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Dienstleistungsqualität
140
Service quality
140
Customer satisfaction
76
Kundenzufriedenheit
76
Consumer behaviour
64
Konsumentenverhalten
64
Beziehungsmarketing
51
Relationship marketing
51
service quality
21
Dienstleistungssektor
18
Service industry
18
Dienstleistungsmarketing
14
Services marketing
14
Brand management
12
Customer service
12
Kundenservice
12
Markenführung
12
Beschwerdemanagement
11
Complaint management
11
Dienstleistung
10
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10
customer satisfaction
10
satisfaction
10
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9
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9
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9
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India
9
Indien
9
USA
9
United States
9
loyalty
8
Arbeitszufriedenheit
7
Brand image
7
Customer integration
7
Job satisfaction
7
Kundenintegration
7
Markenimage
7
Perception
7
Quality management
7
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Services marketing quarterly
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
658
International journal of productivity and quality management : IJPQM
506
The TQM journal : the international review of organizational improvement
487
International journal of quality & reliability management
456
International journal of hospitality management
414
International journal of production research
379
Journal of retailing and consumer services
333
The service industries journal
310
Total quality management & business excellence
299
Journal of business research : JBR
275
NBER working paper series
242
Working paper / National Bureau of Economic Research, Inc.
242
International journal of production economics
237
Quality management journal : QMJ
223
NBER Working Paper
212
The journal of services marketing
210
International journal of six sigma and competitive advantage : IJSSCA
186
Auditing : a journal of practice & theory
177
International journal of contemporary hospitality management
168
International journal of quality and service sciences
163
International journal of services and operations management
161
Serie de documentos de trabajo
161
SpringerLink / Bücher
148
Economía : revista del Departamento de Economía, Pontificia Universidad Católica del Perú
146
Discussion paper series / IZA
141
Journal of air transport management
140
Journal of hospitality marketing & management
139
Health care management review : HCM review
137
Tourism management : research, policies, practice
128
European journal of operational research : EJOR
127
Cogent business & management
126
Journal of travel and tourism marketing
122
Documento de trabajo / Pontifícia Universidad Católica del Perú, Departamento de Economía
117
Service business
117
Apuntes / Centro de Investigación de la Universidad del Pacífico : revista de ciencias sociales
104
Journal of service research : JSR
104
The accounting review : a publication of the American Accounting Association
99
Management science : journal of the Institute for Operations Research and the Management Sciences
97
Journal of service management
95
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ECONIS (ZBW)
141
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1
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141
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1
Taking stock and moving forward : a case for organizational theories in service quality research
Vashishth, Abhishek
;
Prasad, Manu
;
Shenoy, Padmavathi
; …
- In:
Services marketing quarterly
42
(
2021
)
3/4
,
pp. 208-233
Persistent link: https://www.econbiz.de/10012650012
Saved in:
2
The carryover effect of customer satisfaction on service quality focused on moderating effect of customer trust and cooperative orientation
Jeon, Hoseong
;
Choi, Beom Joon
- In:
Services marketing quarterly
38
(
2017
)
4
,
pp. 239-252
Persistent link: https://www.econbiz.de/10011798688
Saved in:
3
Applying dramaturgy theory in computer maintenance services
Chen, Yi-Mu
;
Wang, Ming-Yue
- In:
Services marketing quarterly
39
(
2018
)
1
,
pp. 35-48
Persistent link: https://www.econbiz.de/10011804126
Saved in:
4
Critical success factors of TQM in service organizations : a proposed model
Talib, Faisal
;
Rahman, Zillur
- In:
Services marketing quarterly
31
(
2010
)
3
,
pp. 363-380
Persistent link: https://www.econbiz.de/10008648755
Saved in:
5
Service quality expectations in the fitness center context : a validation of the expectations component of the SERVQUAL scale in Greece
Peitzika, Eirini
;
Chatzi, Sofia
;
Kissa, Dimitra
- In:
Services marketing quarterly
41
(
2020
)
2
,
pp. 89-104
Persistent link: https://www.econbiz.de/10012256931
Saved in:
6
The best of times : 30 years of us airline service quality
Rhoades, Dawna L.
;
Waguespack, Blaise
;
Ambrose, Scott C.
- In:
Services marketing quarterly
42
(
2021
)
3/4
,
pp. 180-193
Persistent link: https://www.econbiz.de/10012650008
Saved in:
7
A quest for service quality in higher education : empirical evidence from Sri Lanka
Ushantha, R. A. Chanaka
;
Kumara, P. A. P. Samantha
- In:
Services marketing quarterly
37
(
2016
)
2
,
pp. 98-108
Persistent link: https://www.econbiz.de/10011486832
Saved in:
8
Differences in advertising strategies of service marketers : a content analysis
Utkarsh
;
Maurya, Harshit
;
Medhavi, Sanjay
- In:
Services marketing quarterly
37
(
2016
)
2
,
pp. 109-124
Persistent link: https://www.econbiz.de/10011486834
Saved in:
9
Does high service quality reduce risk or create idiosyncratic returns?
Chen, Chien-Chung
- In:
Services marketing quarterly
38
(
2017
)
3
,
pp. 155-169
Persistent link: https://www.econbiz.de/10011756717
Saved in:
10
The impact of customer education on customer loyalty through service quality
Suh, Munshik
;
Greene, Henry
;
Israilov, Baiastan
;
Rho, …
- In:
Services marketing quarterly
36
(
2015
)
3
,
pp. 261-280
Persistent link: https://www.econbiz.de/10011339263
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