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~isPartOf:"Journal of service theory and practice : JSTP"
~isPartOf:"Journal of the Academy of Marketing Science"
~isPartOf:"The journal of services marketing"
~subject:"Customer service"
~subject:"United States"
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Customer service
United States
Relationship marketing
429
Beziehungsmarketing
428
Consumer behaviour
217
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217
Customer satisfaction
159
Kundenzufriedenheit
159
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Barnes, Donald C.
3
Chen, Tom
3
Alkire, Linda
2
Collier, Joel E.
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Gremler, Dwayne D.
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1
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1
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1
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Journal of service theory and practice : JSTP
Journal of the Academy of Marketing Science
The journal of services marketing
Journal of business research : JBR
55
International journal of hospitality management
54
Journal of retailing and consumer services
52
Academy of Management journal : AMJ
42
Harvard business review : HBR
33
Journal of service research : JSR
27
Working paper / National Bureau of Economic Research, Inc.
24
Harvard-Business-Manager : das Wissen der Besten
20
The service industries journal
20
Industrial marketing management : the international journal for industrial and high-tech firms
19
Journal of marketing
19
Services marketing quarterly
19
SpringerLink / Bücher
19
Global business and organizational excellence : a review of research & best practices
18
Journal of business ethics : JOBE
18
Journal of service research
18
Organization science : a journal of the Institute for Operations Research and the Management Sciences ; bridging disciplines to advance knowledge of organizations
18
Business horizons
16
International journal of contemporary hospitality management
16
Faculty & research / Insead : working paper series
15
Psychology & marketing
14
Journal of change management : an international journal
13
Journal of organizational change management
13
Journal of travel and tourism marketing
13
Strategy & leadership : a publication of Strategic Leadership Forum
13
Administrative science quarterly : ASQ ; dedicated to advancing the understanding of administration through empirical investigation and theoretical analysis
12
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
12
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
11
Journal of organizational behavior management
11
MIT sloan management review
11
The journal of applied business research
11
The journal of business & industrial marketing
11
Business process management journal
10
International journal of business and economics
10
International journal of services and operations management
10
Journal of hospitality marketing & management
10
Journal of managerial issues : JMI
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ECONIS (ZBW)
89
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1
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89
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1
The influence of social undermining on the service employee's customer-oriented boundary-spanning behavior
Yoo, Jaewon
- In:
The journal of services marketing
27
(
2013
)
7
,
pp. 539-550
Persistent link: https://www.econbiz.de/10010231176
Saved in:
2
Conducting service research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
Saved in:
3
Extending the context of service : from encounters to ecosystems
Akaka, Melissa Archpru
;
Vargo, Stephen L.
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 453-462
Persistent link: https://www.econbiz.de/10011418340
Saved in:
4
Customer-dominant logic : foundations and implications
Heinonen, Kristina
;
Strandvik, Tore
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 472-484
Persistent link: https://www.econbiz.de/10011418348
Saved in:
5
When good news is bad news : the negative impact of positive customer feedback on front-line employee well-being
Alkire, Linda
;
Burton, Jamie
;
Gruber, Thorsten
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 599-612
Persistent link: https://www.econbiz.de/10011418374
Saved in:
6
Retrospective : a cross-sectional test of the effect and conceptualization of service value revisited
Cronin, J. J.
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 261-265
Persistent link: https://www.econbiz.de/10011524364
Saved in:
7
Gratitude in service encounters : implications for building loyalty
Bock, Dora Elizabeth
;
Folse, Judith Anne Garretson
; …
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 341-358
Persistent link: https://www.econbiz.de/10011524416
Saved in:
8
A critical incident technique investigation of customers’ waiting experiences in service encounters
Ramseook-Munhurrun, Prabha
- In:
Journal of service theory and practice : JSTP
26
(
2016
)
3
,
pp. 246-272
Persistent link: https://www.econbiz.de/10011528280
Saved in:
9
Engaged customers as job resources or demands for frontline employees?
Verleye, Katrien
;
Gemmel, Paul
;
Rangarajan, Deva
- In:
Journal of service theory and practice : JSTP
26
(
2016
)
3
,
pp. 363-383
Persistent link: https://www.econbiz.de/10011528307
Saved in:
10
S-D logic-informed customer engagement : integrative framework, revised fundamental propositions, and application to CRM
Hollebeek, Linda D.
;
Srivastava, Rajendra K.
;
Chen, Tom
- In:
Journal of the Academy of Marketing Science
47
(
2019
)
1
,
pp. 161-185
Persistent link: https://www.econbiz.de/10011996797
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