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~isPartOf:"The TQM journal : the international review of organizational improvement"
~subject:"Kundenzufriedenheit"
~subject:"Manufacturing industries"
~subject:"Schätzung"
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The impact of quality manageme...
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Kundenzufriedenheit
Manufacturing industries
Schätzung
Quality management
420
Qualitätsmanagement
418
Dienstleistungsqualität
72
Service quality
72
Total quality management
55
Lean Management
50
Lean management
50
Industrie
47
Standardisierung
46
Standardization
46
Product quality
41
Produktqualität
40
Firm performance
38
Unternehmenserfolg
38
Erfolgsfaktor
37
Health care
37
Success factor
37
Customer satisfaction
36
Gesundheitsversorgung
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Krankenhaus
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Gesundheitswesen
32
Health care system
32
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32
Lean production
32
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30
Business process management
29
Prozessmanagement
29
Organisatorischer Wandel
26
Organizational change
26
Performance measurement
26
Performance-Messung
26
Employee suggestion system
22
Environmental management
22
Umweltmanagement
22
Vorschlagswesen
22
Continuous improvement
21
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Antony, Jiju
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Gremyr, Ida
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Devadasan, S. R.
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Sreenivasa, C. G.
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Valmohammadi, Changiz
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Verma, Pratima
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Yen, Tieh-Min
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1
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1
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1
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The TQM journal : the international review of organizational improvement
International journal of hospitality management
183
International journal of productivity and quality management : IJPQM
133
Discussion paper series / IZA
101
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
99
International journal of contemporary hospitality management
71
International journal of quality & reliability management
69
Working paper / National Bureau of Economic Research, Inc.
66
NBER working paper series
61
Journal of hospitality marketing & management
60
International journal of production research
54
NBER Working Paper
54
Total quality management & business excellence
50
Tourism management : research, policies, practice
50
IZA Discussion Papers
43
IZA Discussion Paper
41
Journal of travel and tourism marketing
41
Applied economics
39
International journal of production economics
36
International journal of six sigma and competitive advantage : IJSSCA
33
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
32
International journal of services and operations management
30
Quality management journal : QMJ
29
Working paper
27
Discussion paper / Centre for Economic Policy Research
25
Journal of retailing and consumer services
24
Discussion paper
23
The service industries journal
23
CESifo working papers
21
International journal of process management and benchmarking : IJPMB
20
International journal of quality and service sciences
20
International journal of services and operations management : IJSOM
20
Health marketing quarterly
19
Cogent business & management
18
Discussion papers / CEPR
18
Health care management review : HCM review
18
International journal of services, economics and management
18
The American economic review
18
Journal of business research : JBR
17
The journal of services marketing
16
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ECONIS (ZBW)
82
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1
Servicescape navigation : a customer typology based on the wayfinding ability of Italian
hospital
visitors
Bonfanti, Angelo
;
Vigolo, Vania
;
Douglas, Jackie
; …
- In:
The TQM journal : the international review of …
29
(
2017
)
4
,
pp. 546-563
Persistent link: https://www.econbiz.de/10011762869
Saved in:
2
A service
quality
map based on Kano's theory of attractive
quality
Erto, Pasquale
;
Vanacore, Amalia
;
Staiano, Michele
- In:
The TQM journal : the international review of …
23
(
2011
)
2
,
pp. 196-215
Persistent link: https://www.econbiz.de/10008938674
Saved in:
3
Applying the ISO 90001 process approach and service blueprint to
hospital
management systems
Chen, Hsiang Ru
;
Cheng, Bor-wen
- In:
The TQM journal : the international review of …
24
(
2012
)
5
,
pp. 418-432
Persistent link: https://www.econbiz.de/10009620515
Saved in:
4
Interrelationships among
quality
enablers, service
quality
, patients' satisfaction and loyalty in hospitals
Sadeh, Ehsan
- In:
The TQM journal : the international review of …
29
(
2017
)
1
,
pp. 101-117
Persistent link: https://www.econbiz.de/10011648850
Saved in:
5
Industrial Design Structure : a straightforward organizational integration of DFSS and QFD in a new industry and market reality
Frizziero, Leonardo
;
Leon-Cardenas, Christian
;
Galiè, …
- In:
The TQM journal : the international review of …
35
(
2023
)
8
,
pp. 2413-2435
Persistent link: https://www.econbiz.de/10014457816
Saved in:
6
Service
quality
gaps analysis based on Fuzzy linguistic SERVQUAL with a case study in
hospital
out-patient services
Hu, Hsiu-yuan
;
Lee, Yu-cheng
;
Yen, Tieh-min
- In:
The TQM journal : the international review of …
22
(
2010
)
5
,
pp. 499-515
Persistent link: https://www.econbiz.de/10008662634
Saved in:
7
A five-senses perspective to
quality
in hospitals
Ugolini, Marta Maria
;
Rossato, Chiara
;
Baccarani, Claudio
- In:
The TQM journal : the international review of …
26
(
2014
)
3
,
pp. 284-299
Persistent link: https://www.econbiz.de/10010341264
Saved in:
8
Using an adapted approach to the Kano model to identify patient needs from various patient roles
Gustavsson, Susanne
;
Gremyr, Ida
;
Sarenmalm, Elisabeth Kenne
- In:
The TQM journal : the international review of …
28
(
2016
)
1
,
pp. 151-162
Persistent link: https://www.econbiz.de/10011534398
Saved in:
9
Changing from a product to a process perspective for service improvements in a manufacturing company
Cronemyr, Peter
;
Witell, Lars
- In:
The TQM journal : the international review of …
22
(
2010
)
1
,
pp. 26-40
Persistent link: https://www.econbiz.de/10003943604
Saved in:
10
Application of fuzzy QFD for enabling agility in a manufacturing organization : a case study
Vinodh, Sekar
;
Chintha, Suresh Kumar
- In:
The TQM journal : the international review of …
23
(
2011
)
3
,
pp. 343-357
Persistent link: https://www.econbiz.de/10009154092
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