Narrow search
Showing 1 - 10 of 144
Cover Image
Role of facilitators in the medical tourism industry : a study of medical tourism facilitators in an emerging market
Rydback, Michelle - In: Services marketing quarterly 43 (2022) 2, pp. 129-145
Persistent link: https://www.econbiz.de/10013178029
Cover Image
A note on service switching : evidence from cloud storage services
Goode, Sigi - In: Services marketing quarterly 36 (2015) 2, pp. 153-172
Persistent link: https://www.econbiz.de/10011289995
Cover Image
The impact of intercultural communication competence on service quality and customer satisfaction
Ihtiyar, Ali; Ahmad, Fauziah Sh. - In: Services marketing quarterly 36 (2015) 2, pp. 136-152
Persistent link: https://www.econbiz.de/10011289998
Cover Image
The impact of customer education on customer loyalty through service quality
Suh, Munshik; Greene, Henry; Israilov, Baiastan; Rho, … - In: Services marketing quarterly 36 (2015) 3, pp. 261-280
Persistent link: https://www.econbiz.de/10011339263
Cover Image
The relationship between emotional labor strategies, service provider hostility, and service quality
Medler-Liraz, Hana; Seger-Guttmann, Tali - In: Services marketing quarterly 36 (2015) 3, pp. 210-225
Persistent link: https://www.econbiz.de/10011339266
Cover Image
Service quality and customers' complaining behavior : a study of the Indian banking sector
Choudhury, Koushiki - In: Services marketing quarterly 35 (2014) 2, pp. 123-137
Persistent link: https://www.econbiz.de/10010363988
Cover Image
A quest for service quality in higher education : empirical evidence from Sri Lanka
Ushantha, R. A. Chanaka; Kumara, P. A. P. Samantha - In: Services marketing quarterly 37 (2016) 2, pp. 98-108
Persistent link: https://www.econbiz.de/10011486832
Cover Image
Differences in advertising strategies of service marketers : a content analysis
Utkarsh; Maurya, Harshit; Medhavi, Sanjay - In: Services marketing quarterly 37 (2016) 2, pp. 109-124
Persistent link: https://www.econbiz.de/10011486834
Cover Image
Brand orientation and service quality in online and offline environments : empirical examination in higher education
Casidy, Riza - In: Services marketing quarterly 35 (2014) 3, pp. 236-254
Persistent link: https://www.econbiz.de/10010401578
Cover Image
The effect of private brands on leveraging service quality and satisfaction
Herstein, Ram; Gilboa, Shaked; Gamliel, Eyal - In: Services marketing quarterly 35 (2014) 3, pp. 222-235
Persistent link: https://www.econbiz.de/10010401580