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The effects of perceived value on loyalty : the moderating effect of market orientation adoption
Polo Peña, Ana Isabel; Frías Jamilena, Dolores María; … - In: Service business 11 (2017) 1, pp. 93-116
Persistent link: https://www.econbiz.de/10011722452
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The moderating effect of culture on overall perceived value in the online purchasing process
Sabiote, Carmen M.; Frías, Dolores M.; Castañeda, J. … - In: Service business 7 (2013) 1, pp. 83-102
Persistent link: https://www.econbiz.de/10009728540
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The effect of consumer values on the brand position of green restaurants by means-end chain and laddering interviews
Jeng, Mei-Yuan; Yeh, Tsu-Ming - In: Service business 10 (2016) 1, pp. 223-238
Persistent link: https://www.econbiz.de/10011722235
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Creating a commercially compelling smart service encounter
Huang, Tseng-Lung - In: Service business 12 (2018) 2, pp. 357-377
Persistent link: https://www.econbiz.de/10011915069
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An exploratory study of the determinants of switching and loyalty in prepaid cell phone users : an application of concept mapping
Miranda-Gumucio, Luis; Gil-Pechuán, Ignacio; … - In: Service business 7 (2013) 4, pp. 603-622
Persistent link: https://www.econbiz.de/10010201134
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The cost (and the value) of customer attire : linking high- and low-end dress styles to service quality and prices offered by service employees
Vilnai-Yavetz, Iris; Gilboa, Shaked - In: Service business 8 (2014) 2, pp. 355-373
Persistent link: https://www.econbiz.de/10010351398
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A data mining approach for segmentation-based importance-performance analysis (SOM–BPNN–IPA) : a new framework for developing customer retention strategies
Hosseini, Seyed Yaghoub; Bideh, Alireza Ziaei - In: Service business 8 (2014) 2, pp. 295-312
Persistent link: https://www.econbiz.de/10010351415
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The customisation framework for roadmapping product-service integration
Geum, Youngjung; Lee, Sungjoo; Kang, Daekook; Park, Yongtae - In: Service business 5 (2011) 3, pp. 213-236
Persistent link: https://www.econbiz.de/10009535238
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The thirty-year evolution of customer-to-customer interaction research : a systematic literature review and research implications
Nguyen Bac Nguyen; Menezes, João Carlos Rosmaninho - In: Service business 15 (2021) 3, pp. 391-444
Persistent link: https://www.econbiz.de/10012620087
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Customer-based brand equity and customer engagement in experiential services : insights from an emerging economy
Cambra-Fierro, Jesús J.; Fuentes-Blasco, María; … - In: Service business 15 (2021) 3, pp. 467-491
Persistent link: https://www.econbiz.de/10012620100