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Business Orientation of Indian...
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Customer satisfaction
85
Kundenzufriedenheit
85
Beziehungsmarketing
80
Relationship marketing
80
Dienstleistungsqualität
75
Service quality
75
Consumer behaviour
57
Konsumentenverhalten
57
Beschwerdemanagement
19
Complaint management
19
Satisfaction
17
Customer integration
15
Kundenintegration
15
Emotion
13
Lieferantenmanagement
13
Social Web
13
Social web
13
Supplier relationship management
13
Customer service
12
Dienstleistungssektor
12
Kundenservice
12
Service industry
12
Confidence
10
E-commerce
10
Einzelhandel
10
Electronic Commerce
10
Retail trade
10
Vertrauen
10
Betriebliche Wertschöpfung
8
Customer participation
8
Customer value
8
Kundenwert
8
Online retailing
8
Online-Handel
8
Value creation
8
Customer loyalty
7
Gesundheitswesen
7
Health care system
7
Justice
7
Trust
7
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6
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123
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Le Nguyen Hau
6
Lee, Donhee
4
Pham Ngoc Thuy
4
Chang, Hsin Hsin
3
Lee, Sang M.
3
Chiang, Ai-Hsuan
2
Hong, Soon Goo
2
Huang, Stephen Chi-Tsun
2
Hur, Won-Moo
2
Jeng, Don Jyh-Fu
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2
Kim, DongHee
2
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2
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2
Mai Thi My‑Quyen
2
Melero-Polo, Iguácel
2
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2
To, W. M.
2
Trimi, Silvana
2
Tsai, Ching-Yi Daphne
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Wu, Shih-Hao
2
Yagil, Dana
2
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1
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1
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1
Bigné Alcañiz, J. Enrique
1
Biswas, A.
1
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Service business
Journal of business research : JBR
844
Journal of retailing and consumer services
750
International journal of hospitality management
510
Industrial marketing management : the international journal for industrial and high-tech firms
461
The journal of services marketing
310
European Journal of Marketing
309
SpringerLink / Bücher
300
The service industries journal
300
Journal of Services Marketing
285
Tourism management : research, policies, practice
229
Journal of travel and tourism marketing
225
Journal of strategic marketing
220
The journal of business & industrial marketing
216
Journal of the Academy of Marketing Science
213
International journal of contemporary hospitality management
208
Journal of hospitality marketing & management
207
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
205
Journal of Business & Industrial Marketing
191
International Journal of Bank Marketing
185
Cogent business & management
165
International journal of electronic customer relationship management : IJECRM
162
Journal of service research : JSR
161
Journal of marketing
156
Asia Pacific journal of marketing and logistics
155
Services marketing quarterly
152
Psychology & marketing
151
Journal of retailing
139
Journal of service management
137
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
137
Marketing Intelligence & Planning
135
European journal of marketing : EJM
134
Marketing intelligence & planning
128
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
125
The international journal of bank marketing : IJBM
119
The journal of brand management : an international journal
117
The journal of product & brand management
117
Journal of marketing management : MM
114
Gabler Edition Wissenschaft
110
Journal of Consumer Marketing
107
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ECONIS (ZBW)
123
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1
The effects of perceived value on loyalty : the moderating effect of market orientation adoption
Polo Peña, Ana Isabel
;
Frías Jamilena, Dolores María
; …
- In:
Service business
11
(
2017
)
1
,
pp. 93-116
Persistent link: https://www.econbiz.de/10011722452
Saved in:
2
The impact of market orientation on patient loyalty : the mediation of relationship quality
Huang, Jin-An
;
Lai, Chi-Shiun
;
Hu, Jer-San
;
Weng, Rhay-Hung
- In:
Service business
8
(
2014
)
4
,
pp. 499-515
Persistent link: https://www.econbiz.de/10010469729
Saved in:
3
Analyzing relationship quality and its contribution to consumer relationship proneness
Olavarría Jaraba, Ana
;
Cambra Fierro, Jesús J.
; …
- In:
Service business
12
(
2018
)
4
,
pp. 641-661
Persistent link: https://www.econbiz.de/10011919757
Saved in:
4
Impact of service personal values on service value and customer loyalty : a cross-service industry study
Le Nguyen Hau
;
Pham Ngoc Thuy
- In:
Service business
6
(
2012
)
2
,
pp. 137-155
Persistent link: https://www.econbiz.de/10009534903
Saved in:
5
Conceptual analysis and implementation of an integrated CRM system for service providers
Cheng, Lai-yu
;
Wang, Chih-wei
- In:
Service business
7
(
2013
)
2
,
pp. 307-328
Persistent link: https://www.econbiz.de/10009760429
Saved in:
6
The effects of emotional intelligence on service recovery and organizational loyalty : a case of flight attendants of South Korean airlines
Lee, Jung-hyun
;
Kim, Min-su
;
Jeon, Aeeun
- In:
Service business
7
(
2013
)
4
,
pp. 665-686
Persistent link: https://www.econbiz.de/10010201131
Saved in:
7
The cost (and the value) of customer attire : linking high- and low-end dress styles to service quality and prices offered by service employees
Vilnai-Yavetz, Iris
;
Gilboa, Shaked
- In:
Service business
8
(
2014
)
2
,
pp. 355-373
Persistent link: https://www.econbiz.de/10010351398
Saved in:
8
A data mining approach for segmentation-based importance-performance analysis (SOM–BPNN–IPA) : a new framework for developing customer retention strategies
Hosseini, Seyed Yaghoub
;
Bideh, Alireza Ziaei
- In:
Service business
8
(
2014
)
2
,
pp. 295-312
Persistent link: https://www.econbiz.de/10010351415
Saved in:
9
Customer-based brand equity and customer engagement in experiential services : insights from an emerging economy
Cambra-Fierro, Jesús J.
;
Fuentes-Blasco, María
; …
- In:
Service business
15
(
2021
)
3
,
pp. 467-491
Persistent link: https://www.econbiz.de/10012620100
Saved in:
10
Technology- or human-related service innovation? : enhancing customer satisfaction, delight, and loyalty in the hospitality industry
Tai, Yang-Fei
;
Wang, Yi-Chieh
;
Luo, Ching-Ching
- In:
Service business
15
(
2021
)
4
,
pp. 667-694
Persistent link: https://www.econbiz.de/10012794106
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