//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Service business"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Investigating the influence of...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Dienstleistungsqualität
109
Service quality
107
Kundenzufriedenheit
89
Customer satisfaction
85
Beziehungsmarketing
60
Relationship marketing
57
Consumer behaviour
49
Konsumentenverhalten
49
Beschwerdemanagement
19
Complaint management
19
Dienstleistungssektor
19
Service industry
18
Satisfaction
17
Lieferantenmanagement
13
Supplier relationship management
13
Quality management
12
Qualitätsmanagement
12
Customer service
11
Kundenservice
11
Customer integration
10
Kundenintegration
10
E-commerce
9
Einzelhandel
9
Electronic Commerce
9
Emotion
9
Hospital
9
Krankenhaus
9
Retail trade
9
Social Web
9
Social web
9
Gesundheitswesen
8
Health care system
8
Taiwan
8
Viral marketing
8
Virales Marketing
8
Customer loyalty
7
Justice
7
Online retailing
7
Online-Handel
7
South Korea
7
more ...
less ...
Online availability
All
Undetermined
133
Free
5
Type of publication
All
Article
138
Type of publication (narrower categories)
All
Article in journal
133
Aufsatz in Zeitschrift
133
Case study
1
Fallstudie
1
Language
All
English
138
Author
All
Le Nguyen Hau
7
Pham Ngoc Thuy
6
Lee, Donhee
5
Jeng, Don Jyh-Fu
3
Bigné Alcañiz, J. Enrique
2
Chang, Hsin Hsin
2
Cheng, Lai-yu
2
Cheng, Pei-chu
2
Chiang, Ai-Hsuan
2
Davoud Nikbin
2
Gil Saura, Irene
2
Hong, Kwan Soo
2
Ishak Ismail
2
Jeon, Aeeun
2
Jeon, Hyeon Mo
2
Kim, Kwang-jae
2
Kim, Min-su
2
Lee, Chia-chi
2
Lee, Sang M.
2
Lin, Tyrone T.
2
Liu, Shunzhong
2
Malliga Marimuthu
2
Martínez, Patricia
2
Melero-Polo, Iguácel
2
Pérez, Andrea
2
Ruiz Mafe, Carla
2
To, W. M.
2
Wang, Chih-wei
2
Yagil, Dana
2
Aa, Zanna van der
1
Abualqumboz, Moheeb
1
Afudo-Peregrina, Angel F.
1
Ahn, Jinwoo
1
Alan, Alev Kocak
1
Alonso-Almeida, María Mar del
1
Anaya-Sánchez, Rafael
1
Andreu, Luisa
1
Back, Ki-Joon
1
Bagur-Femenías, Llorenç
1
Balaji, M. S.
1
more ...
less ...
Published in...
All
Service business
International journal of hospitality management
590
Journal of retailing and consumer services
555
NBER working paper series
464
Journal of business research : JBR
449
Discussion paper series / IZA
443
Economics of education review
415
Working paper / National Bureau of Economic Research, Inc.
410
NBER Working Paper
374
The service industries journal
369
Journal of education for business
317
Journal of Services Marketing
282
The journal of services marketing
272
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
271
IZA Discussion Paper
263
Tourism management : research, policies, practice
247
Journal of travel and tourism marketing
218
International journal of contemporary hospitality management
216
Journal of hospitality marketing & management
206
The international journal of management education
198
Cogent business & management
181
Auditing : a journal of practice & theory
177
Services marketing quarterly
172
Journal of air transport management
161
Journal of career development
161
The TQM journal : the international review of organizational improvement
157
CESifo working papers
155
International Journal of Bank Marketing
150
International journal of productivity and quality management : IJPQM
144
International Journal of Contemporary Hospitality Management
141
Journal of service research : JSR
139
European Journal of Marketing
137
Journal of marketing education : JME
134
International journal of quality and service sciences
133
International journal of quality & reliability management
125
Journal of vocational behavior
125
Journal of marketing for higher education
124
Journal of service management
123
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
122
Journal of the Academy of Business Education : JABE
120
more ...
less ...
Source
All
ECONIS (ZBW)
133
OLC EcoSci
5
Showing
1
-
10
of
138
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Explore how Chinese consumers evaluate retail service quality and satisfaction
To, W. M.
;
Tam, Joyce F. Y.
;
Cheung, Millissa F. Y.
- In:
Service business
7
(
2013
)
1
,
pp. 121-142
Persistent link: https://www.econbiz.de/10009728537
Saved in:
2
Conceptualising consumers’ word-of-mouth behaviour intention : evidence from a university education services in Malaysia
Chang, Hsin Hsin
;
Jeng, Don Jyh-Fu
;
Mohamad Rizal Abdul …
- In:
Service business
7
(
2013
)
1
,
pp. 17-35
Persistent link: https://www.econbiz.de/10009728580
Saved in:
3
The impact of online customer satisfaction on the Yahoo auction in Taiwan
Wu, Chih-wen
;
Huarng, Kun-huang
;
Fiegantara, Surya
;
Wu, …
- In:
Service business
6
(
2012
)
4
,
pp. 473-487
Persistent link: https://www.econbiz.de/10009663620
Saved in:
4
The effects of emotional intelligence on service recovery and organizational loyalty : a case of flight attendants of South Korean airlines
Lee, Jung-hyun
;
Kim, Min-su
;
Jeon, Aeeun
- In:
Service business
7
(
2013
)
4
,
pp. 665-686
Persistent link: https://www.econbiz.de/10010201131
Saved in:
5
How do personality interactions affect service quality? : the perspective of processing efficiency theory
Teng, Ching-i
;
Liu, Tzu-wei
- In:
Service business
8
(
2014
)
2
,
pp. 375-397
Persistent link: https://www.econbiz.de/10010351397
Saved in:
6
The cost (and the value) of customer attire : linking high- and low-end dress styles to service quality and prices offered by service employees
Vilnai-Yavetz, Iris
;
Gilboa, Shaked
- In:
Service business
8
(
2014
)
2
,
pp. 355-373
Persistent link: https://www.econbiz.de/10010351398
Saved in:
7
Complaint, patience, and neglect : responses to a dissatisfying service experience
Ro, Heejung
- In:
Service business
8
(
2014
)
2
,
pp. 197-216
Persistent link: https://www.econbiz.de/10010351456
Saved in:
8
Interpretive structural modeling for E-electricity utility service
Satapathy, Suchismita
;
Patel, S. K.
;
Biswas, A.
; …
- In:
Service business
6
(
2012
)
3
,
pp. 349-367
Persistent link: https://www.econbiz.de/10009613980
Saved in:
9
The effect of the servicescape on customers’ behavioral intentions in an international airport service environment
Jeon, Sunran
;
Kim, Min-su
- In:
Service business
6
(
2012
)
3
,
pp. 279-295
Persistent link: https://www.econbiz.de/10009614004
Saved in:
10
Customers’ zone of tolerance for retail stores
Nadiri, Halil
- In:
Service business
5
(
2011
)
2
,
pp. 113-137
Persistent link: https://www.econbiz.de/10009535245
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->