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Servicescape navigation : a customer typology based on the wayfinding ability of Italian hospital visitors
Bonfanti, Angelo; Vigolo, Vania; Douglas, Jackie; … - In: The TQM journal : the international review of … 29 (2017) 4, pp. 546-563
Persistent link: https://www.econbiz.de/10011762869
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A service quality map based on Kano's theory of attractive quality
Erto, Pasquale; Vanacore, Amalia; Staiano, Michele - In: The TQM journal : the international review of … 23 (2011) 2, pp. 196-215
Persistent link: https://www.econbiz.de/10008938674
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Applying the ISO 90001 process approach and service blueprint to hospital management systems
Chen, Hsiang Ru; Cheng, Bor-wen - In: The TQM journal : the international review of … 24 (2012) 5, pp. 418-432
Persistent link: https://www.econbiz.de/10009620515
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Interrelationships among quality enablers, service quality, patients' satisfaction and loyalty in hospitals
Sadeh, Ehsan - In: The TQM journal : the international review of … 29 (2017) 1, pp. 101-117
Persistent link: https://www.econbiz.de/10011648850
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Industrial Design Structure : a straightforward organizational integration of DFSS and QFD in a new industry and market reality
Frizziero, Leonardo; Leon-Cardenas, Christian; Galiè, … - In: The TQM journal : the international review of … 35 (2023) 8, pp. 2413-2435
Persistent link: https://www.econbiz.de/10014457816
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Service quality gaps analysis based on Fuzzy linguistic SERVQUAL with a case study in hospital out-patient services
Hu, Hsiu-yuan; Lee, Yu-cheng; Yen, Tieh-min - In: The TQM journal : the international review of … 22 (2010) 5, pp. 499-515
Persistent link: https://www.econbiz.de/10008662634
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A five-senses perspective to quality in hospitals
Ugolini, Marta Maria; Rossato, Chiara; Baccarani, Claudio - In: The TQM journal : the international review of … 26 (2014) 3, pp. 284-299
Persistent link: https://www.econbiz.de/10010341264
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Using an adapted approach to the Kano model to identify patient needs from various patient roles
Gustavsson, Susanne; Gremyr, Ida; Sarenmalm, Elisabeth Kenne - In: The TQM journal : the international review of … 28 (2016) 1, pp. 151-162
Persistent link: https://www.econbiz.de/10011534398
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Changing from a product to a process perspective for service improvements in a manufacturing company
Cronemyr, Peter; Witell, Lars - In: The TQM journal : the international review of … 22 (2010) 1, pp. 26-40
Persistent link: https://www.econbiz.de/10003943604
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Application of fuzzy QFD for enabling agility in a manufacturing organization : a case study
Vinodh, Sekar; Chintha, Suresh Kumar - In: The TQM journal : the international review of … 23 (2011) 3, pp. 343-357
Persistent link: https://www.econbiz.de/10009154092