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~isPartOf:"Journal of service research : JSR"
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Analysis of e-service quality...
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Dienstleistungsqualität
103
Service quality
103
Customer satisfaction
52
Kundenzufriedenheit
52
Beziehungsmarketing
47
Consumer behaviour
47
Konsumentenverhalten
47
Relationship marketing
47
Beschwerdemanagement
19
Complaint management
19
Dienstleistungssektor
19
Service industry
19
Dienstleistung
18
Services
18
Customer service
16
Kundenservice
16
service recovery
10
service failure
9
Emotion
8
Dienstleistungsmarketing
7
Services marketing
7
USA
7
United States
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Customer value
6
E-commerce
6
Electronic Commerce
6
Kundenwert
6
Lieferantenmanagement
6
Supplier relationship management
6
customer satisfaction
6
Experiment
5
Gesundheitsversorgung
5
Health care
5
Online retailing
5
Online-Handel
5
Preismanagement
5
Pricing strategy
5
satisfaction
5
Arbeitsverhalten
4
Betriebliche Wertschöpfung
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103
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Eisingerich, Andreas B
4
McColl-Kennedy, Janet R.
4
Auh, Seigyoung
3
Cho, Yun Kyung
3
Doorn, Jenny van
3
Schumann, Jan Hendrik
3
Wangenheim, Florian von
3
Beatty, Sharon E.
2
Bell, Simon J.
2
Benoit, Sabine
2
Brady, Michael K.
2
Collier, Joel E.
2
Dagger, Tracey S.
2
Danaher, Peter J.
2
Danaher, Tracey S.
2
Dong, Beibei
2
Evans, Kenneth R.
2
Flynn, Andrea Godfrey
2
Gelbrich, Katja
2
Gong, Taeshik
2
Gremler, Dwayne D.
2
Haws, Kelly L.
2
Larivière, Bart
2
Luo, Xueming
2
Mende, Martin
2
Menor, Larry J.
2
Orsingher, Chiara
2
Parasuraman, A.
2
Patterson, Paul G.
2
Schaefers, Tobias
2
Seiders, Kathleen
2
Sivakumar, K.
2
Sweeney, Jillian C.
2
Tsarenko, Yelena
2
Uhrich, Fabian
2
Wieseke, Jan
2
Wittkowski, Kristina
2
Zou, Shaoming
2
Aksoy, Lerzan
1
Al-Amin, Mona
1
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Journal of service research : JSR
European journal of operational research : EJOR
622
International journal of hospitality management
432
International journal of production research
374
Journal of retailing and consumer services
335
The service industries journal
303
Journal of business research : JBR
290
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
242
Technological forecasting & social change : an international journal
227
International journal of production economics
218
The journal of services marketing
210
Omega : the international journal of management science
209
Journal of air transport management
203
Computers & operations research : and their applications to problems of world concern ; an international journal
198
International journal of productivity and quality management : IJPQM
194
International journal of services and operations management
188
Working paper / National Bureau of Economic Research, Inc.
181
NBER working paper series
179
Auditing : a journal of practice & theory
176
International journal of contemporary hospitality management
169
NBER Working Paper
161
International journal of quality & reliability management
159
Services marketing quarterly
143
SpringerLink / Bücher
140
Journal of hospitality marketing & management
139
The TQM journal : the international review of organizational improvement
139
Tourism management : research, policies, practice
138
Journal of travel and tourism marketing
132
Journal of Services Marketing
131
Journal of the Operational Research Society
130
Socio-economic planning sciences : the international journal of public sector decision-making
124
Cogent business & management
119
International journal of business information systems : IJBIS
119
International journal of quality and service sciences
114
Service business
113
Health care management review : HCM review
107
Operational research : an international journal
102
IEEE transactions on engineering management : EM
100
Total quality management & business excellence
99
Group decision and negotiation
98
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ECONIS (ZBW)
103
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103
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1
How consumers assess free e-services : the role of benefit-inflation and cost-deflation effects
Hüttel, Björn Armin
;
Schumann, Jan Hendrik
;
Mende, Martin
- In:
Journal of service research : JSR
21
(
2018
)
3
,
pp. 267-283
Persistent link: https://www.econbiz.de/10011916500
Saved in:
2
Customer referral behavior : do switchers and stayers differ?
Stein, Alisha
;
Ramaseshan, B.
- In:
Journal of service research : JSR
18
(
2015
)
2
,
pp. 229-239
Persistent link: https://www.econbiz.de/10011283705
Saved in:
3
A service climate synthesis and future research agenda
Bowen, David E.
;
Schneider, Benjamin
- In:
Journal of service research : JSR
17
(
2014
)
1
,
pp. 5-22
Persistent link: https://www.econbiz.de/10010356892
Saved in:
4
Selective halo effects arising from improving the interpersonal skills of frontline employees
Dagger, Tracey S.
;
Danaher, Peter J.
;
Sweeney, Jillian C.
; …
- In:
Journal of service research : JSR
16
(
2013
)
4
,
pp. 488-502
Persistent link: https://www.econbiz.de/10010203520
Saved in:
5
Exploring the zone of tolerance for internal customers in IT-enabled call centers
Hsieh, J. J. Po-an
;
Sharma, Piyush
;
Rai, Arun
; …
- In:
Journal of service research : JSR
16
(
2013
)
3
,
pp. 277-294
Persistent link: https://www.econbiz.de/10009782145
Saved in:
6
Is there a halo effect in satisfaction formation in business-to-business services?
Doorn, Jenny van
- In:
Journal of service research : JSR
11
(
2008/09
)
2
,
pp. 124-141
Persistent link: https://www.econbiz.de/10003776094
Saved in:
7
The impact of value congruence on consumer-service brand relationships
Zhang, Jing
;
Bloemer, Josée M. M.
- In:
Journal of service research : JSR
11
(
2008/09
)
2
,
pp. 161-178
Persistent link: https://www.econbiz.de/10003776179
Saved in:
8
How often versus how long : the interplay of contact frequency and relationship duration in customer-reported service relationship strength
Dagger, Tracey S.
;
Danaher, Peter J.
;
Gibbs, Brian J.
- In:
Journal of service research : JSR
11
(
2008/09
)
4
,
pp. 371-388
Persistent link: https://www.econbiz.de/10003853582
Saved in:
9
Customer self-efficacy in technology-based self-service : assessing between- and within-person differences
Beuningen, Jacqueline van
;
Ruyter, Ko de
;
Wetzels, Martin
; …
- In:
Journal of service research : JSR
11
(
2008/09
)
4
,
pp. 407-428
Persistent link: https://www.econbiz.de/10003853607
Saved in:
10
Evolutionary changes in service attribute importance in a crisis scenario : the Uruguayan financial crisis
Kim, Moshe
;
Lado, Nora
;
Torres, Anna
- In:
Journal of service research : JSR
11
(
2008/09
)
4
,
pp. 429-440
Persistent link: https://www.econbiz.de/10003853632
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