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~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
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Management science : journal of the Institute for Operations Research and the Management Sciences
Journal of business research : JBR
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Journal of retailing and consumer services
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International journal of hospitality management
980
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Zi you zhong guo zhi gong ye
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European Journal of Marketing
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Journal of travel and tourism marketing
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The journal of product & brand management
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Journal of Consumer Marketing
375
The journal of services marketing
368
European journal of marketing : EJM
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International journal of contemporary hospitality management
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The journal of brand management : an international journal
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Cogent business & management
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Journal of marketing research : JMR
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Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
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Technological forecasting & social change : an international journal
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Journal of international consumer marketing
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Journal of marketing management : MM
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Journal of retailing
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Journal of hospitality marketing & management
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Applied economics
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Journal of the Academy of Marketing Science
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Journal of business ethics : JOBE
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Journal of marketing
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Marketing letters : a journal of research in marketing
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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International journal of retail & distribution management
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Journal of marketing communications
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Marketing intelligence & planning
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ECONIS (ZBW)
389
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1
Measuring the effect of queues on customer purchases
Lu, Yina
;
Musalem, Andrés
;
Olivares, Marcelo
; …
- In:
Management science : journal of the Institute for …
59
(
2013
)
8
,
pp. 1743-1763
Persistent link: https://www.econbiz.de/10009788989
Saved in:
2
The interplay between online reviews and physician demand : an empirical investigation
Xu, Yuqian
;
Armony, Mor
;
Ghose, Anindya
- In:
Management science : journal of the Institute for …
67
(
2021
)
12
,
pp. 7344-7361
Persistent link: https://www.econbiz.de/10012815283
Saved in:
3
Cost structure, customer profitability, and retention implications of self-service distribution channels : evidence from customer behavior in an online banking channel
Campbell, Dennis W.
;
Frei, Frances
- In:
Management science : journal of the Institute for …
56
(
2010
)
1
,
pp. 4-24
Persistent link: https://www.econbiz.de/10003946147
Saved in:
4
When to "Fire" customers : customer cost-based pricing
Shin, Jiwoong
;
Sudhir, K.
;
Yoon, Dae-hee
- In:
Management science : journal of the Institute for …
58
(
2012
)
5
,
pp. 932-947
Persistent link: https://www.econbiz.de/10009553500
Saved in:
5
Can we trust online physician ratings? : evidence from cardiac surgeons in Florida
Lu, Susan Feng
;
Rui, Huaxia
- In:
Management science : journal of the Institute for …
64
(
2018
)
6
,
pp. 2557-2573
Persistent link: https://www.econbiz.de/10011878974
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6
Optimal marketing strategies for the acquisition and retention of service subscribers
Ben Rhouma, Tarek
;
Zaccour, Georges
- In:
Management science : journal of the Institute for …
64
(
2018
)
6
,
pp. 2609-2627
Persistent link: https://www.econbiz.de/10011878982
Saved in:
7
The customer may not always be right : customer compatibility and service performance
Buell, Ryan W.
;
Campbell, Dennis W.
;
Frei, Frances X.
- In:
Management science : journal of the Institute for …
67
(
2021
)
3
,
pp. 1468-1488
Persistent link: https://www.econbiz.de/10012505994
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8
Service design for a holistic customer experience : a process framework
Bellos, Ioannis
- In:
Management science : journal of the Institute for …
67
(
2021
)
3
,
pp. 1718-1736
Persistent link: https://www.econbiz.de/10012506026
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9
The effects of tip recommendations on customer tipping, satisfaction, repatronage, and spending
Alexander, Damon
;
Boone, Christopher
;
Lynn, Michael
- In:
Management science : journal of the Institute for …
67
(
2021
)
1
,
pp. 146-165
Persistent link: https://www.econbiz.de/10012435258
Saved in:
10
Managing retention in service relationships
Aflaki, Sam
;
Popescu, Ioana
- In:
Management science : journal of the Institute for …
60
(
2014
)
2
,
pp. 415-433
Persistent link: https://www.econbiz.de/10010258805
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