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Dienstleistungsqualität
76
Service quality
76
Customer satisfaction
57
Kundenzufriedenheit
57
Consumer behaviour
28
Konsumentenverhalten
28
Beziehungsmarketing
25
Relationship marketing
25
Quality management
15
Qualitätsmanagement
15
Beschwerdemanagement
11
Complaint management
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USA
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United States
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Customer service
9
Kundenservice
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Taiwan
8
Dienstleistungssektor
7
Emotion
7
Online retailing
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Online-Handel
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Service industry
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Dienstleistungsmanagement
5
Measurement
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Messung
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Service management
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Viral marketing
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Virales Marketing
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Gastronomie
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Gerechtigkeit
4
Justice
4
Perception
4
Product quality
4
Produktqualität
4
Restaurant industry
4
Sport event
4
Sportveranstaltung
4
Standardisierung
4
Standardization
4
Wahrnehmung
4
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91
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English
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Edvardsson, Bo
3
Finsterwalder, Jörg
3
Ko, Yong Jae
3
Slåtten, Terje
3
Beise-Zee, Rian
2
Kurt, Sumeyra Duman
2
Larivière, Bart
2
Lin, Jiun-sheng Chris
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Svensson, Göran
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Van Vaerenbergh, Yves
2
Al-Hawari, Mohd Ahmad
1
Amat Taap Manshor
1
Atrek, Banu
1
Bachiller, Patricia
1
Barber, Nelson
1
Barlas, Achilleas
1
Bartl, Christopher
1
Beigi, Mina
1
Bennett, Roger
1
Boisvert, Jean
1
Carlborg, Per
1
Carlson, Jamie
1
Caro, Laura Martínez
1
Casimir, Gian
1
Cattani, Kevin
1
Chahal, Hardeep
1
Chai, Kai-hin
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Chan, Thomas Chi Keung
1
Chang, Li-kuan
1
Chaniotakis, Ioannis E.
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Chen, Houn-gee
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Chen, Martin
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Cheng, Yu-chi
1
Cheung, Millissa F. Y.
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Chih, Wen-hai
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Choi, Beom Joon
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Australian and New Zealand Marketing Academy
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Managing service quality : MSQ ; an international journal
International journal of hospitality management
546
Journal of retailing and consumer services
539
Journal of business research : JBR
411
The service industries journal
365
Journal of Services Marketing
280
The journal of services marketing
272
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
267
Tourism management : research, policies, practice
222
International journal of contemporary hospitality management
212
Journal of travel and tourism marketing
204
Journal of hospitality marketing & management
195
Working paper / National Bureau of Economic Research, Inc.
183
NBER working paper series
182
Auditing : a journal of practice & theory
176
NBER Working Paper
164
Services marketing quarterly
163
Journal of air transport management
158
The TQM journal : the international review of organizational improvement
152
Cogent business & management
151
International Journal of Bank Marketing
144
Journal of service research : JSR
139
Service business
132
International journal of productivity and quality management : IJPQM
131
European Journal of Marketing
128
International Journal of Contemporary Hospitality Management
126
International journal of quality & reliability management
121
International journal of quality and service sciences
119
Journal of service management
119
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
116
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
112
International journal of services and operations management
111
Total quality management & business excellence
111
International Journal of Quality & Reliability Management
110
Industrial marketing management : the international journal for industrial and high-tech firms
108
Health care management review : HCM review
107
SpringerLink / Bücher
106
Asia Pacific journal of marketing and logistics
103
Discussion paper series / IZA
98
Journal of the Academy of Marketing Science
96
Psychology & marketing
96
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ECONIS (ZBW)
92
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1
Updating service operations
Sulek, Joanne S.
;
Hensley, Rhonda L.
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
5
,
pp. 475-489
Persistent link: https://www.econbiz.de/10008662225
Saved in:
2
Service failures in online double deviation scenarios : justice theory approach
Lee, Eun Jung
;
Park, Jungkun
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
1
,
pp. 46-69
Persistent link: https://www.econbiz.de/10003940606
Saved in:
3
Enhancing the assessment of tangible service quality through the creation of a cleanliness measurement scale
Barber, Nelson
;
Scarecelli, Joseph M.
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
1
,
pp. 70-88
Persistent link: https://www.econbiz.de/10003940609
Saved in:
4
Improvement gap analysis
Tontini, Gérson
;
Picolo, Jaime Dagostin
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
6
,
pp. 565-584
Persistent link: https://www.econbiz.de/10008778605
Saved in:
5
Service quality and its relation to satisfaction and loyalty in logistics outsourcing relationships
Juga, Jari
;
Juntunen, Jouni
;
Grant, David B.
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
6
,
pp. 496-510
Persistent link: https://www.econbiz.de/10008778634
Saved in:
6
Comprehension of relationship quality in the retail environment
Vesel, Patrick
;
Zabkar, Vesna
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
3
,
pp. 213-235
Persistent link: https://www.econbiz.de/10003980777
Saved in:
7
Examining the application of six sigma in the service exchange
Noone, Breffni M.
;
Namasivayam, Karthik
;
Tomlinson, …
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
3
,
pp. 273-293
Persistent link: https://www.econbiz.de/10003980800
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8
The relative importance of service features in explaining customer satisfaction : a comparison of measurement models
Pantouvakis, Angelos
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
4
,
pp. 366-387
Persistent link: https://www.econbiz.de/10008655292
Saved in:
9
Relational impact of service providers' interaction behavior in healthcare
Gaur, Sanjaya Singh
;
Xu, Yingzi
;
Quazi, Ali
;
Nandi, Swathi
- In:
Managing service quality : MSQ ; an international journal
21
(
2011
)
1
,
pp. 67-87
Persistent link: https://www.econbiz.de/10008989020
Saved in:
10
The customer experience : a road-map for improvement
Johnston, Robert
;
Kong, Xiangyu
- In:
Managing service quality : MSQ ; an international journal
21
(
2011
)
1
,
pp. 5-24
Persistent link: https://www.econbiz.de/10008989023
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