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Trust building via negotiation...
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Customer satisfaction
99
Kundenzufriedenheit
99
Dienstleistungsqualität
76
Service quality
76
Consumer behaviour
62
Konsumentenverhalten
62
Beziehungsmarketing
44
Relationship marketing
44
satisfaction
15
customer satisfaction
14
USA
13
United States
13
service quality
13
Confidence
12
Vertrauen
12
Customer service
11
Kundenservice
11
Brand management
10
Markenführung
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Dienstleistungssektor
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Emotion
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9
Arbeitszufriedenheit
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Beschwerdemanagement
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Complaint management
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8
loyalty
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7
Services
7
Viral marketing
7
Virales Marketing
7
customer loyalty
7
Airline
6
Fluggesellschaft
6
trust
6
Dienstleistungsmarketing
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Article
105
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English
105
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Leisen Pollack, Birgit
3
Choi, Beom Joon
2
Gamliel, Eyal
2
Gilboa, Shaked
2
Herstein, Ram
2
Lobo, Antonio
2
Quach, Sara
2
Shankar, Amit
2
Sheng, Xiaojing
2
Shin, Hyunju
2
Thaichon, Park
2
Aggarwal, Praveen
1
Aguirre-Rodriguez, Alexandra
1
Ahmad, Fauziah Sh.
1
Ali, Alisha
1
Amaad, Hafiz
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Amin, Muslim
1
Arrivabene, Lorena Silva
1
Balachandran, Indra
1
Banerjee, Shubhomoy
1
Basu, Amiya K.
1
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Bebko, Charlene
1
Beetles, Andrea
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Bergera, Ron
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Bilgihan, Anil
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Boon Liat Cheng
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1
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1
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Services marketing quarterly
Journal of business research : JBR
541
Journal of retailing and consumer services
532
International journal of hospitality management
414
Journal of economic behavior & organization : JEBO
288
Games and economic behavior
276
Discussion paper series / IZA
227
SpringerLink / Bücher
227
IZA Discussion Papers
219
NBER working paper series
219
CESifo working papers
217
Working paper / National Bureau of Economic Research, Inc.
215
The journal of services marketing
208
The service industries journal
207
Discussion paper / Centre for Economic Policy Research
199
Tourism management : research, policies, practice
199
Industrial marketing management : the international journal for industrial and high-tech firms
196
Economics letters
190
Journal of travel and tourism marketing
189
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
182
NBER Working Paper
178
Group decision and negotiation
175
Journal of hospitality marketing & management
174
Journal of economic theory
172
International journal of contemporary hospitality management
170
Working paper
167
CESifo Working Paper
154
Journal of business ethics : JOBE
149
Cogent business & management
148
MPRA Paper
139
Journal of economic psychology : research in economic psychology and behavioral economics
137
Management science : journal of the Institute for Operations Research and the Management Sciences
134
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
124
IZA Discussion Paper
114
Asia Pacific journal of marketing and logistics
112
Europäische Hochschulschriften / 5
109
Psychology & marketing
109
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
104
Journal of air transport management
99
Service business
99
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ECONIS (ZBW)
105
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105
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1
Establishing loyalty from consumers' CSR perception toward the restaurants offering nutritional information
Rehman, Mohsin Abdur
;
Park-Poaps, Haesun
;
Lodhi, Rab Nawaz
- In:
Services marketing quarterly
43
(
2022
)
2
,
pp. 206-225
Persistent link: https://www.econbiz.de/10013178034
Saved in:
2
The "I love o hate them" relationships with cell phone service providers : the role of customer inertia and anger
Carter, Leanne
;
Gray, David
;
D'Alessandro, Steven
; …
- In:
Services marketing quarterly
37
(
2016
)
4
,
pp. 225-240
Persistent link: https://www.econbiz.de/10011628463
Saved in:
3
Customer loyalty in the ADSL services market in Spain : background and moderating effects
Miranda, F. Javier
;
Rubio, Sergio
;
Chamorro, Antonio
- In:
Services marketing quarterly
35
(
2014
)
1
,
pp. 19-36
Persistent link: https://www.econbiz.de/10010346098
Saved in:
4
The differential impact of e-service quality's dimensions on
trust
and loyalty of retail bank customers in an emerging market
Shaikh, Ateeque
;
Banerjee, Shubhomoy
;
Singh, Baljeet
- In:
Services marketing quarterly
44
(
2023
)
2/3
,
pp. 121-141
Persistent link: https://www.econbiz.de/10014320365
Saved in:
5
Antecedents of patient
trust
in health-care insurers
Gabay, Gillie
;
Moore, Dahlia
- In:
Services marketing quarterly
36
(
2015
)
1
,
pp. 77-93
Persistent link: https://www.econbiz.de/10010520733
Saved in:
6
The carryover effect of customer satisfaction on service quality focused on moderating effect of customer
trust
and cooperative orientation
Jeon, Hoseong
;
Choi, Beom Joon
- In:
Services marketing quarterly
38
(
2017
)
4
,
pp. 239-252
Persistent link: https://www.econbiz.de/10011798688
Saved in:
7
The critical role of perceived risk and
trust
in determining customer satisfaction with automated banking channels
Cockrill, Antje
;
Goode, Mark M. H.
;
Beetles, Andrea
- In:
Services marketing quarterly
30
(
2009
)
2
,
pp. 174-193
Persistent link: https://www.econbiz.de/10003846810
Saved in:
8
Factors influencing information-sharing behaviors in social networking sites
Sukhu, Anupama
;
Zhang, Tingting Christina
;
Bilgihan, Anil
- In:
Services marketing quarterly
36
(
2015
)
4
,
pp. 317-334
Persistent link: https://www.econbiz.de/10011398038
Saved in:
9
The moderating role of age in customer loyalty formation process
Thaichon, Paramaporn
;
Lobo, Antonio
;
Quach, Sara
- In:
Services marketing quarterly
37
(
2016
)
1
,
pp. 52-70
Persistent link: https://www.econbiz.de/10011452149
Saved in:
10
Managing customer switching behavior in the banking industry
Thaichon, Park
;
Quach, Sara
;
Bavalur, Amulya Sai
;
Nair, …
- In:
Services marketing quarterly
38
(
2017
)
3
,
pp. 142-154
Persistent link: https://www.econbiz.de/10011756714
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