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~isPartOf:"Services marketing quarterly"
~subject:"Markenführung"
~subject:"USA"
~subject:"service quality"
~type_genre:"Article in journal"
~type_genre:"Fallstudie"
~type_genre:"Statistik"
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Markenführung
USA
service quality
Customer satisfaction
99
Kundenzufriedenheit
99
Dienstleistungsqualität
92
Service quality
92
Consumer behaviour
64
Konsumentenverhalten
64
Beziehungsmarketing
48
Relationship marketing
48
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28
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28
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20
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20
satisfaction
15
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14
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customer satisfaction
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10
Arbeitszufriedenheit
9
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9
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loyalty
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42
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Gamliel, Eyal
2
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Services marketing quarterly
Journal of business research : JBR
68
Journal of international money and finance
64
Applied economics
63
International journal of hospitality management
58
Journal of retailing and consumer services
56
The journal of brand management : an international journal
51
The American economic review
46
The service industries journal
42
Economics letters
41
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
Applied financial economics
38
The review of economics and statistics
38
Journal of hospitality marketing & management
33
The economic journal : the journal of the Royal Economic Society
33
The journal of economic history
33
The journal of product & brand management
31
The journal of services marketing
31
The journal of finance : the journal of the American Finance Association
30
International journal of services and operations management
29
Journal of money, credit and banking : JMCB
29
Journal of macroeconomics
28
Psychology & marketing
28
Economic modelling
27
Industrial marketing management : the international journal for industrial and high-tech firms
27
Empirical economics : a journal of the Institute for Advanced Studies, Vienna, Austria
26
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
26
European economic review : EER
24
The journal of futures markets
24
Economic inquiry : journal of the Western Economic Association International
23
Journal of banking & finance
23
Research policy : policy, management and economic studies of science, technology and innovation
23
International journal of productivity and quality management : IJPQM
22
The journal of real estate finance and economics
22
Cogent business & management
21
International review of economics & finance : IREF
21
The journal of economic perspectives : EP ; a journal of the American Economic Association
21
Total quality management & business excellence
21
European journal of marketing : EJM
20
Global finance journal
20
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ECONIS (ZBW)
42
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1
Compensatory solution : can it save a company from a service failure?
Tran, Trang P.
;
Roswinanto, Widyarso
;
Yunus, Erlinda Nusron
- In:
Services marketing quarterly
37
(
2016
)
2
,
pp. 80-97
Persistent link: https://www.econbiz.de/10011486830
Saved in:
2
Take it back : the impact of dynamic consumer goals in return and exchange interactions
Droms, Courtney M.
- In:
Services marketing quarterly
34
(
2013
)
1
,
pp. 67-85
Persistent link: https://www.econbiz.de/10009726519
Saved in:
3
Satisfaction and customer loyalty link : the moderating role of service locus of control
Leisen Pollack, Birgit
- In:
Services marketing quarterly
34
(
2013
)
1
,
pp. 18-33
Persistent link: https://www.econbiz.de/10009726522
Saved in:
4
The influence of service brand perceptions and ideals on consumption intentions
Sciulli, Lisa M.
;
Bebko, Charlene
- In:
Services marketing quarterly
42
(
2021
)
1/2
,
pp. 38-56
Persistent link: https://www.econbiz.de/10012607282
Saved in:
5
Toward an improved understanding of online customer service delivery to millennials
Hodge, Sharon K.
;
Honeycutt, Earl D.
;
Shipley, Danica
- In:
Services marketing quarterly
40
(
2019
)
1
,
pp. 33-47
Persistent link: https://www.econbiz.de/10012179154
Saved in:
6
The impact of social presence on technology based self-service use : the role of familiarity
Kinard, Brian R.
;
Capella, Michael L.
;
Kinard, Jerry L.
- In:
Services marketing quarterly
30
(
2009
)
3
,
pp. 303-314
Persistent link: https://www.econbiz.de/10003865584
Saved in:
7
Consumer attitude toward outsourcing of technical support services : an exploratory study
Koku, Paul Sergius
- In:
Services marketing quarterly
30
(
2009
)
4
,
pp. 315-332
Persistent link: https://www.econbiz.de/10003900698
Saved in:
8
Consumer perceptions of service innovativeness and personal control
Zolfagharian, Mohammad Ali
;
Paswan, Audhesh
- In:
Services marketing quarterly
31
(
2010
)
1
,
pp. 89-105
Persistent link: https://www.econbiz.de/10003953055
Saved in:
9
Is participation in green service programs good business for retailers? : an exploratory study of used oil recycling
Tootelian, Dennis H.
;
Gallagher, Glenn
- In:
Services marketing quarterly
30
(
2009
)
2
,
pp. 85-103
Persistent link: https://www.econbiz.de/10003846790
Saved in:
10
The impact of intercultural communication competence on service quality and customer satisfaction
Ihtiyar, Ali
;
Ahmad, Fauziah Sh.
- In:
Services marketing quarterly
36
(
2015
)
2
,
pp. 136-152
Persistent link: https://www.econbiz.de/10011289998
Saved in:
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