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~isPartOf:"Service business"
~subject:"Dienstleistungssektor"
~subject:"Kundenservice"
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Dienstleistungssektor
Kundenservice
Beziehungsmarketing
80
Relationship marketing
80
Dienstleistungsqualität
43
Service quality
43
Customer satisfaction
42
Kundenzufriedenheit
42
Consumer behaviour
40
Konsumentenverhalten
40
Customer integration
13
Kundenintegration
13
Lieferantenmanagement
12
Supplier relationship management
12
Satisfaction
11
Beschwerdemanagement
10
Complaint management
10
Emotion
9
Betriebliche Wertschöpfung
8
Confidence
8
Customer participation
8
Customer service
8
Service industry
8
Social Web
8
Social web
8
Value creation
8
Vertrauen
8
Customer loyalty
7
Customer value
7
Kundenwert
7
Einzelhandel
6
Retail trade
6
Trust
6
Arbeitsverhalten
5
Brand image
5
Brand management
5
E-commerce
5
Electronic Commerce
5
Gesundheitswesen
5
Health care system
5
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Undetermined
15
Free
1
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Article
16
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Article in journal
16
Aufsatz in Zeitschrift
16
Language
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English
16
Author
All
Le Nguyen Hau
2
Pham Ngoc Thuy
2
Aa, Zanna van der
1
Ahn, Jinwoo
1
Baptista, Cristina Sales
1
Becker, Marc
1
Bloemer, Johanna M.
1
Chen, Yuan
1
Cheng, Lai-yu
1
Costers, Annelies
1
Ellinger, Alexander E.
1
Elmadağ Baş, Ayşe Banu
1
Fernández-Sabiote, Estela
1
Gilboa, Shaked
1
Henseler, Jörg
1
Jung, Jin Ho
1
Lee, Donhee
1
Lee, Sang M.
1
Li, Xiaodong
1
Luo, Ching-Ching
1
Mahr, Dominik
1
Mota, João
1
Odekerken-Schröder, Gaby
1
Przyczynski, Renato
1
Rho, Taeseok
1
Román, Sergio
1
Santos, Jose Novais
1
Shockley, Jeff
1
Tai, Yang-Fei
1
Teixeira, Rafael
1
Teng, Teng
1
Van Vaerenbergh, Yves
1
Van den Broeck, Anja
1
Vilnai-Yavetz, Iris
1
Wang, Chih-wei
1
Wang, Yi-Chieh
1
Yoo, Jay Jaewon
1
Zhang, Shengliang
1
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Service business
The journal of services marketing
59
Journal of business research : JBR
55
Journal of retailing and consumer services
46
International journal of hospitality management
35
Journal of service research : JSR
34
Journal of service research
25
The service industries journal
24
SpringerLink / Bücher
21
Industrial marketing management : the international journal for industrial and high-tech firms
19
Journal of service management
19
The journal of business & industrial marketing
19
Journal of the Academy of Marketing Science
17
Services marketing quarterly
15
Journal of service theory and practice
14
International journal of contemporary hospitality management
13
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
13
Journal of service theory and practice : JSTP
12
International journal of services and operations management
11
Managing service quality : MSQ ; an international journal
11
Gabler Edition Wissenschaft
10
Journal of hospitality marketing & management
10
Journal of marketing
10
European journal of marketing
8
Europäische Hochschulschriften / 5
8
International journal of business and economics
8
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
8
International journal of production economics
8
International journal of quality and service sciences
8
Journal of retailing
8
Psychology & marketing
8
Interaktionen im Dienstleistungsbereich
7
International journal of electronic customer relationship management : IJECRM
7
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
7
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
7
Journal of strategic marketing
7
Marketing intelligence & planning
7
European journal of marketing : EJM
6
Harvard-Business-Manager : das Wissen der Besten
6
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
6
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ECONIS (ZBW)
16
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16
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date (oldest first)
1
Impact of service personal values on service value and customer loyalty : a cross-service industry study
Le Nguyen Hau
;
Pham Ngoc Thuy
- In:
Service business
6
(
2012
)
2
,
pp. 137-155
Persistent link: https://www.econbiz.de/10009534903
Saved in:
2
Conceptual analysis and implementation of an integrated CRM system for service providers
Cheng, Lai-yu
;
Wang, Chih-wei
- In:
Service business
7
(
2013
)
2
,
pp. 307-328
Persistent link: https://www.econbiz.de/10009760429
Saved in:
3
The cost (and the value) of customer attire : linking high- and low-end dress styles to service quality and prices offered by service employees
Vilnai-Yavetz, Iris
;
Gilboa, Shaked
- In:
Service business
8
(
2014
)
2
,
pp. 355-373
Persistent link: https://www.econbiz.de/10010351398
Saved in:
4
Technology- or human-related service innovation? : enhancing customer satisfaction, delight, and loyalty in the hospitality industry
Tai, Yang-Fei
;
Wang, Yi-Chieh
;
Luo, Ching-Ching
- In:
Service business
15
(
2021
)
4
,
pp. 667-694
Persistent link: https://www.econbiz.de/10012794106
Saved in:
5
Customer compliance with employee fuzzy requests in service encounters : a self-determination theory perspective
Teng, Teng
;
Zhang, Shengliang
;
Li, Xiaodong
;
Chen, Yuan
- In:
Service business
14
(
2020
)
2
,
pp. 217-240
Persistent link: https://www.econbiz.de/10012304231
Saved in:
6
How to boost frontline employee service recovery performance : the role of cultural intelligence
Costers, Annelies
;
Van Vaerenbergh, Yves
;
Van den …
- In:
Service business
13
(
2019
)
3
,
pp. 581-602
Persistent link: https://www.econbiz.de/10012124374
Saved in:
7
"Untact" : a new customer service strategy in the digital age
Lee, Sang M.
;
Lee, Donhee
- In:
Service business
14
(
2020
)
1
,
pp. 1-22
Persistent link: https://www.econbiz.de/10012172751
Saved in:
8
Buyer-supplier interactions in business services : variety in relational interfaces
Baptista, Cristina Sales
;
Mota, João
;
Santos, Jose Novais
- In:
Service business
16
(
2022
)
3
,
pp. 621-643
Persistent link: https://www.econbiz.de/10013459474
Saved in:
9
Customer comfort during service robot interactions
Becker, Marc
;
Mahr, Dominik
;
Odekerken-Schröder, Gaby
- In:
Service business
17
(
2023
)
1
,
pp. 137-165
Persistent link: https://www.econbiz.de/10014282882
Saved in:
10
Influence of customer-firm relationships on customer participation in the service industry
Ahn, Jinwoo
;
Rho, Taeseok
- In:
Service business
10
(
2016
)
1
,
pp. 113-133
Persistent link: https://www.econbiz.de/10011722192
Saved in:
1
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