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Dienstleistungsqualität
140
Service quality
140
Customer satisfaction
76
Kundenzufriedenheit
76
Consumer behaviour
65
Konsumentenverhalten
65
Beziehungsmarketing
52
Relationship marketing
52
service quality
21
Dienstleistungssektor
18
Service industry
18
Dienstleistungsmarketing
14
Services marketing
14
Brand management
12
Customer service
12
Kundenservice
12
Markenführung
12
Beschwerdemanagement
11
Complaint management
11
Dienstleistung
10
Services
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customer satisfaction
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satisfaction
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Gesundheitsversorgung
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Health care
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Higher education institution
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Hochschule
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India
9
Indien
9
USA
8
United States
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loyalty
8
Arbeitszufriedenheit
7
Brand image
7
Customer integration
7
Job satisfaction
7
Kundenintegration
7
Markenimage
7
Perception
7
Wahrnehmung
7
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Article
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Fallstudie
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English
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Gilboa, Shaked
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Shankar, Amit
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Casidy, Riza
2
Clark, Melissa N.
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Datta, Biplab
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Gamliel, Eyal
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Herstein, Ram
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Jebarajakirthy, Charles
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Kotzé, Theuns
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Lobo, Antonio
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Mangleburg, Tamara
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Mattila, Anna S.
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Medler-Liraz, Hana
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Mostert, Pierre
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Pinar, Musa
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Prentice, Catherine
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Quach, Sara
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Rho, Taeseok
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Savas-Hall, Selen
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Seger-Guttmann, Tali
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Sheng, Xiaojing
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Shin, Hyunju
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Snell, Lan
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Suh, Munshik
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Utkarsh
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Ali, Alisha
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Ambrose, Scott C.
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Published in...
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Services marketing quarterly
Tourism management : research, policies, practice
677
International journal of hospitality management
539
NBER working paper series
492
Working paper / National Bureau of Economic Research, Inc.
471
Journal of business research : JBR
464
NBER Working Paper
428
Tourism management perspectives : TMP
382
Discussion paper series / IZA
375
Journal of retailing and consumer services
365
Tourism economics : the business and finance of tourism and recreation
360
The service industries journal
350
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
318
International journal of contemporary hospitality management
301
Journal of travel and tourism marketing
297
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
231
Tourism analysis : an interdisciplinary tourism & hospitality journal
225
SpringerLink / Bücher
224
The journal of services marketing
213
Technological forecasting & social change : an international journal
201
Working paper
197
IZA Discussion Paper
195
Journal of hospitality marketing & management
191
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
181
Tourism planning & development
181
Discussion paper / Centre for Economic Policy Research
179
Industrial marketing management : the international journal for industrial and high-tech firms
177
Auditing : a journal of practice & theory
174
Journal of air transport management
162
IZA Discussion Papers
160
CESifo working papers
149
Management science : journal of the Institute for Operations Research and the Management Sciences
144
Cogent business & management
139
The TQM journal : the international review of organizational improvement
134
Journal of Services Marketing
130
Service business
128
International journal of quality & reliability management
120
Journal of economic behavior & organization : JEBO
118
International journal of productivity and quality management : IJPQM
115
European research studies
114
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ECONIS (ZBW)
144
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144
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1
Role of facilitators in the medical tourism industry : a study of medical tourism facilitators in an emerging market
Rydback, Michelle
- In:
Services marketing quarterly
43
(
2022
)
2
,
pp. 129-145
Persistent link: https://www.econbiz.de/10013178029
Saved in:
2
A note on service switching : evidence from cloud storage services
Goode, Sigi
- In:
Services marketing quarterly
36
(
2015
)
2
,
pp. 153-172
Persistent link: https://www.econbiz.de/10011289995
Saved in:
3
The impact of intercultural communication competence on service quality and customer satisfaction
Ihtiyar, Ali
;
Ahmad, Fauziah Sh.
- In:
Services marketing quarterly
36
(
2015
)
2
,
pp. 136-152
Persistent link: https://www.econbiz.de/10011289998
Saved in:
4
The impact of customer education on customer loyalty through service quality
Suh, Munshik
;
Greene, Henry
;
Israilov, Baiastan
;
Rho, …
- In:
Services marketing quarterly
36
(
2015
)
3
,
pp. 261-280
Persistent link: https://www.econbiz.de/10011339263
Saved in:
5
The relationship between emotional labor strategies, service provider hostility, and service quality
Medler-Liraz, Hana
;
Seger-Guttmann, Tali
- In:
Services marketing quarterly
36
(
2015
)
3
,
pp. 210-225
Persistent link: https://www.econbiz.de/10011339266
Saved in:
6
Service quality and customers' complaining behavior : a study of the Indian banking sector
Choudhury, Koushiki
- In:
Services marketing quarterly
35
(
2014
)
2
,
pp. 123-137
Persistent link: https://www.econbiz.de/10010363988
Saved in:
7
A quest for service quality in higher education : empirical evidence from Sri Lanka
Ushantha, R. A. Chanaka
;
Kumara, P. A. P. Samantha
- In:
Services marketing quarterly
37
(
2016
)
2
,
pp. 98-108
Persistent link: https://www.econbiz.de/10011486832
Saved in:
8
Differences in advertising strategies of service marketers : a content analysis
Utkarsh
;
Maurya, Harshit
;
Medhavi, Sanjay
- In:
Services marketing quarterly
37
(
2016
)
2
,
pp. 109-124
Persistent link: https://www.econbiz.de/10011486834
Saved in:
9
Brand orientation and service quality in online and offline environments : empirical examination in higher education
Casidy, Riza
- In:
Services marketing quarterly
35
(
2014
)
3
,
pp. 236-254
Persistent link: https://www.econbiz.de/10010401578
Saved in:
10
The effect of private brands on leveraging service quality and satisfaction
Herstein, Ram
;
Gilboa, Shaked
;
Gamliel, Eyal
- In:
Services marketing quarterly
35
(
2014
)
3
,
pp. 222-235
Persistent link: https://www.econbiz.de/10010401580
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