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TQM and academic performance in Iraqi HEIs : associations and mediating effect of KM
Zwain, Ammar Abdulameer Ali; Kong Teong Lim; Othman, Siti - In: The TQM journal : the international review of … 29 (2017) 2, pp. 357-368
Persistent link: https://www.econbiz.de/10011643391
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Leadership, empowerment and customer satisfaction in teaching institutions : case study of a Pakistani University
Arif, Seema; Ilyas, Maryam - In: The TQM journal : the international review of … 23 (2011) 4, pp. 388-402
Persistent link: https://www.econbiz.de/10009247544
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Delighting customers of management education in India : a student perspective, part I
Sahney, Sangeeta - In: The TQM journal : the international review of … 23 (2011) 6, pp. 644-658
Persistent link: https://www.econbiz.de/10009426880
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Student satisfaction and impact of leadership in private universities
Arif, Seema; Ilyas, Maryam; Hammed, Abdul - In: The TQM journal : the international review of … 25 (2013) 4, pp. 399-416
Persistent link: https://www.econbiz.de/10009765696
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Developing a scale to measure students' perception of service quality in the Indian context
Jain, Rajani; Sahney, Sengeeta; Sinha, Gautam - In: The TQM journal : the international review of … 25 (2013) 3, pp. 276-294
Persistent link: https://www.econbiz.de/10009756365
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Diploma research process : evaluating the service quality
Mathenge, Edward Kariuki; Kamau, Alice Wangui; Kariuki, … - In: The TQM journal : the international review of … 25 (2013) 5, pp. 547-556
Persistent link: https://www.econbiz.de/10010126404
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Considering pollution in the higher education (HE) service ecosystem : the role of students' evaluation surveys
Díaz-Méndez, Montserrat; Saren, Michael; Gummesson, Evert - In: The TQM journal : the international review of … 29 (2017) 6, pp. 767-782
Persistent link: https://www.econbiz.de/10011804558
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Factors that enhance the perceived quality and student satisfaction of specialized postgraduate programs : the role of identity
Park, Soohyun; Kim, Kilsun - In: The TQM journal : the international review of … 35 (2023) 4, pp. 1007-1029
Persistent link: https://www.econbiz.de/10014321525
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On-campus accommodation service quality : the mediating role of students' satisfaction on word of mouth
Gabbianelli, Linda; Pencarelli, Tonino - In: The TQM journal : the international review of … 35 (2023) 5, pp. 1224-1255
Persistent link: https://www.econbiz.de/10014321615
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An analysis of total quality management (TQM) practices in Zambian secondary schools : a survey of Lusaka district
Nawelwa, Joyce; Sichinsambwe, Chanda; Mwanza, Bupe Getrude - In: The TQM journal : the international review of … 27 (2015) 6, pp. 716-731
Persistent link: https://www.econbiz.de/10011507273