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~isPartOf:"Quarterly bulletin / Bank of England"
~isPartOf:"The service industries journal"
~subject:"Service industry"
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Service industry
Großbritannien
406
United Kingdom
369
Dienstleistungssektor
272
Customer satisfaction
174
Kundenzufriedenheit
174
Dienstleistungsqualität
137
Service quality
137
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81
Relationship marketing
81
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69
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69
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55
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45
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45
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44
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272
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Williams, Colin C.
8
Altinay, Levent
6
Ribeiro Soriano, Domingo
4
Daniels, Peter W.
3
Fisk, Raymond P.
3
Horodnic, Ioana Alexandra
3
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3
Mas-Verdu, Francisco
3
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3
Rubalcaba-Bermejo, Luis
3
Serrasqueiro, Zélia M.
3
Stare, Metka
3
Wirtz, Jochen
3
Akehurst, Gary
2
Alkire, Linda
2
Apfelthaler, Gerhard
2
Backhouse, Chris J.
2
Beyers, William B.
2
Caselli, Gian Paolo
2
Chaston, Ian
2
Djellal, Faridah
2
Gallouj, Fai͏̈z
2
Ghauri, Pervez N.
2
Gomes, Carlos Francisco
2
Hofmeister, Johannes
2
Jaaron, Ayham A. M.
2
Jaklič, Andreja
2
Kautonen, Mika
2
Kayaoglu, Aysegul
2
Kedir, Abbi Mamo
2
Lee, Sang M.
2
Lings, Ian
2
Maroto Sánchez, Andrés
2
Maçãs Nunes, Paulo J.
2
Meer, Robert van der
2
Montoro-Sanchez, Angeles
2
Nätti, Satu
2
Ortiz-de-Urbina-Criado, Marta
2
Pastrello, Gabriele
2
Pla-Barber, José
2
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Quarterly bulletin / Bank of England
The service industries journal
Journal of business research : JBR
96
The journal of services marketing
85
International journal of production economics
60
Journal of service management
58
Service business
58
SpringerLink / Bücher
58
Industrial marketing management : the international journal for industrial and high-tech firms
53
Journal of service research : JSR
51
Journal of retailing and consumer services
45
International journal of services technology and management
41
Structural change and economic dynamics : SC+ED
38
International journal of hospitality management
36
NBER working paper series
36
International journal of services and operations management
33
Regional studies
33
Working paper
33
Discussion paper
32
European journal of operational research : EJOR
31
The journal of business & industrial marketing
30
Journal of service research
29
Policy research working paper : WPS
29
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
29
Services marketing quarterly
28
Research policy : policy, management and economic studies of science, technology and innovation
27
ZEW discussion papers
26
Discussion paper / Centre for Economic Policy Research
25
Discussion paper series / IZA
25
International journal of innovation management
25
NBER Working Paper
25
The international journal of human resource management
25
Economics of innovation and new technology
24
Technological forecasting & social change : an international journal
24
World Bank Policy Research Working Paper
24
International journal of production research
23
International journal of services, economics and management
23
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
22
International journal of services and operations management : IJSOM
22
Springer eBook Collection
22
Working paper / National Bureau of Economic Research, Inc.
22
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ECONIS (ZBW)
272
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1
Impact of customer experience on loyalty : a multichannel examination
Brun, Isabelle
;
Rajaobelina, Lova
;
Ricard, Line
; …
- In:
The service industries journal
37
(
2017
)
5/6
,
pp. 317-340
Persistent link: https://www.econbiz.de/10011741120
Saved in:
2
Service encounters as bases for innovation
Sundbo, Jon
;
Sundbo, Donna
;
Henten, Anders
- In:
The service industries journal
35
(
2015
)
5/6
,
pp. 255-274
Persistent link: https://www.econbiz.de/10011299600
Saved in:
3
Customer service well-being : scale development and validation
Falter, Mareike
;
Hadwich, Karsten
- In:
The service industries journal
40
(
2020
)
1/2
,
pp. 181-202
Persistent link: https://www.econbiz.de/10012207504
Saved in:
4
Avatar-mediated service encounters : impacts and research agenda
Watanabe, Kentaro
;
Ho, Bach Quang
- In:
The service industries journal
43
(
2023
)
3/4
,
pp. 134-153
Persistent link: https://www.econbiz.de/10014321569
Saved in:
5
Consumers' captive service experiences : it's you and me
Rayburn, Steven W.
- In:
The service industries journal
35
(
2015
)
15/16
,
pp. 806-825
Persistent link: https://www.econbiz.de/10011416846
Saved in:
6
An approach to prioritize customer-based, cost-effective service enhancements
Srinivasan, V.
;
Shainesh, G.
;
Sharma, Anand K.
- In:
The service industries journal
35
(
2015
)
13/14
,
pp. 747-762
Persistent link: https://www.econbiz.de/10011439912
Saved in:
7
Does high supply chain integration enhance customer response speed?
Chiang, Ai-hsuan
;
Chen, Wun-hwa
;
Wu, Soushan
- In:
The service industries journal
35
(
2015
)
1/2
,
pp. 24-43
Persistent link: https://www.econbiz.de/10010491820
Saved in:
8
Trust theory and customer services research : theoretical review and synthesis
Isaeva, Neve
;
Gruenewald, Kira
;
Saunders, Mark
- In:
The service industries journal
40
(
2020
)
15/16
,
pp. 1031-1063
Persistent link: https://www.econbiz.de/10012403816
Saved in:
9
Digital service technologies, service robots, AI, and the strategic pathways to cost-effective service excellence
Wirtz, Jochen
;
Hofmeister, Johannes
;
Chew, Patricia Y. P.
; …
- In:
The service industries journal
43
(
2023
)
15/16
,
pp. 1173-1196
Persistent link: https://www.econbiz.de/10014423344
Saved in:
10
Special issue: Services, regional development and innovation
Mas-Verdu, Francisco
(
contributor
)
-
2010
Persistent link: https://www.econbiz.de/10003992700
Saved in:
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