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~isPartOf:"Services marketing quarterly"
~subject:"Kundenservice"
~subject:"Retail trade"
~subject:"Theorie"
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Kundenservice
Retail trade
Theorie
Beziehungsmarketing
92
Relationship marketing
92
Dienstleistungsqualität
50
Service quality
50
Consumer behaviour
49
Konsumentenverhalten
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Services marketing quarterly
Journal of retailing and consumer services
206
Journal of business research : JBR
81
Gabler Edition Wissenschaft
75
SpringerLink / Bücher
67
The journal of services marketing
57
Journal of retailing
52
The international review of retail, distribution and consumer research
44
European journal of operational research : EJOR
40
Springer eBook Collection / Business and Economics
39
Europäische Hochschulschriften / 5
34
International journal of retail & distribution management
34
International journal of hospitality management
31
International journal of retail and distribution management
30
The service industries journal
23
Journal of the Academy of Marketing Science
22
Neue betriebswirtschaftliche Forschung : Nbf
22
Journal of service research : JSR
19
Gabler-Edition Wissenschaft
18
International journal of production economics
18
Journal of marketing
18
Journal of business economics : JBE
17
Journal of service research
17
Schriftenreihe Schwerpunkt Marketing / Arbeitspapier
17
Berichte aus der Betriebswirtschaft
16
Handelsforschung
16
Kundenbeziehungen im Dienstleistungsbereich
16
Industrial marketing management : the international journal for industrial and high-tech firms
15
International journal of production research
15
Journal of strategic marketing
15
Management science : journal of the Institute for Operations Research and the Management Sciences
15
Marketing : ZFP ; journal of research and management
15
Marketing intelligence & planning
15
Basler Schriften zum Marketing
14
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
14
Jahrbuch der Absatz- und Verbrauchsforschung
14
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
14
Cogent business & management
13
DUV / Wirtschaftswissenschaft
13
Die Betriebswirtschaft : DBW
13
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ECONIS (ZBW)
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1
Compensatory solution : can it save a company from a service failure?
Tran, Trang P.
;
Roswinanto, Widyarso
;
Yunus, Erlinda Nusron
- In:
Services marketing quarterly
37
(
2016
)
2
,
pp. 80-97
Persistent link: https://www.econbiz.de/10011486830
Saved in:
2
Managing customer switching behavior in the banking industry
Thaichon, Park
;
Quach, Sara
;
Bavalur, Amulya Sai
;
Nair, …
- In:
Services marketing quarterly
38
(
2017
)
3
,
pp. 142-154
Persistent link: https://www.econbiz.de/10011756714
Saved in:
3
Retail services survival in an economic crisis context
Vega Vázquez, Manuela
;
Ángeles Oviedo-García, Maria …
- In:
Services marketing quarterly
35
(
2014
)
4
,
pp. 354-371
Persistent link: https://www.econbiz.de/10010465659
Saved in:
4
Toward an improved understanding of online customer service delivery to millennials
Hodge, Sharon K.
;
Honeycutt, Earl D.
;
Shipley, Danica
- In:
Services marketing quarterly
40
(
2019
)
1
,
pp. 33-47
Persistent link: https://www.econbiz.de/10012179154
Saved in:
5
Examining the role of customer self-efficacy in service encounters
Tam, Jackie L. M.
- In:
Services marketing quarterly
40
(
2019
)
4
,
pp. 269-284
Persistent link: https://www.econbiz.de/10012179186
Saved in:
6
Service recovery, justice perception, and forgiveness : the "other customers" perspectives
Shin, Hyunju
;
Casidy, Riza
;
Mattila, Anna S.
- In:
Services marketing quarterly
39
(
2018
)
1
,
pp. 1-21
Persistent link: https://www.econbiz.de/10011804112
Saved in:
7
Scoring more after service failures : why do customers overclaim?
Khantimirov, Denis
- In:
Services marketing quarterly
39
(
2018
)
2
,
pp. 124-139
Persistent link: https://www.econbiz.de/10011859504
Saved in:
8
Receiving, recording, and responding to customer complaints : the effects of formalizing customer complaint handling policies in retail firms
Shooshtari, Nader H.
;
Stan, Simona
;
Clouse, Shawn F.
- In:
Services marketing quarterly
39
(
2018
)
3
,
pp. 225-239
Persistent link: https://www.econbiz.de/10011940195
Saved in:
9
Antecedents of repurchase intention : propositions towards using marketing strategy to mitigate the attrition of online students
Kenney, Matthew G.
;
Khanfar, Nile M.
- In:
Services marketing quarterly
30
(
2009
)
3
,
pp. 270-286
Persistent link: https://www.econbiz.de/10003865582
Saved in:
10
Early gift card redemption could help stores grow business faster
Miranda, Mario J.
;
Kónya, László
- In:
Services marketing quarterly
31
(
2010
)
3
,
pp. 320-333
Persistent link: https://www.econbiz.de/10008648761
Saved in:
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