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Audit pricing puzzle: do audit...
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Dienstleistungsqualität
103
Service quality
103
Customer satisfaction
52
Kundenzufriedenheit
52
Beziehungsmarketing
47
Consumer behaviour
47
Konsumentenverhalten
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Relationship marketing
47
Beschwerdemanagement
19
Complaint management
19
Dienstleistungssektor
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Service industry
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Dienstleistung
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Services
18
Customer service
16
Kundenservice
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service recovery
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service failure
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customer satisfaction
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Health care
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Online retailing
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Online-Handel
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Preismanagement
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satisfaction
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Eisingerich, Andreas B
4
McColl-Kennedy, Janet R.
4
Auh, Seigyoung
3
Cho, Yun Kyung
3
Doorn, Jenny van
3
Schumann, Jan Hendrik
3
Wangenheim, Florian von
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Beatty, Sharon E.
2
Bell, Simon J.
2
Benoit, Sabine
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Brady, Michael K.
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Collier, Joel E.
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Dagger, Tracey S.
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Danaher, Peter J.
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Danaher, Tracey S.
2
Dong, Beibei
2
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2
Flynn, Andrea Godfrey
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Gelbrich, Katja
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Gong, Taeshik
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Gremler, Dwayne D.
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Larivière, Bart
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Luo, Xueming
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Mende, Martin
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Menor, Larry J.
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Orsingher, Chiara
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Parasuraman, A.
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Patterson, Paul G.
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Seiders, Kathleen
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Sivakumar, K.
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Zou, Shaoming
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Aksoy, Lerzan
1
Al-Amin, Mona
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Journal of service research : JSR
Auditing : a journal of practice & theory
447
International journal of hospitality management
441
Journal of retailing and consumer services
333
The service industries journal
299
Journal of business research : JBR
273
Managerial auditing journal
273
NBER working paper series
258
Working paper / National Bureau of Economic Research, Inc.
242
The accounting review : a publication of the American Accounting Association
239
International journal of auditing : IJA
230
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
226
NBER Working Paper
217
The journal of services marketing
210
Accounting horizons : a quarterly publication of the American Accounting Association
204
WPg : Kompetenz schafft Vertrauen
184
International journal of contemporary hospitality management
163
Cogent business & management
155
Journal of air transport management
145
Services marketing quarterly
143
Journal of hospitality marketing & management
138
The TQM journal : the international review of organizational improvement
133
Journal of accounting and public policy
132
Journal of Services Marketing
130
Discussion paper series / IZA
124
Journal of travel and tourism marketing
123
Tourism management : research, policies, practice
121
Accounting, organizations and society : an international journal devoted to the behavioural, organizational and social aspects of accounting
120
SpringerLink / Bücher
116
International journal of productivity and quality management : IJPQM
115
International journal of quality & reliability management
115
International journal of quality and service sciences
113
Service business
110
Health care management review : HCM review
106
International journal of services and operations management
104
Contemporary accounting research : a journal of the Canadian Academic Accounting Association
100
Journal of business ethics : JOBE
98
Total quality management & business excellence
98
Advances in accounting : a research annual
95
CESifo working papers
95
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ECONIS (ZBW)
103
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103
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1
Customer referral behavior : do switchers and stayers differ?
Stein, Alisha
;
Ramaseshan, B.
- In:
Journal of service research : JSR
18
(
2015
)
2
,
pp. 229-239
Persistent link: https://www.econbiz.de/10011283705
Saved in:
2
A service climate synthesis and future research agenda
Bowen, David E.
;
Schneider, Benjamin
- In:
Journal of service research : JSR
17
(
2014
)
1
,
pp. 5-22
Persistent link: https://www.econbiz.de/10010356892
Saved in:
3
Selective halo effects arising from improving the interpersonal skills of frontline employees
Dagger, Tracey S.
;
Danaher, Peter J.
;
Sweeney, Jillian C.
; …
- In:
Journal of service research : JSR
16
(
2013
)
4
,
pp. 488-502
Persistent link: https://www.econbiz.de/10010203520
Saved in:
4
Exploring the zone of tolerance for internal customers in IT-enabled call centers
Hsieh, J. J. Po-an
;
Sharma, Piyush
;
Rai, Arun
; …
- In:
Journal of service research : JSR
16
(
2013
)
3
,
pp. 277-294
Persistent link: https://www.econbiz.de/10009782145
Saved in:
5
Is there a halo effect in satisfaction formation in business-to-business services?
Doorn, Jenny van
- In:
Journal of service research : JSR
11
(
2008/09
)
2
,
pp. 124-141
Persistent link: https://www.econbiz.de/10003776094
Saved in:
6
The impact of value congruence on consumer-service brand relationships
Zhang, Jing
;
Bloemer, Josée M. M.
- In:
Journal of service research : JSR
11
(
2008/09
)
2
,
pp. 161-178
Persistent link: https://www.econbiz.de/10003776179
Saved in:
7
How often versus how long : the interplay of contact frequency and relationship duration in customer-reported service relationship strength
Dagger, Tracey S.
;
Danaher, Peter J.
;
Gibbs, Brian J.
- In:
Journal of service research : JSR
11
(
2008/09
)
4
,
pp. 371-388
Persistent link: https://www.econbiz.de/10003853582
Saved in:
8
Customer self-efficacy in technology-based self-service : assessing between- and within-person differences
Beuningen, Jacqueline van
;
Ruyter, Ko de
;
Wetzels, Martin
; …
- In:
Journal of service research : JSR
11
(
2008/09
)
4
,
pp. 407-428
Persistent link: https://www.econbiz.de/10003853607
Saved in:
9
Evolutionary changes in service attribute importance in a crisis scenario : the Uruguayan financial crisis
Kim, Moshe
;
Lado, Nora
;
Torres, Anna
- In:
Journal of service research : JSR
11
(
2008/09
)
4
,
pp. 429-440
Persistent link: https://www.econbiz.de/10003853632
Saved in:
10
It depends : moderating the relationships among perceived waiting time, anger, and regret
Voorhees, Clay M.
;
Baker, Julie
;
Bourdeau, Brian L.
; …
- In:
Journal of service research : JSR
12
(
2009/10
)
2
,
pp. 138-155
Persistent link: https://www.econbiz.de/10003901023
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