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Using modified IPA to define quality improvement strategies : a study of air-conditioning industry in Taiwan
Ho, Li-Hsing; Chang, Pi-Yun; Yen, Tieh-Min - In: The TQM journal : the international review of … 28 (2016) 2, pp. 180-194
Persistent link: https://www.econbiz.de/10011556481
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Applying quality function deployment to social housing?
Kassela, Katerina; Papalexi, Marina; Bamford, David - In: The TQM journal : the international review of … 29 (2017) 3, pp. 422-437
Persistent link: https://www.econbiz.de/10011703561
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Interrelationships among quality enablers, service quality, patients' satisfaction and loyalty in hospitals
Sadeh, Ehsan - In: The TQM journal : the international review of … 29 (2017) 1, pp. 101-117
Persistent link: https://www.econbiz.de/10011648850
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Designing for the satisfaction of high-level needs : introducing the ideation need mapping (INM)
Stenmark, Petter; Lilja, Johan - In: The TQM journal : the international review of … 26 (2014) 6, pp. 639-649
Persistent link: https://www.econbiz.de/10010426580
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A comparison of quality satisfaction between transactional and relational customers in e-commerce
Yen, Yung-shen - In: The TQM journal : the international review of … 26 (2014) 6, pp. 577-593
Persistent link: https://www.econbiz.de/10010426601
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Incorporating customer profitability analysis into quality management systems
Sedevich-Fons, Leonardo - In: The TQM journal : the international review of … 34 (2022) 6, pp. 1506-1526
Persistent link: https://www.econbiz.de/10014320876
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Mapping the customer centric weather index insurance service design using quality function deployment
Singh, Pankaj; Agrawal, Gaurav - In: The TQM journal : the international review of … 34 (2022) 6, pp. 1800-1822
Persistent link: https://www.econbiz.de/10014320947
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How to invest in total quality management practices for enhanced operational performance : findings from PLS-SEM and fsQCA
Acquah, Innocent Senyo Kwasi; Quaicoe, Judith; Arhin, … - In: The TQM journal : the international review of … 35 (2023) 7, pp. 1830-1859
Persistent link: https://www.econbiz.de/10014380884
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Voice of the customer as a tool for service quality analysis in public transport
Jach, Paula; Antony, Jiju; Thomson, Scott Paul; Cudney, … - In: The TQM journal : the international review of … 34 (2022) 3, pp. 448-475
Persistent link: https://www.econbiz.de/10013338046
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Consumer quality management for beverage food products : analyzing consumer' perceptions toward repurchase intention
Sharif, Shahbaz; Ur-Rehman, Shafique; Ahmad, Zeshan; … - In: The TQM journal : the international review of … 36 (2024) 2, pp. 431-459
Persistent link: https://www.econbiz.de/10014513343