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Customer loyalty in the ADSL services market in Spain : background and moderating effects
Miranda, F. Javier; Rubio, Sergio; Chamorro, Antonio - In: Services marketing quarterly 35 (2014) 1, pp. 19-36
Persistent link: https://www.econbiz.de/10010346098
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Linking relational benefits and customer loyalty : the mediating role of customer intimacy
Shukla, Mahendra Kumar; Pattnaik, Pinaki Nandan - In: Services marketing quarterly 41 (2020) 4, pp. 322-343
Persistent link: https://www.econbiz.de/10012607277
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The effects of membership and demographics on consumer satisfaction and loyalty in service organizations
Daughtrey, Clayton L.; Vowles, Nicole S.; Black, Gregory S. - In: Services marketing quarterly 34 (2013) 4, pp. 292-308
Persistent link: https://www.econbiz.de/10010208604
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Applying transactional NPS for customer journey insight : case experiences and lessons learned
Følstad, Asbjørn; Kvale, Knut - In: Services marketing quarterly 39 (2018) 3, pp. 208-224
Persistent link: https://www.econbiz.de/10011940194
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Antecedents of customers' desired value change in a business-to-business context : theoretical model and empirical assessment
Lapierre, Jozée; Tran-Khanh, Alexandre; Skelling, Jimmy - In: Services marketing quarterly 29 (2007/08) 3, pp. 114-148
Persistent link: https://www.econbiz.de/10003756467
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Antecedents of repurchase intention : propositions towards using marketing strategy to mitigate the attrition of online students
Kenney, Matthew G.; Khanfar, Nile M. - In: Services marketing quarterly 30 (2009) 3, pp. 270-286
Persistent link: https://www.econbiz.de/10003865582
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The impact of service fairness perceptions on relationship quality
Clark, Melissa N.; Adjei, Mavis T.; Yancey, Donna N. - In: Services marketing quarterly 30 (2009) 3, pp. 287-302
Persistent link: https://www.econbiz.de/10003865583
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The impact of exchange lineage on customers' responses to service debacles and subsequent recovery
Priluck, Randi; Wisenblit, Joseph - In: Services marketing quarterly 30 (2009) 4, pp. 365-376
Persistent link: https://www.econbiz.de/10003900817
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Service worker burnout and turnover intentions : roles of person-job fit, servant leadership, and customer orientation
Babakus, Emin; Yavas, Ugur; Ashill, Nicholas J. - In: Services marketing quarterly 32 (2011) 1, pp. 17-31
Persistent link: https://www.econbiz.de/10008902032
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Strategic leveraging total quality and CRM initiatives : case study of service-orientated firms
Smith, Alan D. - In: Services marketing quarterly 32 (2011) 1, pp. 1-16
Persistent link: https://www.econbiz.de/10008902033