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Measuring the effect of queues on customer purchases
Lu, Yina; Musalem, Andrés; Olivares, Marcelo; … - In: Management science : journal of the Institute for … 59 (2013) 8, pp. 1743-1763
Persistent link: https://www.econbiz.de/10009788989
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The customer may not always be right : customer compatibility and service performance
Buell, Ryan W.; Campbell, Dennis W.; Frei, Frances X. - In: Management science : journal of the Institute for … 67 (2021) 3, pp. 1468-1488
Persistent link: https://www.econbiz.de/10012505994
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If you're going to do wrong, at least do it right : considering two moral dilemmas at the same time promotes moral consistency
Barak-Corren, Netta; Tsay, Chia-Jung; Cushman, Fiery; … - In: Management science : journal of the Institute for … 64 (2018) 4, pp. 1528-1540
Persistent link: https://www.econbiz.de/10011855597
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Managing retention in service relationships
Aflaki, Sam; Popescu, Ioana - In: Management science : journal of the Institute for … 60 (2014) 2, pp. 415-433
Persistent link: https://www.econbiz.de/10010258805
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Value of high-quality logistics : evidence from a clash between SF Express and Alibaba
Cui, Ruomeng; Li, Meng; Li, Qiang - In: Management science : journal of the Institute for … 66 (2020) 9, pp. 3879-3902
Persistent link: https://www.econbiz.de/10012297724
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The value of partial resource pooling : should a service network be integrated or product-focused?
Ata, Barış; Van Mieghem, Jan A. - In: Management science : journal of the Institute for … 55 (2009) 1, pp. 115-131
Persistent link: https://www.econbiz.de/10003873695
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At your service on the table : impact of tabletop technology on restaurant performance
Tan, Tom Fangyun; Netessine, Serguei - In: Management science : journal of the Institute for … 66 (2019) 10, pp. 4496-4515
Persistent link: https://www.econbiz.de/10012305257
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The interplay between online reviews and physician demand : an empirical investigation
Xu, Yuqian; Armony, Mor; Ghose, Anindya - In: Management science : journal of the Institute for … 67 (2021) 12, pp. 7344-7361
Persistent link: https://www.econbiz.de/10012815283
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Product differentiation, store differentiation, and assortment depth
Hamilton, Stephen F.; Richards, Timothy J. - In: Management science : journal of the Institute for … 55 (2009) 8, pp. 1368-1376
Persistent link: https://www.econbiz.de/10003885440
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Do store brands aid store loyalty?
Seenivasan, Satheesh; Sudhir, K.; Talukdar, Debabrata - In: Management science : journal of the Institute for … 62 (2016) 3, pp. 802-816
Persistent link: https://www.econbiz.de/10011453561