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Compensatory solution : can it save a company from a service failure?
Tran, Trang P.; Roswinanto, Widyarso; Yunus, Erlinda Nusron - In: Services marketing quarterly 37 (2016) 2, pp. 80-97
Persistent link: https://www.econbiz.de/10011486830
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Take it back : the impact of dynamic consumer goals in return and exchange interactions
Droms, Courtney M. - In: Services marketing quarterly 34 (2013) 1, pp. 67-85
Persistent link: https://www.econbiz.de/10009726519
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Satisfaction and customer loyalty link : the moderating role of service locus of control
Leisen Pollack, Birgit - In: Services marketing quarterly 34 (2013) 1, pp. 18-33
Persistent link: https://www.econbiz.de/10009726522
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Toward an improved understanding of online customer service delivery to millennials
Hodge, Sharon K.; Honeycutt, Earl D.; Shipley, Danica - In: Services marketing quarterly 40 (2019) 1, pp. 33-47
Persistent link: https://www.econbiz.de/10012179154
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The impact of social presence on technology based self-service use : the role of familiarity
Kinard, Brian R.; Capella, Michael L.; Kinard, Jerry L. - In: Services marketing quarterly 30 (2009) 3, pp. 303-314
Persistent link: https://www.econbiz.de/10003865584
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Consumer attitude toward outsourcing of technical support services : an exploratory study
Koku, Paul Sergius - In: Services marketing quarterly 30 (2009) 4, pp. 315-332
Persistent link: https://www.econbiz.de/10003900698
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Consumer perceptions of service innovativeness and personal control
Zolfagharian, Mohammad Ali; Paswan, Audhesh - In: Services marketing quarterly 31 (2010) 1, pp. 89-105
Persistent link: https://www.econbiz.de/10003953055
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Is participation in green service programs good business for retailers? : an exploratory study of used oil recycling
Tootelian, Dennis H.; Gallagher, Glenn - In: Services marketing quarterly 30 (2009) 2, pp. 85-103
Persistent link: https://www.econbiz.de/10003846790
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The impact of intercultural communication competence on service quality and customer satisfaction
Ihtiyar, Ali; Ahmad, Fauziah Sh. - In: Services marketing quarterly 36 (2015) 2, pp. 136-152
Persistent link: https://www.econbiz.de/10011289998
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The effect of private brands on leveraging service quality and satisfaction
Herstein, Ram; Gilboa, Shaked; Gamliel, Eyal - In: Services marketing quarterly 35 (2014) 3, pp. 222-235
Persistent link: https://www.econbiz.de/10010401580