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Dienstleistungsqualität
140
Service quality
140
Customer satisfaction
80
Kundenzufriedenheit
80
Consumer behaviour
66
Konsumentenverhalten
66
Beziehungsmarketing
53
Relationship marketing
53
service quality
21
Dienstleistungssektor
18
Service industry
18
Dienstleistungsmarketing
14
Services marketing
14
Brand management
12
Customer service
12
Kundenservice
12
Markenführung
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Beschwerdemanagement
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satisfaction
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India
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customer satisfaction
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loyalty
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7
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7
Einzelhandel
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7
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7
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7
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Gilboa, Shaked
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Services marketing quarterly
Zi you zhong guo zhi gong ye
758
Journal of retailing and consumer services
721
Journal of business research : JBR
564
International journal of hospitality management
511
The service industries journal
412
NBER working paper series
332
SpringerLink / Bücher
317
Working paper / National Bureau of Economic Research, Inc.
314
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
289
NBER Working Paper
279
Tourism management : research, policies, practice
254
The journal of services marketing
237
Electronic commerce research
228
International journal of contemporary hospitality management
211
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
201
Economic review : issued bi-monthly
197
Management science : journal of the Institute for Operations Research and the Management Sciences
197
Journal of air transport management
189
Journal of travel and tourism marketing
189
Applied economics
188
Technological forecasting & social change : an international journal
187
Journal of hospitality marketing & management
185
Industrial marketing management : the international journal for industrial and high-tech firms
183
Auditing : a journal of practice & theory
176
International journal of production economics
171
European journal of operational research : EJOR
169
Cogent business & management
164
Information systems and e-business management : ISeB
162
Review of Pacific Basin financial markets and policies
162
Journal of internet commerce
160
International journal of business information systems : IJBIS
158
International journal of electronic marketing and retailing : IJEMR
147
Service business
147
Information systems research : ISR
144
Asia Pacific journal of marketing and logistics
139
International journal of production research
137
The TQM journal : the international review of organizational improvement
134
Springer eBook Collection
133
Journal of electronic commerce research : JECR
129
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ECONIS (ZBW)
148
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148
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1
Psychological contract breach and customer satisfaction : a study of online shopping
Chang, Hua
;
Zhang, Lingling
- In:
Services marketing quarterly
40
(
2019
)
2
,
pp. 172-188
Persistent link: https://www.econbiz.de/10012179170
Saved in:
2
Consumer gratifications for gamified e-services
Cicchirillo, Vincent
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 105-127
Persistent link: https://www.econbiz.de/10014513541
Saved in:
3
The differential impact of e-service quality's dimensions on trust and loyalty of retail bank customers in an emerging market
Shaikh, Ateeque
;
Banerjee, Shubhomoy
;
Singh, Baljeet
- In:
Services marketing quarterly
44
(
2023
)
2/3
,
pp. 121-141
Persistent link: https://www.econbiz.de/10014320365
Saved in:
4
Serving students : understanding students' interactions with people and processes using online tools
Small, Felicity
;
Dowell, David
;
Crawford, Heather
- In:
Services marketing quarterly
37
(
2016
)
4
,
pp. 209-224
Persistent link: https://www.econbiz.de/10011628454
Saved in:
5
Value creation through service cues : the case of the restaurant industry in
Taiwan
Cheng, Julian Ming Sung
;
Lin, Julia Ying-chao
;
Wang, …
- In:
Services marketing quarterly
31
(
2010
)
2
,
pp. 133-150
Persistent link: https://www.econbiz.de/10003960078
Saved in:
6
Life insurance service providers’ attributes and relationship quality
Yen, Chang-hua
;
Liu, Li-ling
;
Tsa, Frank C.
;
Lai, Chun-min
- In:
Services marketing quarterly
33
(
2012
)
1
,
pp. 16-33
Persistent link: https://www.econbiz.de/10009508522
Saved in:
7
Creating positive word-of-mouth promotion through service recovery strategies
Wang, Edward Shih-tse
;
Chang, Shu-yu
- In:
Services marketing quarterly
34
(
2013
)
2
,
pp. 103-114
Persistent link: https://www.econbiz.de/10009745747
Saved in:
8
Retail services survival in an economic crisis context
Vega Vázquez, Manuela
;
Ángeles Oviedo-García, Maria …
- In:
Services marketing quarterly
35
(
2014
)
4
,
pp. 354-371
Persistent link: https://www.econbiz.de/10010465659
Saved in:
9
Blending information technology in Indian travel and tourism sector
Khare, Arpita
;
Khare, Anshuman
- In:
Services marketing quarterly
32
(
2011
)
4
,
pp. 302-317
Persistent link: https://www.econbiz.de/10009388092
Saved in:
10
Information communication technology and the marketing of airline services in Malaysia : a survey of market participants in the airline industry
Oyewole, Philemon
;
Sankaran, Muthulakshmi
;
Choudhury, Pravat
- In:
Services marketing quarterly
29
(
2007/08
)
4
,
pp. 85-103
Persistent link: https://www.econbiz.de/10003762375
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