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~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
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Netessine, Serguei
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Management science : journal of the Institute for Operations Research and the Management Sciences
Journal of business research : JBR
2,448
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2,155
International journal of hospitality management
1,151
International journal of consumer studies
785
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Journal of consumer research : JCR ; an interdisciplinary bimonthly
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European Journal of Marketing
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The service industries journal
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Industrial marketing management : the international journal for industrial and high-tech firms
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Tourism management : research, policies, practice
505
Journal of Services Marketing
475
Journal of Consumer Marketing
471
Asia Pacific journal of marketing and logistics
464
Journal of travel and tourism marketing
448
The journal of services marketing
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Journal of the Academy of Marketing Science
418
European journal of marketing : EJM
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The journal of product & brand management
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International journal of contemporary hospitality management
401
Journal of marketing research : JMR
400
Journal of marketing management : MM
396
Journal of marketing
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Journal of retailing
393
Cogent business & management
388
The journal of brand management : an international journal
386
International Journal of Bank Marketing
351
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
351
Journal of hospitality marketing & management
351
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
350
Marketing intelligence & planning
347
International Journal of Retail & Distribution Management
340
Journal of international consumer marketing
337
Marketing letters : a journal of research in marketing
336
Journal of strategic marketing
327
International journal of retail & distribution management
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ECONIS (ZBW)
422
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1
Cost structure, customer profitability, and retention implications of self-service distribution channels : evidence from customer behavior in an online banking channel
Campbell, Dennis W.
;
Frei, Frances
- In:
Management science : journal of the Institute for …
56
(
2010
)
1
,
pp. 4-24
Persistent link: https://www.econbiz.de/10003946147
Saved in:
2
The effects of tip recommendations on customer tipping, satisfaction, repatronage, and spending
Alexander, Damon
;
Boone, Christopher
;
Lynn, Michael
- In:
Management science : journal of the Institute for …
67
(
2021
)
1
,
pp. 146-165
Persistent link: https://www.econbiz.de/10012435258
Saved in:
3
The customer may not always be right : customer compatibility and service performance
Buell, Ryan W.
;
Campbell, Dennis W.
;
Frei, Frances X.
- In:
Management science : journal of the Institute for …
67
(
2021
)
3
,
pp. 1468-1488
Persistent link: https://www.econbiz.de/10012505994
Saved in:
4
Service design for a holistic customer experience : a process framework
Bellos, Ioannis
- In:
Management science : journal of the Institute for …
67
(
2021
)
3
,
pp. 1718-1736
Persistent link: https://www.econbiz.de/10012506026
Saved in:
5
The causal effect of service satisfaction on customer loyalty
Hang, Guofang
;
Sudhir, K.
- In:
Management science : journal of the Institute for …
67
(
2021
)
1
,
pp. 317-341
Persistent link: https://www.econbiz.de/10012435279
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6
Managing retention in service relationships
Aflaki, Sam
;
Popescu, Ioana
- In:
Management science : journal of the Institute for …
60
(
2014
)
2
,
pp. 415-433
Persistent link: https://www.econbiz.de/10010258805
Saved in:
7
Service quality variability and termination behavior
Sriram, S.
;
Chintagunta, Pradeep K.
;
Manchanda, Puneet
- In:
Management science : journal of the Institute for …
61
(
2015
)
11
,
pp. 2739-2759
Persistent link: https://www.econbiz.de/10011409162
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8
Measuring the effect of queues on customer purchases
Lu, Yina
;
Musalem, Andrés
;
Olivares, Marcelo
; …
- In:
Management science : journal of the Institute for …
59
(
2013
)
8
,
pp. 1743-1763
Persistent link: https://www.econbiz.de/10009788989
Saved in:
9
At your service on the table : impact of tabletop technology on restaurant performance
Tan, Tom Fangyun
;
Netessine, Serguei
- In:
Management science : journal of the Institute for …
66
(
2019
)
10
,
pp. 4496-4515
Persistent link: https://www.econbiz.de/10012305257
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10
The labor illusion : how operational transparency increases perceived value
Buell, Ryan W.
;
Norton, Michael I.
- In:
Management science : journal of the Institute for …
57
(
2011
)
9
,
pp. 1564-1579
Persistent link: https://www.econbiz.de/10009312560
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