Narrow search
Showing 1 - 10 of 37
Cover Image
Selective halo effects arising from improving the interpersonal skills of frontline employees
Dagger, Tracey S.; Danaher, Peter J.; Sweeney, Jillian C.; … - In: Journal of service research : JSR 16 (2013) 4, pp. 488-502
Persistent link: https://www.econbiz.de/10010203520
Cover Image
Trading effort for money : consumers' cocreation motivation and the pricing of service options
Xia, Lan; Suri, Rajneesh - In: Journal of service research : JSR 17 (2014) 2, pp. 229-242
Persistent link: https://www.econbiz.de/10010356796
Cover Image
Return on community for consumers and service establishments
Rosenbaum, Mark S. - In: Journal of service research : JSR 11 (2008/09) 2, pp. 179-196
Persistent link: https://www.econbiz.de/10003776181
Cover Image
Half full or half empty : the role of optimism in boundary-spanning positions
Crosno, Jody L.; Rinaldo, Shannon B.; Black, Hulda G.; … - In: Journal of service research : JSR 11 (2008/09) 3, pp. 295-309
Persistent link: https://www.econbiz.de/10003804817
Cover Image
How often versus how long : the interplay of contact frequency and relationship duration in customer-reported service relationship strength
Dagger, Tracey S.; Danaher, Peter J.; Gibbs, Brian J. - In: Journal of service research : JSR 11 (2008/09) 4, pp. 371-388
Persistent link: https://www.econbiz.de/10003853582
Cover Image
Communal service delivery : how customers benefit from participation in firm-hosted virtual P3 communities
Dholakia, Utpal M.; Blazevic, Vera; Wiertz, Caroline; … - In: Journal of service research : JSR 12 (2009/10) 2, pp. 208-226
Persistent link: https://www.econbiz.de/10003901053
Cover Image
Demystifying intercultural service encounters : toward a comprehensive conceptual framework
Sharma, Piyush; Tam, Jackie L. M.; Kim, Namwoon - In: Journal of service research : JSR 12 (2009/10) 2, pp. 227-242
Persistent link: https://www.econbiz.de/10003901062
Cover Image
‘‘By-the-book’’ decision making : how service employee desire for decision latitude influences customer selection decisions
Bone, Sterling A.; Mowen, John C. - In: Journal of service research : JSR 13 (2010) 2, pp. 184-197
Persistent link: https://www.econbiz.de/10003982853
Cover Image
Moderating role of stress in evaluating negative services : encounters with the police
Singh, Sangeeta; Duque, Lola C. - In: Journal of service research : JSR 15 (2012) 2, pp. 231-241
Persistent link: https://www.econbiz.de/10009548669
Cover Image
Key drivers of frontline employee generation of ideas for customer service improvement
Lages, Cristiana R.; Piercy, Nigel - In: Journal of service research : JSR 15 (2012) 2, pp. 215-230
Persistent link: https://www.econbiz.de/10009548670