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~isPartOf:"The TQM journal : the international review of organizational improvement"
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Service quality
128
Dienstleistungsqualität
126
Quality management
65
Qualitätsmanagement
65
Customer satisfaction
62
Kundenzufriedenheit
62
Beziehungsmarketing
32
Relationship marketing
32
Consumer behaviour
26
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26
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Health care system
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22
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Product quality
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Antony, Jiju
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Palumbo, Rocco
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Baccarani, Claudio
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Albsoul, Rania
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Alshyyab, Muhammad Ahmed
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Arif, Seema
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Bonfanti, Angelo
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Adamidou, Afroditi
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The TQM journal : the international review of organizational improvement
SpringerLink / Bücher
1,127
Working paper / National Bureau of Economic Research, Inc.
456
NBER working paper series
446
International journal of hospitality management
428
Europäische Hochschulschriften / 5
388
NBER Working Paper
365
Journal of retailing and consumer services
339
Journal of business research : JBR
332
The service industries journal
320
Springer eBook Collection
294
Technological forecasting & social change : an international journal
273
Ifo Schnelldienst
252
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
229
Telecommunications policy : the international journal of digital economy, data sciences and new media
216
The journal of services marketing
213
Discussion paper series / IZA
207
Gabler Edition Wissenschaft
207
Discussion paper / Centre for Economic Policy Research
176
Auditing : a journal of practice & theory
175
ifo Schnelldienst
173
International journal of contemporary hospitality management
171
Springer eBook Collection / Business and Economics
171
International journal of business information systems : IJBIS
150
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
144
Research
143
Services marketing quarterly
142
Journal of hospitality marketing & management
140
Journal of air transport management
138
Cogent business & management
132
Tourism management : research, policies, practice
132
Journal of Services Marketing
130
Journal of travel and tourism marketing
130
Working paper
129
International journal of productivity and quality management : IJPQM
128
IZA Discussion Paper
123
CESifo working papers
119
Service business
119
International journal of quality & reliability management
118
Discussion paper
117
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ECONIS (ZBW)
135
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1
Service quality gaps analysis based on Fuzzy linguistic SERVQUAL with a case study in hospital out-patient services
Hu, Hsiu-yuan
;
Lee, Yu-cheng
;
Yen, Tieh-min
- In:
The TQM journal : the international review of …
22
(
2010
)
5
,
pp. 499-515
Persistent link: https://www.econbiz.de/10008662634
Saved in:
2
Statistical techniques for continuous improvement : a citizen's satisfaction survey
Cappelli, Lucio
;
Guglielmetti, Roberta
;
Mattia, Giovanni
; …
- In:
The TQM journal : the international review of …
22
(
2010
)
3
,
pp. 267-284
Persistent link: https://www.econbiz.de/10003978216
Saved in:
3
Investigating the impact of service quality and customer satisfaction on customer loyalty in mobile telephony in Greece
Santouridis, Ilias
;
Trivellas, Panagiotis
- In:
The TQM journal : the international review of …
22
(
2010
)
3
,
pp. 330-343
Persistent link: https://www.econbiz.de/10003978238
Saved in:
4
Changing from a product to a process perspective for service improvements in a manufacturing company
Cronemyr, Peter
;
Witell, Lars
- In:
The TQM journal : the international review of …
22
(
2010
)
1
,
pp. 26-40
Persistent link: https://www.econbiz.de/10003943604
Saved in:
5
Holistically integrated model and strategic objectives for service business
Yang, Ching-chow
;
Yang, King Jang
;
Cheng, Lai-yu
- In:
The TQM journal : the international review of …
22
(
2010
)
1
,
pp. 72-88
Persistent link: https://www.econbiz.de/10003943608
Saved in:
6
Improvements of public library service quality : perspective of libraries and study centres
Hallberg, Anette
;
Sipos-Zackrisson, Katarina
- In:
The TQM journal : the international review of …
22
(
2010
)
1
,
pp. 89-100
Persistent link: https://www.econbiz.de/10003943631
Saved in:
7
Quality assurance in Canadian police services
Cukier, Wendy
;
Barkel, Erin
;
Vaughan, Tania
;
Gekas, George
- In:
The TQM journal : the international review of …
24
(
2012
)
4
,
pp. 295-309
Persistent link: https://www.econbiz.de/10009572773
Saved in:
8
Rural small firm service quality : an exploratory study
Moyes, David
- In:
The TQM journal : the international review of …
24
(
2012
)
3
,
pp. 248-259
Persistent link: https://www.econbiz.de/10009554248
Saved in:
9
Strategic positioning and quality determinants in banking service
Akdag, Hatice Camgöz
;
Zineldin, Mosad
- In:
The TQM journal : the international review of …
23
(
2011
)
4
,
pp. 446-457
Persistent link: https://www.econbiz.de/10009247530
Saved in:
10
Leadership, empowerment and customer satisfaction in teaching institutions : case study of a Pakistani University
Arif, Seema
;
Ilyas, Maryam
- In:
The TQM journal : the international review of …
23
(
2011
)
4
,
pp. 388-402
Persistent link: https://www.econbiz.de/10009247544
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