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Beziehungsmarketing
92
Relationship marketing
92
Dienstleistungsqualität
50
Service quality
50
Consumer behaviour
49
Konsumentenverhalten
49
Customer satisfaction
42
Kundenzufriedenheit
42
USA
12
United States
12
loyalty
11
Lieferantenmanagement
10
Supplier relationship management
10
satisfaction
10
Beschwerdemanagement
9
Complaint management
9
Customer integration
9
Customer service
9
Kundenintegration
9
Kundenservice
9
customer satisfaction
9
Confidence
8
Dienstleistungsmarketing
8
Services marketing
8
Vertrauen
8
customer loyalty
8
Brand management
7
Dienstleistungssektor
7
Einzelhandel
7
Markenführung
7
Retail trade
7
Service industry
7
relationship marketing
7
Brand image
6
Markenimage
6
Betriebliche Wertschöpfung
5
Dienstleistung
5
Services
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Telecommunications industry
5
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92
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Greene, Henry
3
Leisen Pollack, Birgit
3
Prentice, Catherine
3
Rho, Taeseok
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Thaichon, Park
3
Torres, Ivonne M.
3
Zúñiga, Miguel Ángel
3
Choi, Beom Joon
2
Gulas, Charles S.
2
Madadi, Rozbeh
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Mattila, Anna S.
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Shin, Hyunju
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Suh, Munshik
2
Tran, Trang P.
2
Adjei, Mavis T.
1
Aga, Mehmet
1
Aggarwal, Praveen
1
Ahn, Jinwoo
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Amaad, Hafiz
1
Arrivabene, Lorena Silva
1
Ashill, Nicholas J.
1
Babakus, Emin
1
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Services marketing quarterly
Journal of business research : JBR
652
Journal of retailing and consumer services
583
Industrial marketing management : the international journal for industrial and high-tech firms
406
SpringerLink / Bücher
342
International journal of hospitality management
280
The journal of services marketing
225
The journal of business & industrial marketing
192
The service industries journal
186
Journal of strategic marketing
169
Journal of the Academy of Marketing Science
166
International journal of electronic customer relationship management : IJECRM
140
Journal of marketing
124
International journal of contemporary hospitality management
120
Journal of travel and tourism marketing
118
Journal of service research : JSR
117
Journal of hospitality marketing & management
115
Gabler Edition Wissenschaft
111
The journal of product & brand management
111
Psychology & marketing
108
Tourism management : research, policies, practice
108
Asia Pacific journal of marketing and logistics
107
The journal of brand management : an international journal
107
Journal of service management
106
Journal of retailing
104
Cogent business & management
102
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
102
European journal of marketing : EJM
98
Marketing intelligence & planning
98
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
The international journal of bank marketing : IJBM
85
Journal of marketing management : MM
83
Service business
80
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
Springer eBook Collection / Business and Economics
78
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
76
The international review of retail, distribution and consumer research
73
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
72
Journal of financial services marketing : JFSM
70
Business horizons
69
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ECONIS (ZBW)
92
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1
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92
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1
Customer loyalty in the ADSL services market in Spain : background and moderating effects
Miranda, F. Javier
;
Rubio, Sergio
;
Chamorro, Antonio
- In:
Services marketing quarterly
35
(
2014
)
1
,
pp. 19-36
Persistent link: https://www.econbiz.de/10010346098
Saved in:
2
Linking relational benefits and customer loyalty : the mediating role of customer intimacy
Shukla, Mahendra Kumar
;
Pattnaik, Pinaki Nandan
- In:
Services marketing quarterly
41
(
2020
)
4
,
pp. 322-343
Persistent link: https://www.econbiz.de/10012607277
Saved in:
3
The effects of membership and demographics on consumer satisfaction and loyalty in service organizations
Daughtrey, Clayton L.
;
Vowles, Nicole S.
;
Black, Gregory S.
- In:
Services marketing quarterly
34
(
2013
)
4
,
pp. 292-308
Persistent link: https://www.econbiz.de/10010208604
Saved in:
4
Applying transactional NPS for customer journey insight : case experiences and lessons learned
Følstad, Asbjørn
;
Kvale, Knut
- In:
Services marketing quarterly
39
(
2018
)
3
,
pp. 208-224
Persistent link: https://www.econbiz.de/10011940194
Saved in:
5
Antecedents of customers' desired value change in a business-to-business context : theoretical model and empirical assessment
Lapierre, Jozée
;
Tran-Khanh, Alexandre
;
Skelling, Jimmy
- In:
Services marketing quarterly
29
(
2007/08
)
3
,
pp. 114-148
Persistent link: https://www.econbiz.de/10003756467
Saved in:
6
Antecedents of repurchase intention : propositions towards using marketing strategy to mitigate the attrition of online students
Kenney, Matthew G.
;
Khanfar, Nile M.
- In:
Services marketing quarterly
30
(
2009
)
3
,
pp. 270-286
Persistent link: https://www.econbiz.de/10003865582
Saved in:
7
The impact of service fairness perceptions on relationship quality
Clark, Melissa N.
;
Adjei, Mavis T.
;
Yancey, Donna N.
- In:
Services marketing quarterly
30
(
2009
)
3
,
pp. 287-302
Persistent link: https://www.econbiz.de/10003865583
Saved in:
8
The impact of exchange lineage on customers' responses to service debacles and subsequent recovery
Priluck, Randi
;
Wisenblit, Joseph
- In:
Services marketing quarterly
30
(
2009
)
4
,
pp. 365-376
Persistent link: https://www.econbiz.de/10003900817
Saved in:
9
Service worker burnout and turnover intentions : roles of person-job fit, servant leadership, and customer orientation
Babakus, Emin
;
Yavas, Ugur
;
Ashill, Nicholas J.
- In:
Services marketing quarterly
32
(
2011
)
1
,
pp. 17-31
Persistent link: https://www.econbiz.de/10008902032
Saved in:
10
Strategic leveraging total quality and CRM initiatives : case study of service-orientated firms
Smith, Alan D.
- In:
Services marketing quarterly
32
(
2011
)
1
,
pp. 1-16
Persistent link: https://www.econbiz.de/10008902033
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