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Examining the effects of robotic service on brand experience : the moderating role of hotel segment
Chan, Ambrose Pak Ho; Tung, Vincent Wing Sun - In: Journal of travel and tourism marketing 36 (2019) 4, pp. 458-468
Persistent link: https://www.econbiz.de/10012179419
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What do customers expect of travel agent-customer interactions? : measuring and improving customer experience in interactions with travel agents
Wu, Yu-Chi; Lee, Hsiang-Ming; Liao, Pin-Ru - In: Journal of travel and tourism marketing 35 (2018) 8, pp. 1000-1012
Persistent link: https://www.econbiz.de/10011941816
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Product performance and its role in airline image generation and customer retention processes : gender difference
Han, Heesup; Shim, Changsup; Lee, Won Seok; Kim, Wansoo - In: Journal of travel and tourism marketing 36 (2019) 4, pp. 536-548
Persistent link: https://www.econbiz.de/10012179435
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The effect of technology readiness on customers' attitudes toward self-service technology and its adoption : the empirical study of U. S. airline self-service check-in kiosks
Lee, Woojin; Castellanos, Cassandra; Choi, H. S. Chris - In: Journal of travel and tourism marketing 29 (2012) 7/8, pp. 731-743
Persistent link: https://www.econbiz.de/10009711005
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Are you ready for a contactless future? : a multi-group analysis of experience, delight, customer equity, and trust based on the Technology Readiness Index 2.0
Hao, Fei; Chon, Kaye - In: Journal of travel and tourism marketing 38 (2021) 9, pp. 900-916
Persistent link: https://www.econbiz.de/10013178053
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Soon or later? : the effect of temporal distance on travel decisions
Basoglu, Kamile Asli; Yoo, Joanne Jung-Eun - In: Journal of travel and tourism marketing 32 (2015), pp. 62-75
Persistent link: https://www.econbiz.de/10011416151
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Bargaining behavior and the shopping experiences of British tourists on vacation
Kozak, Metin - In: Journal of travel and tourism marketing 33 (2016) 1/3, pp. 313-325
Persistent link: https://www.econbiz.de/10011484844
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The role of reference prices in the lodging industry : the moderating effect of an individual's psychological state
Choi, Choongbeom; Choi, Sungwoo; Mattila, Anna S. - In: Journal of travel and tourism marketing 36 (2019) 4, pp. 511-520
Persistent link: https://www.econbiz.de/10012179430
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Are other customer perceptions important at casino table games? : their impact on emotional responses and word-of-mouth by gender
Hwang, Jinsoo; Han, Heesup - In: Journal of travel and tourism marketing 34 (2017) 4/6, pp. 544-555
Persistent link: https://www.econbiz.de/10011729143
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Travelers' food experience sharing on social network sites
Wang, Saerom; Kirillova, Ksenia; Lehto, Xinran Y. - In: Journal of travel and tourism marketing 34 (2017) 4/6, pp. 680-693
Persistent link: https://www.econbiz.de/10011729198