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A meta-analysis of frontline employees' role behavior and the moderating effects of national culture
Schepers, Jeroen J.L.; Borgh, Michel van der - In: Journal of service research 23 (2020) 3, pp. 255-280
Persistent link: https://www.econbiz.de/10012265752
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Special issue: the interface of service and sales
Rapp, Adam (ed.); Baker, Thomas L. (ed.);  … - 2020
Persistent link: https://www.econbiz.de/10012183536
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The intersection of service and sales : the increased importance of ambidexterity
Rapp, Adam; Baker, Thomas L.; Hartmann, Nathaniel N.; … - In: Journal of service research 23 (2020) 1, pp. 8-12
Persistent link: https://www.econbiz.de/10012183566
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When sales becomes service : the evolution of the professional selling role and an organic model of frontline ambidexterity
Hughes, Douglas E.; Ogilvie, Jessica L. - In: Journal of service research 23 (2020) 1, pp. 22-32
Persistent link: https://www.econbiz.de/10012183577
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The ambidextrous sales force : aligning salesperson polychronicity and selling contexts for sales-service behaviors and customer value
Mullins, Ryan; Agnihotri, Raj; Hall, Zachary - In: Journal of service research 23 (2020) 1, pp. 33-52
Persistent link: https://www.econbiz.de/10012183583
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Is seeing eye to eye always beneficial? : how and when (dis)agreement on service climate influences store turnover and sales performance
Tremblay, Michel - In: Journal of service research 23 (2020) 1, pp. 70-86
Persistent link: https://www.econbiz.de/10012183604
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Firm actions to develop an ambidextrous sales force
Panagopoulos, Nikolaos G.; Rapp, Adam; Pimentel, Michael A. - In: Journal of service research 23 (2020) 1, pp. 87-104
Persistent link: https://www.econbiz.de/10012183607
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Ethical climate at the frontline : a meta-analytic evaluation
Friend, Scott B.; Jaramillo, Fernando; Johnson, Jeff S. - In: Journal of service research 23 (2020) 2, pp. 116-138
Persistent link: https://www.econbiz.de/10012216500
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Avatar design of virtual salespeople : mitigation of recommendation conflicts
Lin, Yu-Ting; Doong, Her-Sen; Eisingerich, Andreas B - In: Journal of service research 24 (2021) 1, pp. 141-159
Persistent link: https://www.econbiz.de/10012426782
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Do customer discounts affect frontline employees?
Troebs, Cord-Christian; Wagner, Tillmann; Herzog, Walter - In: Journal of service research 24 (2021) 3, pp. 390-404
Persistent link: https://www.econbiz.de/10012592945