//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Service business"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Competencies and service organ...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Dienstleistungsqualität
109
Service quality
107
Kundenzufriedenheit
65
Customer satisfaction
63
Dienstleistungssektor
61
Service industry
58
Beziehungsmarketing
49
Relationship marketing
46
Consumer behaviour
37
Konsumentenverhalten
37
Innovation
21
Beschwerdemanagement
18
Complaint management
18
Innovation management
14
Innovationsmanagement
14
Quality management
13
Qualitätsmanagement
13
Services
13
Lieferantenmanagement
12
Supplier relationship management
12
Customer integration
11
Firm performance
11
Kundenintegration
11
Taiwan
11
Unternehmenserfolg
11
Customer service
10
Dienstleistung
10
Kundenservice
10
Satisfaction
10
Betriebliche Wertschöpfung
9
Business services
9
Unternehmensdienstleistung
9
Value creation
9
Emotion
8
Hospital
8
Industrie
8
Krankenhaus
8
Manufacturing industries
8
South Korea
8
Südkorea
8
more ...
less ...
Online availability
All
Undetermined
152
Free
5
Type of publication
All
Article
157
Type of publication (narrower categories)
All
Article in journal
152
Aufsatz in Zeitschrift
152
Case study
1
Collection of articles of several authors
1
Fallstudie
1
Sammelwerk
1
Language
All
English
157
Author
All
Le Nguyen Hau
7
Pham Ngoc Thuy
6
Lee, Donhee
5
Lee, Sang M.
4
Jeng, Don Jyh-Fu
3
Trimi, Silvana
3
Boix, Rafael
2
Chang, Hsin Hsin
2
Cheng, Lai-yu
2
Cheng, Pei-chu
2
Chiang, Ai-Hsuan
2
Cho, Insu
2
Choi, Jeongil
2
Davoud Nikbin
2
Hervas-Oliver, Jose-Luis
2
Hong, Kwan Soo
2
Ishak Ismail
2
Kim, Kwang-jae
2
Kim, Min-su
2
Lee, Chia-chi
2
Lin, Tyrone T.
2
Malliga Marimuthu
2
Melero-Polo, Iguácel
2
Park, Heejun
2
Patrakosol, Buraj
2
To, W. M.
2
Wang, Chih-wei
2
Yagil, Dana
2
Aa, Zanna van der
1
Abualqumboz, Moheeb
1
Afudo-Peregrina, Angel F.
1
Ahn, Jinwoo
1
AlEssa, Hanan S.
1
Alan, Alev Kocak
1
Alba, Martin Federico
1
Alonso-Almeida, María Mar del
1
Anaya-Sánchez, Rafael
1
Andreu, Luisa
1
Asikainen, Anna-Leena
1
Bagur-Femenías, Llorenç
1
more ...
less ...
Published in...
All
Service business
Discussion paper series / IZA
897
NBER working paper series
616
Working paper / National Bureau of Economic Research, Inc.
559
The service industries journal
542
NBER Working Paper
528
International journal of hospitality management
459
IZA Discussion Paper
453
Journal of business research : JBR
360
Journal of retailing and consumer services
357
IZA Discussion Papers
287
The journal of services marketing
255
CESifo working papers
240
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
240
Working paper
229
Discussion paper / Centre for Economic Policy Research
222
SpringerLink / Bücher
207
Economics of education review
204
International journal of contemporary hospitality management
182
Auditing : a journal of practice & theory
181
World Bank E-Library Archive
171
Discussion paper
164
Services marketing quarterly
153
Labour economics : official journal of the European Association of Labour Economists
147
Journal of hospitality marketing & management
143
The TQM journal : the international review of organizational improvement
142
Policy research working paper : WPS
141
Journal of air transport management
138
International journal of productivity and quality management : IJPQM
137
Journal of service research : JSR
136
Cogent business & management
135
Journal of service management
134
Journal of Services Marketing
132
Tourism management : research, policies, practice
128
International journal of quality & reliability management
127
International journal of quality and service sciences
124
International journal of services and operations management
124
Journal of travel and tourism marketing
124
Applied economics
117
Discussion papers / CEPR
117
more ...
less ...
Source
All
ECONIS (ZBW)
152
OLC EcoSci
5
Showing
1
-
10
of
157
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Moderating effects of the fit between service tangibilization and organizational performance
Khang, Jeongwook
;
Yu, Yung-mok
;
Lee, Hong-hee
- In:
Service business
8
(
2014
)
2
,
pp. 239-266
Persistent link: https://www.econbiz.de/10010351449
Saved in:
2
Predicting delays in service operations
Schéele, Fabian von
;
Haftor, Darek M.
;
Pashkevich, Natallia
- In:
Service business
16
(
2022
)
2
,
pp. 211-226
Persistent link: https://www.econbiz.de/10013273610
Saved in:
3
The dual outcomes of frontliner’s autonomous motivation and deep acting in service co-creation : a dyadic approach
Nguyen Hong Phuoc
;
Le Nguyen Hau
;
Pham Ngoc Thuy
- In:
Service business
16
(
2022
)
1
,
pp. 159-186
Persistent link: https://www.econbiz.de/10013172571
Saved in:
4
Technology- or human-related service innovation? : enhancing customer satisfaction, delight, and loyalty in the hospitality industry
Tai, Yang-Fei
;
Wang, Yi-Chieh
;
Luo, Ching-Ching
- In:
Service business
15
(
2021
)
4
,
pp. 667-694
Persistent link: https://www.econbiz.de/10012794106
Saved in:
5
Does haste always make waste? : service quantity, service quality, and incentives in speed-intensive service firms
Song, Chanhoo
;
Jang, Sungha
;
Johnson, Jennifer Wiggins
; …
- In:
Service business
13
(
2019
)
2
,
pp. 289-304
Persistent link: https://www.econbiz.de/10012124322
Saved in:
6
Service production in high captivity service firms
Ergene, Erim
;
Skaggs, Bruce
;
Echeveste, Inigo
- In:
Service business
15
(
2021
)
1
,
pp. 19-43
Persistent link: https://www.econbiz.de/10012489176
Saved in:
7
A comparative analysis of contactless e-service encounters in online platforms
Lee, Sang M.
;
Hong, Soon Goo
;
Lee, Donhee
- In:
Service business
18
(
2024
)
1
,
pp. 1-26
Persistent link: https://www.econbiz.de/10014504707
Saved in:
8
B2B buyer operational capability for the effective delivery of technology-enabled services in a multi-facility context
Teixeira, Rafael
;
Przyczynski, Renato
;
Shockley, Jeff
- In:
Service business
16
(
2022
)
3
,
pp. 645-679
Persistent link: https://www.econbiz.de/10013459477
Saved in:
9
Can robots recover a service using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu
;
Remisch, David
;
Dorofeev, Nikita
- In:
Service business
17
(
2023
)
1
,
pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
Saved in:
10
The role of ethnicity in domestic intercultural service encounters
Hamid Rizal
;
Jeng, Don Jyh-Fu
;
Chang, Hsin Hsin
- In:
Service business
10
(
2016
)
2
,
pp. 263-282
Persistent link: https://www.econbiz.de/10011722294
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->