, Rohit
3
Beirão, Gabriela
2
Bloemer, Johanna M.
2
Bowen, David E.
2
Brown, Stephen Walter
2
Chase, Richard B.
2
Elg, Mattias
2
Engström, Jon
2
Groth, Markus
2
Grönroos, Christian
2
Hillebrand, Bas
2
Hodgkinson, Ian R.
2
Joglekar, Nitin
2
Joosten, Herm
2
Keating, Byron W.
2
Kingshott, Russel P. J.
2
Kristensson, Per
2
Leroi-Werelds, Sara
2
Mahr, Dominik
2
Mickelsson, Karl-Jacob
2
Odekerken-Schröder, Gaby
2
Paluch, Stefanie
2
Parasuraman, A.
2
Ponsignon, Frederic
2
Reynoso, Javier
2
Semeijn, Janjaap
2
Sharma, Piyush
2
Streukens, Sandra
2
Valtakoski, Aku
2
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Institution
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QUIS <11, 2009, Wolfsburg>
1
QUIS <13, 2013, Karlstad>
1
Published in...
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Journal of service management
SpringerLink / Bücher
1,686
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
659
International journal of productivity and quality management : IJPQM
506
The TQM journal : the international review of organizational improvement
487
International journal of quality & reliability management
457
International journal of hospitality management
434
Gabler Edition Wissenschaft
406
Springer eBook Collection / Business and Economics
393
International journal of production research
380
Springer eBook Collection
358
Journal of retailing and consumer services
338
Europäische Hochschulschriften / 5
331
The service industries journal
316
Total quality management & business excellence
299
Journal of business research : JBR
277
Research
267
International journal of production economics
237
Quality management journal : QMJ
223
The journal of services marketing
220
Lehrbuch
218
Working paper / National Bureau of Economic Research, Inc.
196
NBER working paper series
193
International journal of six sigma and competitive advantage : IJSSCA
186
Auditing : a journal of practice & theory
177
International journal of contemporary hospitality management
175
NBER Working Paper
174
International journal of services and operations management
172
International journal of quality and service sciences
170
Services marketing quarterly
146
Journal of hospitality marketing & management
143
Health care management review : HCM review
140
Journal of air transport management
138
Tourism management : research, policies, practice
133
European journal of operational research : EJOR
128
Cogent business & management
126
Journal of travel and tourism marketing
124
Service business
120
Journal of service research : JSR
118
Gabler Research
111
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ECONIS (ZBW)
118
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1
"We(b)care" : how review set balance moderates the appropriate response strategy to negative online reviews
Dens, Nathalie
;
Pelsmacker, Patrick de
;
Purnawirawan, …
- In:
Journal of service management
26
(
2015
)
3
,
pp. 486-515
Persistent link: https://www.econbiz.de/10011389108
Saved in:
2
Coordinatiing online health communities for cognitive and affective value creation
Van Oerle, Sarah
;
Mahr, Dominik
;
Lievens, Annouk
- In:
Journal of service management
27
(
2016
)
4
,
pp. 481-506
Persistent link: https://www.econbiz.de/10011563644
Saved in:
3
Setting the stage for service experience : design strategies for functional services
Beltagui, Ahmad
;
Candi, Marina
;
Riedel, Johann
- In:
Journal of service management
27
(
2016
)
5
,
pp. 751-772
Persistent link: https://www.econbiz.de/10011553130
Saved in:
4
Customer expectations of remote maintenance services in the medical equipment industry
Paluch, Stefanie
- In:
Journal of service management
25
(
2014
)
5
,
pp. 639-653
Persistent link: https://www.econbiz.de/10010426056
Saved in:
5
Experience psychology : a proposed new subfield of service management
Chase, Richard B.
;
Dasu, Sriram
- In:
Journal of service management
25
(
2014
)
5
,
pp. 574-577
Persistent link: https://www.econbiz.de/10010426063
Saved in:
6
Shaping, organizing, and rethinking service innovation : a multidimensional framework
Rubalcaba-Bermejo, Luis
;
Michel, Stefan
;
Sundbo, Jon
; …
- In:
Journal of service management
23
(
2012
)
5
,
pp. 696-715
Persistent link: https://www.econbiz.de/10009666540
Saved in:
7
Exploring internal mechanisms forming customer servicescape experiences
Pareigis, Jörg
;
Echeverri, Per
;
Edvardsson, Bo
- In:
Journal of service management
23
(
2012
)
5
,
pp. 677-695
Persistent link: https://www.econbiz.de/10009666543
Saved in:
8
Linking task and goal interdependence to quality service : the role of the service climate
Drach-Zahavy, Anat
;
Somech, Anit
- In:
Journal of service management
24
(
2013
)
2
,
pp. 151-169
Persistent link: https://www.econbiz.de/10009742801
Saved in:
9
QUIS 11 : moving forward with service quality
Stauss, Bernd
(
contributor
)
-
2010
Persistent link: https://www.econbiz.de/10008656281
Saved in:
10
The TRISEC framework for optimizing conversational agent design across search, experience and credence service contexts
Blazevic, Vera
;
Sidaoui, Karim
- In:
Journal of service management
33
(
2022
)
4/5
,
pp. 733-746
Persistent link: https://www.econbiz.de/10013325755
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