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Attitudinal and behavioral loyalty amongst casino players in Macau
Prentice, Catherine - In: Services marketing quarterly 34 (2013) 4, pp. 309-321
Persistent link: https://www.econbiz.de/10010208598
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Customer empowerment to co-create service designs and delivery : scale development and validation
Prentice, Catherine; Han, Xiao-Yun; Li, Yao-Qi - In: Services marketing quarterly 37 (2016) 1, pp. 36-51
Persistent link: https://www.econbiz.de/10011452140
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Emotional intelligence in a hierarchical relationship : evidence for frontline service personnel
Prentice, Catherine; King, Brian - In: Services marketing quarterly 33 (2012) 1, pp. 34-48
Persistent link: https://www.econbiz.de/10009508521
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Casino service quality, tiered customer segments, and casino player retention
Prentice, Catherine; King, Brian; Ohtsuka, Keis - In: Services marketing quarterly 33 (2012) 4, pp. 277-291
Persistent link: https://www.econbiz.de/10009671256
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Casino Service Quality, Tiered Customer Segments, and Casino Player Retention
Prentice, Catherine; King, Brian E. M.; Ohtsuka, Keis - In: Services marketing quarterly 33 (2012) 4, pp. 277-292
Persistent link: https://www.econbiz.de/10010025194
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Emotional Intelligence in a Hierarchical Relationship: Evidence for Frontline Service Personnel
Prentice, Catherine; King, Brian E. M. - In: Services marketing quarterly 33 (2012) 1, pp. 34-49
Persistent link: https://www.econbiz.de/10009818050
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Attitudinal and Behavioral Loyalty Amongst Casino Players in Macau
Prentice, Catherine - In: Services marketing quarterly 34 (2013) 4, pp. 309-321
Persistent link: https://www.econbiz.de/10010177734