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A hybrid multi-criteria decisi...
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Dienstleistungsqualität
109
Service quality
107
Kundenzufriedenheit
64
Customer satisfaction
63
Beziehungsmarketing
47
Relationship marketing
44
Consumer behaviour
40
Konsumentenverhalten
40
Hotellerie
26
Hotel industry
25
Beschwerdemanagement
18
Complaint management
18
Dienstleistungssektor
18
Service industry
17
Quality management
13
Qualitätsmanagement
13
Lieferantenmanagement
11
Online-Handel
11
Satisfaction
11
Supplier relationship management
11
Viral marketing
11
Virales Marketing
11
Customer service
10
Kundenservice
10
Customer integration
9
E-commerce
9
Electronic Commerce
9
Kundenintegration
9
Online retailing
9
Emotion
8
Hospital
8
Krankenhaus
8
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8
Betriebliche Wertschöpfung
7
Einzelhandel
7
Gesundheitswesen
7
Health care system
7
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7
Retail trade
7
Spanien
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Le Nguyen Hau
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Pham Ngoc Thuy
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Lee, Sang M.
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Gil Saura, Irene
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Moliner-Velázquez, Beatriz
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Cheng, Pei-chu
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Davoud Nikbin
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Forgas-Coll, Santiago
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Fuentes-Blasco, María
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Guercini, Simone
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Hong, Kwan Soo
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Ishak Ismail
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Jung, Hyo Sun
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Kim, Kwang-jae
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Kim, Min-su
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Lee, Chia-chi
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Lin, Tyrone T.
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Malliga Marimuthu
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Melero-Polo, Iguácel
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To, W. M.
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Yagil, Dana
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Yoon, Hye Hyun
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Aa, Zanna van der
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Service business
International journal of hospitality management
1,272
European journal of operational research : EJOR
643
International journal of contemporary hospitality management
467
Tourism management : research, policies, practice
410
Journal of business research : JBR
391
Journal of retailing and consumer services
389
International journal of production research
385
The service industries journal
367
Working paper / National Bureau of Economic Research, Inc.
345
Journal of hospitality marketing & management
307
NBER working paper series
302
NBER Working Paper
267
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
248
Journal of travel and tourism marketing
231
SpringerLink / Bücher
230
The journal of services marketing
222
Omega : the international journal of management science
221
International journal of production economics
215
Journal of air transport management
209
Computers & operations research : and their applications to problems of world concern ; an international journal
206
International journal of productivity and quality management : IJPQM
203
International journal of services and operations management
195
International Journal of Contemporary Hospitality Management
189
Tourism economics : the business and finance of tourism and recreation
187
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
185
Auditing : a journal of practice & theory
180
IZA Discussion Papers
169
Discussion paper series / IZA
163
International journal of quality & reliability management
162
Technological forecasting & social change : an international journal
156
Services marketing quarterly
153
International journal of business information systems : IJBIS
144
The TQM journal : the international review of organizational improvement
142
Tourism management perspectives : TMP
141
Journal of the Operational Research Society
139
Journal of Services Marketing
135
Socio-economic planning sciences : the international journal of public sector decision-making
130
Cogent business & management
128
International journal of quality and service sciences
117
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ECONIS (ZBW)
137
OLC EcoSci
5
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1
The
evaluation
factors of adopting SoLoMo services : the hybrid fuzzy MCDM approach
Yang, Heng-Li
;
Lin, Shiang-Lin
- In:
Service business
11
(
2017
)
3
,
pp. 601-629
Persistent link: https://www.econbiz.de/10011736234
Saved in:
2
Developing a quality prioritization procedure for IPTV service
Shin, Wan Seon
;
Lee, Ho-Kyoung
;
Kim, Kwang-jae
;
Chung, …
- In:
Service business
11
(
2017
)
2
,
pp. 427-449
Persistent link: https://www.econbiz.de/10011732394
Saved in:
3
A comparative analysis of contactless e-service encounters in online platforms
Lee, Sang M.
;
Hong, Soon Goo
;
Lee, Donhee
- In:
Service business
18
(
2024
)
1
,
pp. 1-26
Persistent link: https://www.econbiz.de/10014504707
Saved in:
4
A comparative analysis of electronic service quality in the online open market and social commerce : the case of Korean young adults
Choi, Sukbong
;
Kim, Jin Min
- In:
Service business
12
(
2018
)
2
,
pp. 403-433
Persistent link: https://www.econbiz.de/10011915085
Saved in:
5
Internal and external drivers for quality certification in the service industry : do they have different impacts on success?
Tari, Juan José
;
Heras-Saizarbitoria, Iñaki
;
Dick, Gavin
- In:
Service business
8
(
2014
)
2
,
pp. 337-354
Persistent link: https://www.econbiz.de/10010351403
Saved in:
6
Does technology make a difference? : evidence from Spanish hotels
Ruiz-Molina, Maria-Eugenia
;
Gil Saura, Irene
; …
- In:
Service business
5
(
2011
)
1
,
pp. 1-12
Persistent link: https://www.econbiz.de/10009535283
Saved in:
7
Understanding the perceived satisfaction and revisiting intentions of lodgers in a restricted service scenario : evidence from the hotel industry in quarantine
Wang, Kuo-Yan
;
Ma, Mu-Lan
;
Yu, Jing
- In:
Service business
15
(
2021
)
2
,
pp. 335-368
Persistent link: https://www.econbiz.de/10012582271
Saved in:
8
Predicting hospitality financial distress with ensemble models : the case of US hotels, restaurants, and amusement and recreation
Kim, Soo Young
- In:
Service business
12
(
2018
)
3
,
pp. 483-503
Persistent link: https://www.econbiz.de/10011915126
Saved in:
9
Aggregate consumer ratings and booking intention : the role of brand image
Casado-Díaz, Ana B.
;
Pérez-Naranjo, Leonor M.
; …
- In:
Service business
11
(
2017
)
3
,
pp. 543-562
Persistent link: https://www.econbiz.de/10011736215
Saved in:
10
The impact of online customer satisfaction on the Yahoo auction in Taiwan
Wu, Chih-wen
;
Huarng, Kun-huang
;
Fiegantara, Surya
;
Wu, …
- In:
Service business
6
(
2012
)
4
,
pp. 473-487
Persistent link: https://www.econbiz.de/10009663620
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