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Service orientation in delivery : perspectives from employees, customers, and managers
Frimpong, Kwabena - In: Services marketing quarterly 35 (2014) 1, pp. 54-67
Persistent link: https://www.econbiz.de/10010346092
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Take it back : the impact of dynamic consumer goals in return and exchange interactions
Droms, Courtney M. - In: Services marketing quarterly 34 (2013) 1, pp. 67-85
Persistent link: https://www.econbiz.de/10009726519
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Compensatory solution : can it save a company from a service failure?
Tran, Trang P.; Roswinanto, Widyarso; Yunus, Erlinda Nusron - In: Services marketing quarterly 37 (2016) 2, pp. 80-97
Persistent link: https://www.econbiz.de/10011486830
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Are moderators of the customer satisfaction-repurchase intention relationship contingent on the service category? : an exploratory investigation
Leisen Pollack, Birgit - In: Services marketing quarterly 36 (2015) 4, pp. 335-351
Persistent link: https://www.econbiz.de/10011398042
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Service productivity, satisfaction, and the impact on service firm performance
Rew, Dongjun; Siguaw, Judy A.; Sheng, Xiaojing - In: Services marketing quarterly 41 (2020) 4, pp. 344-357
Persistent link: https://www.econbiz.de/10012607279
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Satisfaction and customer loyalty link : the moderating role of service locus of control
Leisen Pollack, Birgit - In: Services marketing quarterly 34 (2013) 1, pp. 18-33
Persistent link: https://www.econbiz.de/10009726522
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The influence of service brand perceptions and ideals on consumption intentions
Sciulli, Lisa M.; Bebko, Charlene - In: Services marketing quarterly 42 (2021) 1/2, pp. 38-56
Persistent link: https://www.econbiz.de/10012607282
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What are these strange things called emotions? : an analysis of service interactions in the funeral industry : issues, implications, and future research directions
Korai, Bernard; Ouellet, Claudine; Cloutier, Jacinthe - In: Services marketing quarterly 43 (2022) 2, pp. 183-205
Persistent link: https://www.econbiz.de/10013178032
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The "I love o hate them" relationships with cell phone service providers : the role of customer inertia and anger
Carter, Leanne; Gray, David; D'Alessandro, Steven; … - In: Services marketing quarterly 37 (2016) 4, pp. 225-240
Persistent link: https://www.econbiz.de/10011628463
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Hospital servicescape design for inpatient wellbeing
Hamed, Sara; El-Bassiouny, Noha; Ternès, Anabel - In: Services marketing quarterly 40 (2019) 1, pp. 1-32
Persistent link: https://www.econbiz.de/10012179153