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~isPartOf:"Journal of the Academy of Marketing Science"
~isPartOf:"The journal of services marketing"
~subject:"Beziehungsmarketing"
~subject:"Customer service"
~subject:"United States"
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Beziehungsmarketing
Customer service
United States
Relationship marketing
390
Consumer behaviour
194
Konsumentenverhalten
194
Customer satisfaction
141
Kundenzufriedenheit
141
Dienstleistungsqualität
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47
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Kumar, V.
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Palmatier, Robert W.
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Benoit, Sabine
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Verhoef, Peter C.
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2
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Journal of the Academy of Marketing Science
The journal of services marketing
Journal of business research : JBR
653
Journal of retailing and consumer services
583
Industrial marketing management : the international journal for industrial and high-tech firms
407
International journal of hospitality management
283
SpringerLink / Bücher
264
The journal of business & industrial marketing
192
The service industries journal
186
Journal of strategic marketing
169
International journal of electronic customer relationship management : IJECRM
140
Journal of marketing
125
International journal of contemporary hospitality management
124
Journal of service research : JSR
118
Journal of travel and tourism marketing
118
Journal of hospitality marketing & management
115
The journal of product & brand management
112
The journal of brand management : an international journal
108
Tourism management : research, policies, practice
108
Asia Pacific journal of marketing and logistics
107
Journal of service management
107
Gabler Edition Wissenschaft
103
Journal of retailing
103
Cogent business & management
102
Psychology & marketing
100
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
Marketing intelligence & planning
98
European journal of marketing : EJM
95
Services marketing quarterly
92
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
87
The international journal of bank marketing : IJBM
86
Journal of marketing management : MM
82
Service business
80
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
Business horizons
77
The international review of retail, distribution and consumer research
73
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
72
Journal of financial services marketing : JFSM
70
Springer eBook Collection / Business and Economics
70
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
69
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ECONIS (ZBW)
390
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390
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1
The moderating roles of organizational justice on the relationship between emotional exhaustion and organizational loyalty in airline services
Hur, Won-moo
;
Park, Sang Il
;
Moon, Tae Won
- In:
The journal of services marketing
28
(
2014
)
3
,
pp. 195-206
Persistent link: https://www.econbiz.de/10010391434
Saved in:
2
Helping the organization but harming customers : a social identity perspective of unethical pro-organizational behavior
Yan, Hongmin
;
Solnet, David
;
Okimoto, Tyler G.
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 927-943
Persistent link: https://www.econbiz.de/10014333407
Saved in:
3
Toward a theory of spirals : the dynamic relationship between organizational pride and customer-oriented behavior
Krämer, Tobias
;
Weiger, Welf Hermann
;
Gouthier, …
- In:
Journal of the Academy of Marketing Science
48
(
2020
)
6
,
pp. 1095-1115
Persistent link: https://www.econbiz.de/10012386866
Saved in:
4
Markets as networks : implications for strategy-making
Johanson, Jan
;
Vahlne, Jan-Erik
- In:
Journal of the Academy of Marketing Science
39
(
2011
)
4
,
pp. 484-491
Persistent link: https://www.econbiz.de/10009297219
Saved in:
5
Change is hard : overcoming barriers to service innovation
Parris, Denise Linda
;
Bouchet, Adrien
;
Welty Peachey, Jon
; …
- In:
The journal of services marketing
30
(
2016
)
6
,
pp. 615-629
Persistent link: https://www.econbiz.de/10011635026
Saved in:
6
The influence of social undermining on the service employee's customer-oriented boundary-spanning behavior
Yoo, Jaewon
- In:
The journal of services marketing
27
(
2013
)
7
,
pp. 539-550
Persistent link: https://www.econbiz.de/10010231176
Saved in:
7
Understanding loyalty program effectiveness : managing target and bystander effects
Steinhoff, Lena
;
Palmatier, Robert W.
- In:
Journal of the Academy of Marketing Science
44
(
2016
)
1
,
pp. 88-107
Persistent link: https://www.econbiz.de/10011434888
Saved in:
8
Dependence and interdependence in marketing relationships : meta-analytic insights
Scheer, Lisa K.
;
Miao, C. Fred
;
Palmatier, Robert W.
- In:
Journal of the Academy of Marketing Science
43
(
2015
)
6
,
pp. 694-712
Persistent link: https://www.econbiz.de/10011409913
Saved in:
9
Building, measuring, and profiting from customer loyalty
Watson, George F., IV.
;
Beck, Joshua T.
;
Henderson, Conor M.
- In:
Journal of the Academy of Marketing Science
43
(
2015
)
6
,
pp. 790-825
Persistent link: https://www.econbiz.de/10011409937
Saved in:
10
Conducting service research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
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