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Updating service operations
Sulek, Joanne S.; Hensley, Rhonda L. - In: Managing service quality : MSQ ; an international journal 20 (2010) 5, pp. 475-489
Persistent link: https://www.econbiz.de/10008662225
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Enhancing the assessment of tangible service quality through the creation of a cleanliness measurement scale
Barber, Nelson; Scarecelli, Joseph M. - In: Managing service quality : MSQ ; an international journal 20 (2010) 1, pp. 70-88
Persistent link: https://www.econbiz.de/10003940609
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How word of mouth communication varies across service encounters
Lang, Bodo - In: Managing service quality : MSQ ; an international journal 21 (2011) 6, pp. 583-598
Persistent link: https://www.econbiz.de/10009407391
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Does relationship matter? : customers' response to service failure
Tsai, Chia-ching; Yang, Yung-kai; Cheng, Yu-chi - In: Managing service quality : MSQ ; an international journal 24 (2014) 2, pp. 139-159
Persistent link: https://www.econbiz.de/10010254024
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The role of expected future use in relationship-based service retention
Lin, Jiun-sheng Chris; Wu, Chung-yueh - In: Managing service quality : MSQ ; an international journal 21 (2011) 5, pp. 535-551
Persistent link: https://www.econbiz.de/10009315779
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Customer intentions to ivoke service guarantees : do excellence in service recovery, type of guarantee and cultural orientation matter?
Van Vaerenbergh, Yves; De Keyser, Arne; Larivière, Bart - In: Managing service quality : MSQ ; an international journal 24 (2014) 1, pp. 45-62
Persistent link: https://www.econbiz.de/10010252064
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Service failures in online double deviation scenarios : justice theory approach
Lee, Eun Jung; Park, Jungkun - In: Managing service quality : MSQ ; an international journal 20 (2010) 1, pp. 46-69
Persistent link: https://www.econbiz.de/10003940606
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Improvement gap analysis
Tontini, Gérson; Picolo, Jaime Dagostin - In: Managing service quality : MSQ ; an international journal 20 (2010) 6, pp. 565-584
Persistent link: https://www.econbiz.de/10008778605
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Service quality and its relation to satisfaction and loyalty in logistics outsourcing relationships
Juga, Jari; Juntunen, Jouni; Grant, David B. - In: Managing service quality : MSQ ; an international journal 20 (2010) 6, pp. 496-510
Persistent link: https://www.econbiz.de/10008778634
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Comprehension of relationship quality in the retail environment
Vesel, Patrick; Zabkar, Vesna - In: Managing service quality : MSQ ; an international journal 20 (2010) 3, pp. 213-235
Persistent link: https://www.econbiz.de/10003980777