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Updating service operations
Sulek, Joanne S.; Hensley, Rhonda L. - In: Managing service quality : MSQ ; an international journal 20 (2010) 5, pp. 475-489
Persistent link: https://www.econbiz.de/10008662225
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Service failures in online double deviation scenarios : justice theory approach
Lee, Eun Jung; Park, Jungkun - In: Managing service quality : MSQ ; an international journal 20 (2010) 1, pp. 46-69
Persistent link: https://www.econbiz.de/10003940606
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Enhancing the assessment of tangible service quality through the creation of a cleanliness measurement scale
Barber, Nelson; Scarecelli, Joseph M. - In: Managing service quality : MSQ ; an international journal 20 (2010) 1, pp. 70-88
Persistent link: https://www.econbiz.de/10003940609
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Improvement gap analysis
Tontini, Gérson; Picolo, Jaime Dagostin - In: Managing service quality : MSQ ; an international journal 20 (2010) 6, pp. 565-584
Persistent link: https://www.econbiz.de/10008778605
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Service quality and its relation to satisfaction and loyalty in logistics outsourcing relationships
Juga, Jari; Juntunen, Jouni; Grant, David B. - In: Managing service quality : MSQ ; an international journal 20 (2010) 6, pp. 496-510
Persistent link: https://www.econbiz.de/10008778634
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Comprehension of relationship quality in the retail environment
Vesel, Patrick; Zabkar, Vesna - In: Managing service quality : MSQ ; an international journal 20 (2010) 3, pp. 213-235
Persistent link: https://www.econbiz.de/10003980777
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Examining the application of six sigma in the service exchange
Noone, Breffni M.; Namasivayam, Karthik; Tomlinson, … - In: Managing service quality : MSQ ; an international journal 20 (2010) 3, pp. 273-293
Persistent link: https://www.econbiz.de/10003980800
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The relative importance of service features in explaining customer satisfaction : a comparison of measurement models
Pantouvakis, Angelos - In: Managing service quality : MSQ ; an international journal 20 (2010) 4, pp. 366-387
Persistent link: https://www.econbiz.de/10008655292
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Relational impact of service providers' interaction behavior in healthcare
Gaur, Sanjaya Singh; Xu, Yingzi; Quazi, Ali; Nandi, Swathi - In: Managing service quality : MSQ ; an international journal 21 (2011) 1, pp. 67-87
Persistent link: https://www.econbiz.de/10008989020
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The customer experience : a road-map for improvement
Johnston, Robert; Kong, Xiangyu - In: Managing service quality : MSQ ; an international journal 21 (2011) 1, pp. 5-24
Persistent link: https://www.econbiz.de/10008989023