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Cost structure, customer profitability, and retention implications of self-service distribution channels : evidence from customer behavior in an online banking channel
Campbell, Dennis W.; Frei, Frances - In: Management science : journal of the Institute for … 56 (2010) 1, pp. 4-24
Persistent link: https://www.econbiz.de/10003946147
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At your service on the table : impact of tabletop technology on restaurant performance
Tan, Tom Fangyun; Netessine, Serguei - In: Management science : journal of the Institute for … 66 (2019) 10, pp. 4496-4515
Persistent link: https://www.econbiz.de/10012305257
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High touch through high tech: the impact of salesperson technology usage on sales performance via mediating mechanisms
Ahearne, Michael; Jones, Eli; Rapp, Adam; Mathieu, John - In: Management science : journal of the Institute for … 54 (2008) 4, pp. 671-685
Persistent link: https://www.econbiz.de/10003701548
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Model of migration and use of platforms : role of hierarchy, current generation, and complementarities in consumer settings
Xu, Xin; Venkatesh, Viswanath; Tam, Kar Y.; Hong, Se-joon - In: Management science : journal of the Institute for … 56 (2010) 8, pp. 1304-1323
Persistent link: https://www.econbiz.de/10008653705
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Measuring the effect of queues on customer purchases
Lu, Yina; Musalem, Andrés; Olivares, Marcelo; … - In: Management science : journal of the Institute for … 59 (2013) 8, pp. 1743-1763
Persistent link: https://www.econbiz.de/10009788989
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The interplay between online reviews and physician demand : an empirical investigation
Xu, Yuqian; Armony, Mor; Ghose, Anindya - In: Management science : journal of the Institute for … 67 (2021) 12, pp. 7344-7361
Persistent link: https://www.econbiz.de/10012815283
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When to "Fire" customers : customer cost-based pricing
Shin, Jiwoong; Sudhir, K.; Yoon, Dae-hee - In: Management science : journal of the Institute for … 58 (2012) 5, pp. 932-947
Persistent link: https://www.econbiz.de/10009553500
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Can we trust online physician ratings? : evidence from cardiac surgeons in Florida
Lu, Susan Feng; Rui, Huaxia - In: Management science : journal of the Institute for … 64 (2018) 6, pp. 2557-2573
Persistent link: https://www.econbiz.de/10011878974
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Optimal marketing strategies for the acquisition and retention of service subscribers
Ben Rhouma, Tarek; Zaccour, Georges - In: Management science : journal of the Institute for … 64 (2018) 6, pp. 2609-2627
Persistent link: https://www.econbiz.de/10011878982
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The customer may not always be right : customer compatibility and service performance
Buell, Ryan W.; Campbell, Dennis W.; Frei, Frances X. - In: Management science : journal of the Institute for … 67 (2021) 3, pp. 1468-1488
Persistent link: https://www.econbiz.de/10012505994