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Distribution function of the shortest path in networks of queues
Azaron, Amir; Modarres, Mohammad - In: OR spectrum : quantitative approaches in management 27 (2005) 1, pp. 123-144
Persistent link: https://www.econbiz.de/10002505380
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Profit-oriented shift scheduling of inbound contact centers with skills-based routing, impatient customers, and retrials
Helber, Stefan; Henken, Kirsten - In: OR spectrum : quantitative approaches in management 32 (2010) 1, pp. 109-134
Persistent link: https://www.econbiz.de/10003935919
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Approximation and analysis of a call center with flexible and specialized servers
Shumsky, Robert A. - In: OR spectrum : quantitative approaches in management 26 (2004) 3, pp. 307-330
Persistent link: https://www.econbiz.de/10002094540
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Performance analysis of an inbound call center with skills-based routing : a priority queueing system with two classes of impatient customers and heterogeneous agents
Stolletz, Raik; Helber, Stefan - In: OR spectrum : quantitative approaches in management 26 (2004) 3, pp. 331-352
Persistent link: https://www.econbiz.de/10002094550
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The impact of retrials on call center performance
Aguir, Salah; Karaesmen, Fikri; Akşin, O. Zeynep; … - In: OR spectrum : quantitative approaches in management 26 (2004) 3, pp. 353-376
Persistent link: https://www.econbiz.de/10002094565
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The impact of customers' patience on delay and abandonment : some empirically-driven experiments with the M/M/n+G queue
Mandelbaum, Avi; Zeltyn, Sergey - In: OR spectrum : quantitative approaches in management 26 (2004) 3, pp. 377-411
Persistent link: https://www.econbiz.de/10002094576
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Reduced outpatient waiting times with improved appointment scheduling : a simulation modelling approach
Harper, P. R.; Gamlin, H. M. - In: OR spectrum : quantitative approaches in management 25 (2003) 2, pp. 207-222
Persistent link: https://www.econbiz.de/10001767037
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Analysis of a single stage production system with heterogeneous machines
Lippolt, Christian R.; Arnold, Dieter; Dörrsam, Volker - In: OR spectrum : quantitative approaches in management 25 (2003) 1, pp. 97-107
Persistent link: https://www.econbiz.de/10001731179
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Dynamic vs static pricing in a make-to-stock queue with partially controlled production
Gayon, Jean-Philippe; Dallery, Yves - In: OR spectrum : quantitative approaches in management 29 (2007) 2, pp. 193-205
Persistent link: https://www.econbiz.de/10003464162
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Performance evaluation of photolithography cluster tools : queueing and throughput models
Morrison, James R.; Martin, Donald P. - In: OR spectrum : quantitative approaches in management 29 (2007) 3, pp. 375-389
Persistent link: https://www.econbiz.de/10003472690