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~isPartOf:"Journal of the Academy of Marketing Science"
~isPartOf:"The journal of services marketing"
~subject:"Customer service"
~subject:"Services marketing"
~subject:"United States"
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Customer service
Services marketing
United States
Relationship marketing
390
Beziehungsmarketing
389
Consumer behaviour
194
Konsumentenverhalten
194
Customer satisfaction
141
Kundenzufriedenheit
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Journal of the Academy of Marketing Science
The journal of services marketing
Journal of retailing and consumer services
61
Journal of business research : JBR
59
International journal of hospitality management
55
Academy of Management journal : AMJ
42
Journal of service research : JSR
37
Harvard business review : HBR
33
Services marketing quarterly
25
Working paper / National Bureau of Economic Research, Inc.
24
SpringerLink / Bücher
23
The service industries journal
23
Industrial marketing management : the international journal for industrial and high-tech firms
22
Harvard-Business-Manager : das Wissen der Besten
20
Journal of marketing
20
International journal of contemporary hospitality management
19
Journal of service research
19
Global business and organizational excellence : a review of research & best practices
18
Journal of business ethics : JOBE
18
Organization science : a journal of the Institute for Operations Research and the Management Sciences ; bridging disciplines to advance knowledge of organizations
18
Business horizons
16
Faculty & research / Insead : working paper series
16
Journal of service management
16
Journal of travel and tourism marketing
16
Psychology & marketing
15
The journal of business & industrial marketing
15
European journal of marketing : EJM
14
Journal of organizational change management
14
Journal of change management : an international journal
13
Strategy & leadership : a publication of Strategic Leadership Forum
13
Administrative science quarterly : ASQ ; dedicated to advancing the understanding of administration through empirical investigation and theoretical analysis
12
International journal of services and operations management
12
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
12
Journal of service theory and practice : JSTP
12
Managing service quality : MSQ ; an international journal
12
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
12
Journal of organizational behavior management
11
MIT sloan management review
11
The journal of applied business research
11
Business process management journal
10
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ECONIS (ZBW)
100
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1
The influence of social undermining on the service employee's customer-oriented boundary-spanning behavior
Yoo, Jaewon
- In:
The journal of services marketing
27
(
2013
)
7
,
pp. 539-550
Persistent link: https://www.econbiz.de/10010231176
Saved in:
2
Conducting service research that matters
Gustafsson, Anders
;
Aksoy, Lerzan
;
Brady, Michael K.
; …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 425-429
Persistent link: https://www.econbiz.de/10011418248
Saved in:
3
Extending the context of service : from encounters to ecosystems
Akaka, Melissa Archpru
;
Vargo, Stephen L.
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 453-462
Persistent link: https://www.econbiz.de/10011418340
Saved in:
4
Relationality in the service logic of value creation
FitzPatrick, Mary
;
Varey, Richard J.
;
Grönroos, Christian
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 463-471
Persistent link: https://www.econbiz.de/10011418346
Saved in:
5
Customer-dominant logic : foundations and implications
Heinonen, Kristina
;
Strandvik, Tore
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 472-484
Persistent link: https://www.econbiz.de/10011418348
Saved in:
6
When good news is bad news : the negative impact of positive customer feedback on front-line employee well-being
Alkire, Linda
;
Burton, Jamie
;
Gruber, Thorsten
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 599-612
Persistent link: https://www.econbiz.de/10011418374
Saved in:
7
Retrospective : a cross-sectional test of the effect and conceptualization of service value revisited
Cronin, J. J.
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 261-265
Persistent link: https://www.econbiz.de/10011524364
Saved in:
8
Gratitude in service encounters : implications for building loyalty
Bock, Dora Elizabeth
;
Folse, Judith Anne Garretson
; …
- In:
The journal of services marketing
30
(
2016
)
3
,
pp. 341-358
Persistent link: https://www.econbiz.de/10011524416
Saved in:
9
Customer engagement in service
Kumar, V.
;
Rajan, Bharath
;
Gupta, Shaphali
;
Dalla …
- In:
Journal of the Academy of Marketing Science
47
(
2019
)
1
,
pp. 138-160
Persistent link: https://www.econbiz.de/10011996790
Saved in:
10
S-D logic-informed customer engagement : integrative framework, revised fundamental propositions, and application to CRM
Hollebeek, Linda D.
;
Srivastava, Rajendra K.
;
Chen, Tom
- In:
Journal of the Academy of Marketing Science
47
(
2019
)
1
,
pp. 161-185
Persistent link: https://www.econbiz.de/10011996797
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