//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of service research : JSR"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Quo vadis Unternehmensführung?...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
117
Relationship marketing
117
Dienstleistungsqualität
57
Service quality
57
Consumer behaviour
53
Konsumentenverhalten
53
Dienstleistungssektor
51
Service industry
51
Customer satisfaction
48
Kundenzufriedenheit
48
Dienstleistung
25
Services
25
Customer service
17
Kundenservice
17
Customer integration
16
Kundenintegration
16
Beschwerdemanagement
13
Complaint management
13
Customer value
13
Kundenwert
13
USA
13
United States
13
Dienstleistungsmarketing
11
Innovation
11
Services marketing
11
Lieferantenmanagement
10
Supplier relationship management
10
Viral marketing
10
Virales Marketing
10
Emotion
9
Salespeople
8
Verkaufspersonal
8
Arbeitsverhalten
7
Betriebliche Wertschöpfung
7
Confidence
7
Dienstleistungsmanagement
7
Service management
7
Value creation
7
Vertrauen
7
Work behaviour
7
more ...
less ...
Online availability
All
Undetermined
43
Type of publication
All
Article
147
Book / Working Paper
1
Type of publication (narrower categories)
All
Article in journal
148
Aufsatz in Zeitschrift
148
Case study
2
Fallstudie
2
Collection of articles of several authors
1
Sammelwerk
1
Language
All
English
148
Author
All
Eisingerich, Andreas B
5
Wangenheim, Florian von
5
Beatty, Sharon E.
4
Bolton, Ruth N.
4
Brodie, Roderick J.
4
Parasuraman, A.
4
Sesé, F. Javier
4
Auh, Seigyoung
3
Benoit, Sabine
3
Danaher, Peter J.
3
Doorn, Jenny van
3
Eggert, Andreas
3
Hollebeek, Linda D.
3
Lemon, Katherine N.
3
Polo-Redondo, Yolanda
3
Rafaeli, Anat
3
Ruyter, Ko de
3
Schumann, Jan Hendrik
3
Verhoef, Peter C.
3
Walsh, Gianfranco
3
Wieseke, Jan
3
Aksoy, Lerzan
2
Antons, David
2
Bell, Simon J.
2
Blut, Markus
2
Bowen, David E.
2
Breidbach, Christoph F.
2
Cho, Yun Kyung
2
Danaher, Tracey S.
2
Dong, Beibei
2
Edvardsson, Bo
2
Evans, Kenneth R.
2
Evanschitzky, Heiner
2
Flynn, Andrea Godfrey
2
Garnefeld, Ina
2
Gong, Taeshik
2
Gremler, Dwayne D.
2
Gustafsson, Anders
2
Harrison, Mary P.
2
Haws, Kelly L.
2
more ...
less ...
Published in...
All
Journal of service research : JSR
SpringerLink / Bücher
925
Journal of business research : JBR
795
Journal of retailing and consumer services
625
Industrial marketing management : the international journal for industrial and high-tech firms
549
The service industries journal
453
International journal of hospitality management
333
Springer eBook Collection
287
The journal of services marketing
285
The journal of business & industrial marketing
249
Gabler Edition Wissenschaft
213
Europäische Hochschulschriften / 5
201
International journal of production economics
181
Journal of the Academy of Marketing Science
180
Journal of service management
173
Journal of strategic marketing
173
International journal of production research
168
European research studies
164
Springer eBook Collection / Business and Economics
157
International journal of electronic customer relationship management : IJECRM
154
European journal of operational research : EJOR
150
International journal of contemporary hospitality management
149
Service business
144
Journal of marketing
136
Tourism management : research, policies, practice
135
Management science : journal of the Institute for Operations Research and the Management Sciences
132
Journal of business ethics : JOBE
128
NBER working paper series
128
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
127
Cogent business & management
126
Working paper / National Bureau of Economic Research, Inc.
126
Journal of travel and tourism marketing
124
Journal of hospitality marketing & management
123
Services marketing quarterly
116
The journal of product & brand management
116
Journal of retailing
115
Asia Pacific journal of marketing and logistics
114
Business horizons
114
Lehrbuch
113
Psychology & marketing
111
more ...
less ...
Source
All
ECONIS (ZBW)
148
Showing
1
-
10
of
148
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Revenue and profit implications of industrial service strategies
Eggert, Andreas
;
Hogreve, Jens
;
Ulaga, Wolfgang
; …
- In:
Journal of service research : JSR
17
(
2014
)
1
,
pp. 23-39
Persistent link: https://www.econbiz.de/10010356891
Saved in:
2
Driver configurations for successful service infusion
Forkmann, Sebastian
;
Henneberg, Stephan
;
Witell, Lars
; …
- In:
Journal of service research : JSR
20
(
2017
)
3
,
pp. 275-291
Persistent link: https://www.econbiz.de/10011736763
Saved in:
3
Customer interaction and innovation in hybrid offerings : investigating moderation and mediation effects for goods and services innovation
Schaarschmidt, Mario
;
Walsh, Gianfranco
;
Evanschitzky, …
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 119-134
Persistent link: https://www.econbiz.de/10011855783
Saved in:
4
Strengthening customer relationships : what factors influence customers to migrate to contracts?
Polo-Redondo, Yolanda
;
Sesé, F. Javier
- In:
Journal of service research : JSR
16
(
2013
)
2
,
pp. 138-154
Persistent link: https://www.econbiz.de/10009774892
Saved in:
5
Getting smart : learning from technology-empowered frontline interactions
Marinova, Detelina
;
Ruyter, Ko de
;
Huang, Ming-Hui
; …
- In:
Journal of service research : JSR
20
(
2017
)
1
,
pp. 29-42
Persistent link: https://www.econbiz.de/10011647479
Saved in:
6
A five-component customer commitment model : implications for repurchase intentions in goods and services industries
Keiningham, Timothy
;
Frennea, Carly M.
;
Aksoy, Lerzan
; …
- In:
Journal of service research : JSR
18
(
2015
)
4
,
pp. 433-450
Persistent link: https://www.econbiz.de/10011392272
Saved in:
7
Service firm performance transparency : how, when, and why does it pay off?
Liu, Yeyi
;
Eisingerich, Andreas B
;
Auh, Seigyoung
; …
- In:
Journal of service research : JSR
18
(
2015
)
4
,
pp. 451-467
Persistent link: https://www.econbiz.de/10011392277
Saved in:
8
The complex role of complexity : how service providers can mitigate negative effects of perceived service complexity when selling professional services
Mikolon, Sven
;
Kolberg, Anika
;
Haumann, Till
;
Wieseke, Jan
- In:
Journal of service research : JSR
18
(
2015
)
4
,
pp. 513-528
Persistent link: https://www.econbiz.de/10011392292
Saved in:
9
Absorbing customer knowledge : how customer involvement enables service design success
Storey, Chris
;
Larbig, Christine
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 101-118
Persistent link: https://www.econbiz.de/10011855781
Saved in:
10
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->