//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Service business"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Die Bedeutung von Dienstleistu...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Dienstleistungsqualität
109
Service quality
107
Kundenzufriedenheit
62
Customer satisfaction
61
Beziehungsmarketing
45
Relationship marketing
43
Consumer behaviour
36
Konsumentenverhalten
36
Beschwerdemanagement
18
Complaint management
18
Dienstleistungssektor
15
Service industry
15
Customer service
14
Kundenservice
14
Quality management
12
Qualitätsmanagement
12
Lieferantenmanagement
11
Supplier relationship management
11
Customer integration
10
Kundenintegration
10
Satisfaction
10
Emotion
8
Hospital
8
Krankenhaus
8
Einzelhandel
7
Gesundheitswesen
7
Health care system
7
Retail trade
7
Services
7
Viral marketing
7
Virales Marketing
7
Betriebliche Wertschöpfung
6
Customer loyalty
6
Dienstleistung
6
Justice
6
Service recovery
6
South Korea
6
Südkorea
6
Value creation
6
Business services
5
more ...
less ...
Online availability
All
Undetermined
110
Free
4
Type of publication
All
Article
114
Type of publication (narrower categories)
All
Article in journal
112
Aufsatz in Zeitschrift
112
Case study
1
Fallstudie
1
Language
All
English
114
Author
All
Le Nguyen Hau
6
Lee, Donhee
6
Pham Ngoc Thuy
5
Jeng, Don Jyh-Fu
3
Lee, Sang M.
3
Chang, Hsin Hsin
2
Cheng, Pei-chu
2
Chiang, Ai-Hsuan
2
Davoud Nikbin
2
Hong, Kwan Soo
2
Ishak Ismail
2
Jeon, Aeeun
2
Kim, Kwang-jae
2
Kim, Min-su
2
Lee, Chia-chi
2
Lin, Tyrone T.
2
Malliga Marimuthu
2
Melero-Polo, Iguácel
2
To, W. M.
2
Yagil, Dana
2
Aa, Zanna van der
1
Abualqumboz, Moheeb
1
Afudo-Peregrina, Angel F.
1
Alan, Alev Kocak
1
Alonso-Almeida, María Mar del
1
Anaya-Sánchez, Rafael
1
Andreu, Luisa
1
Bagur-Femenías, Llorenç
1
Bali, Zsofia
1
Becker, Marc
1
Belanche, Daniel
1
Benedettini, Ornella
1
Bigné Alcañiz, J. Enrique
1
Bikfalvi, A.
1
Biswas, A.
1
Bloemer, Johanna M.
1
Cambra-Fierro, Jesus
1
Cambra-Fierro, Jesús
1
Cambra-Fierro, Jesús J.
1
Casaló, Luis V.
1
more ...
less ...
Published in...
All
Service business
International journal of hospitality management
465
Journal of retailing and consumer services
375
The service industries journal
323
Journal of Services Marketing
316
Journal of business research : JBR
302
The journal of services marketing
274
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
227
SpringerLink / Bücher
208
NBER working paper series
180
Working paper / National Bureau of Economic Research, Inc.
180
International journal of contemporary hospitality management
176
Auditing : a journal of practice & theory
174
Services marketing quarterly
170
NBER Working Paper
160
Journal of hospitality marketing & management
149
Journal of air transport management
141
Journal of service research : JSR
137
Tourism management : research, policies, practice
134
The TQM journal : the international review of organizational improvement
133
Journal of travel and tourism marketing
130
International journal of quality and service sciences
129
International journal of quality & reliability management
121
Journal of service management
119
International journal of productivity and quality management : IJPQM
116
International journal of services and operations management
112
Cogent business & management
107
Health care management review : HCM review
106
International Journal of Bank Marketing
101
European Journal of Marketing
98
Total quality management & business excellence
97
Managing service quality : MSQ ; an international journal
96
Discussion paper series / IZA
95
The accounting review : a publication of the American Accounting Association
95
Quality management journal : QMJ
92
Economics of education review
83
Industrial marketing management : the international journal for industrial and high-tech firms
82
International journal of services, economics and management
81
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
81
Journal of the Academy of Marketing Science
81
more ...
less ...
Source
All
ECONIS (ZBW)
112
OLC EcoSci
2
Showing
1
-
10
of
114
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The effect of the servicescape on customers’ behavioral intentions in an international airport service environment
Jeon, Sunran
;
Kim, Min-su
- In:
Service business
6
(
2012
)
3
,
pp. 279-295
Persistent link: https://www.econbiz.de/10009614004
Saved in:
2
Customer-to-customer interactions on customer citizenship behavior
Jung, Jin Ho
;
Yoo, Jay Jaewon
- In:
Service business
11
(
2017
)
1
,
pp. 117-139
Persistent link: https://www.econbiz.de/10011722674
Saved in:
3
Impact of operational innovations on customer loyalty in the healthcare sector
Hong, Kwan Soo
;
Lee, Donhee
- In:
Service business
12
(
2018
)
3
,
pp. 575-600
Persistent link: https://www.econbiz.de/10011915159
Saved in:
4
The cost (and the value) of customer attire : linking high- and low-end dress styles to service quality and prices offered by service employees
Vilnai-Yavetz, Iris
;
Gilboa, Shaked
- In:
Service business
8
(
2014
)
2
,
pp. 355-373
Persistent link: https://www.econbiz.de/10010351398
Saved in:
5
Customer compliance with employee fuzzy requests in service encounters : a self-determination theory perspective
Teng, Teng
;
Zhang, Shengliang
;
Li, Xiaodong
;
Chen, Yuan
- In:
Service business
14
(
2020
)
2
,
pp. 217-240
Persistent link: https://www.econbiz.de/10012304231
Saved in:
6
How to boost frontline employee service recovery performance : the role of cultural intelligence
Costers, Annelies
;
Van Vaerenbergh, Yves
;
Van den …
- In:
Service business
13
(
2019
)
3
,
pp. 581-602
Persistent link: https://www.econbiz.de/10012124374
Saved in:
7
Customer comfort during service robot interactions
Becker, Marc
;
Mahr, Dominik
;
Odekerken-Schröder, Gaby
- In:
Service business
17
(
2023
)
1
,
pp. 137-165
Persistent link: https://www.econbiz.de/10014282882
Saved in:
8
Can robots recover a service using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu
;
Remisch, David
;
Dorofeev, Nikita
- In:
Service business
17
(
2023
)
1
,
pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
Saved in:
9
How online service recovery approaches bolster recovery performance? : a multi-level perspective
Li, Chia-Ying
;
Fang, Yu-Hui
- In:
Service business
10
(
2016
)
1
,
pp. 179-200
Persistent link: https://www.econbiz.de/10011722225
Saved in:
10
The multichannel customer’s service experience : building satisfaction and trust
Fernández-Sabiote, Estela
;
Román, Sergio
- In:
Service business
10
(
2016
)
2
,
pp. 423-445
Persistent link: https://www.econbiz.de/10011722327
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->