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~isPartOf:"Service business"
~subject:"Confidence"
~subject:"Kundenservice"
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Confidence
Kundenservice
Beziehungsmarketing
80
Relationship marketing
80
Dienstleistungsqualität
43
Service quality
43
Customer satisfaction
42
Kundenzufriedenheit
42
Consumer behaviour
40
Konsumentenverhalten
40
Customer integration
13
Kundenintegration
13
Lieferantenmanagement
12
Supplier relationship management
12
Satisfaction
11
Beschwerdemanagement
10
Complaint management
10
Emotion
9
Betriebliche Wertschöpfung
8
Customer participation
8
Customer service
8
Dienstleistungssektor
8
Service industry
8
Social Web
8
Social web
8
Value creation
8
Vertrauen
8
Customer loyalty
7
Customer value
7
Kundenwert
7
Einzelhandel
6
Retail trade
6
Trust
6
Arbeitsverhalten
5
Brand image
5
Brand management
5
E-commerce
5
Electronic Commerce
5
Gesundheitswesen
5
Health care system
5
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12
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2
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Article
14
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14
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14
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English
14
Author
All
Aa, Zanna van der
1
Becker, Marc
1
Bloemer, Johanna M.
1
Chen, Han
1
Chen, Yuan
1
Cheng, Min-Jhih
1
Chiu, Pei-Chun
1
Costers, Annelies
1
Ellinger, Alexander E.
1
Elmadağ Baş, Ayşe Banu
1
Espartel, Lélis Balestrin
1
Fernández-Sabiote, Estela
1
Gilboa, Shaked
1
Henseler, Jörg
1
Huang, Stephen Chi-Tsun
1
Hung, Shiu-Wan
1
Kim, DongHee
1
Lee, Donhee
1
Lee, Kwang-Ho
1
Lee, Sang M.
1
Lee, Yee Ming
1
Li, Xiaodong
1
Mahr, Dominik
1
Martín-Santana, Josefa D.
1
Melián-Alzola, Lucía
1
Odekerken-Schröder, Gaby
1
Rohden, Simoni F.
1
Román, Sergio
1
Teng, Teng
1
Tomazelli, Joana Boesche
1
Tsai, Ching-Yi Daphne
1
Van Vaerenbergh, Yves
1
Van den Broeck, Anja
1
Vilnai-Yavetz, Iris
1
Wei, Chunhao
1
Wu, Shih-Hao
1
You, Yu-Xuan
1
Zhang, Shengliang
1
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Service business
Journal of retailing and consumer services
91
Journal of business research : JBR
73
International journal of hospitality management
54
The journal of services marketing
52
Industrial marketing management : the international journal for industrial and high-tech firms
39
The service industries journal
30
The journal of business & industrial marketing
27
Journal of service research : JSR
22
SpringerLink / Bücher
21
Asia Pacific journal of marketing and logistics
20
Journal of service research
20
International journal of electronic marketing and retailing : IJEMR
19
Journal of strategic marketing
19
International journal of contemporary hospitality management
17
Journal of hospitality marketing & management
17
Services marketing quarterly
17
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
16
Journal of business-to-business marketing
15
Journal of the Academy of Marketing Science
15
European journal of marketing : EJM
14
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
14
Journal of financial services marketing : JFSM
14
Journal of travel and tourism marketing
14
Cogent business & management
13
Journal of service management
13
Journal of service theory and practice
12
Marketing intelligence & planning
12
Psychology & marketing
12
The international journal of bank marketing : IJBM
12
International journal of retail & distribution management
11
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
11
Journal of service theory and practice : JSTP
11
Gabler Edition Wissenschaft
10
International journal of electronic customer relationship management : IJECRM
10
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
10
Journal of retailing
10
Managing service quality : MSQ ; an international journal
10
The TQM journal : the international review of organizational improvement
10
The international review of retail, distribution and consumer research
10
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ECONIS (ZBW)
14
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1
The cost (and the value) of customer attire : linking high- and low-end dress styles to service quality and prices offered by service employees
Vilnai-Yavetz, Iris
;
Gilboa, Shaked
- In:
Service business
8
(
2014
)
2
,
pp. 355-373
Persistent link: https://www.econbiz.de/10010351398
Saved in:
2
Customer compliance with employee fuzzy requests in service encounters : a self-determination theory perspective
Teng, Teng
;
Zhang, Shengliang
;
Li, Xiaodong
;
Chen, Yuan
- In:
Service business
14
(
2020
)
2
,
pp. 217-240
Persistent link: https://www.econbiz.de/10012304231
Saved in:
3
How to boost frontline employee service recovery performance : the role of cultural intelligence
Costers, Annelies
;
Van Vaerenbergh, Yves
;
Van den …
- In:
Service business
13
(
2019
)
3
,
pp. 581-602
Persistent link: https://www.econbiz.de/10012124374
Saved in:
4
A peer-to-peer (P2P) platform business model : the case of Airbnb
Lee, Kwang-Ho
;
Kim, DongHee
- In:
Service business
13
(
2019
)
4
,
pp. 647-669
Persistent link: https://www.econbiz.de/10012124394
Saved in:
5
Doing good for good : how does corporate social responsibility drive customer citizenship behavior? : the mediation of engagement, trust, and identification
Wu, Shih-Hao
;
Huang, Stephen Chi-Tsun
;
Tsai, Ching-Yi Daphne
- In:
Service business
17
(
2023
)
4
,
pp. 937-962
Persistent link: https://www.econbiz.de/10014504674
Saved in:
6
The effect of social proximity, attribution, and guilt on accepting dysfunctional customer behavior
Tomazelli, Joana Boesche
;
Rohden, Simoni F.
;
Espartel, …
- In:
Service business
18
(
2024
)
1
,
pp. 133-159
Persistent link: https://www.econbiz.de/10014504746
Saved in:
7
"Untact" : a new customer service strategy in the digital age
Lee, Sang M.
;
Lee, Donhee
- In:
Service business
14
(
2020
)
1
,
pp. 1-22
Persistent link: https://www.econbiz.de/10012172751
Saved in:
8
Service quality in blood donation : satisfaction, trust and loyalty
Melián-Alzola, Lucía
;
Martín-Santana, Josefa D.
- In:
Service business
14
(
2020
)
1
,
pp. 101-129
Persistent link: https://www.econbiz.de/10012172764
Saved in:
9
COVID-19 preventive measures and restaurant customers’ intention to dine out : the role of brand trust and perceived risk
Wei, Chunhao
;
Chen, Han
;
Lee, Yee Ming
- In:
Service business
16
(
2022
)
3
,
pp. 581-600
Persistent link: https://www.econbiz.de/10013459464
Saved in:
10
Customer comfort during service robot interactions
Becker, Marc
;
Mahr, Dominik
;
Odekerken-Schröder, Gaby
- In:
Service business
17
(
2023
)
1
,
pp. 137-165
Persistent link: https://www.econbiz.de/10014282882
Saved in:
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