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The intricate relationships of consumers’ loyalty and their perceptions of service quality, price and satisfaction in restaurant service
Selim Ahmed; Al Asheq, Ahmed; Ahmed, Ezaz; Chowdhury, … - In: The TQM journal : the international review of … 35 (2023) 2, pp. 519-539
Persistent link: https://www.econbiz.de/10014321246
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Do memorable restaurant experiences affect eWOM? : the moderating effect of consumers' behavioural engagement on social networking sites
Souki, Gustavo Quiroga; Oliveira, Alessandro Silva de; … - In: The TQM journal : the international review of … 35 (2023) 8, pp. 2255-2281
Persistent link: https://www.econbiz.de/10014457640
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Customer lifetime value : the effect of relational benefits, brand experiences, quality, satisfaction, trust and commitment in the fast-food restaurants
Dandis, Ala' Omar; Al Haj Eid, Mohammad Badi’; … - In: The TQM journal : the international review of … 35 (2023) 8, pp. 2526-2546
Persistent link: https://www.econbiz.de/10014458533
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Customer loyalty in telecom service sector : the role of service quality and customer commitment
Izogo, Ernest Emeka - In: The TQM journal : the international review of … 29 (2017) 1, pp. 19-36
Persistent link: https://www.econbiz.de/10011648817
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Servicescape navigation : a customer typology based on the wayfinding ability of Italian hospital visitors
Bonfanti, Angelo; Vigolo, Vania; Douglas, Jackie; … - In: The TQM journal : the international review of … 29 (2017) 4, pp. 546-563
Persistent link: https://www.econbiz.de/10011762869
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Service quality gaps analysis based on Fuzzy linguistic SERVQUAL with a case study in hospital out-patient services
Hu, Hsiu-yuan; Lee, Yu-cheng; Yen, Tieh-min - In: The TQM journal : the international review of … 22 (2010) 5, pp. 499-515
Persistent link: https://www.econbiz.de/10008662634
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Statistical techniques for continuous improvement : a citizen's satisfaction survey
Cappelli, Lucio; Guglielmetti, Roberta; Mattia, Giovanni; … - In: The TQM journal : the international review of … 22 (2010) 3, pp. 267-284
Persistent link: https://www.econbiz.de/10003978216
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Investigating the impact of service quality and customer satisfaction on customer loyalty in mobile telephony in Greece
Santouridis, Ilias; Trivellas, Panagiotis - In: The TQM journal : the international review of … 22 (2010) 3, pp. 330-343
Persistent link: https://www.econbiz.de/10003978238
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Holistically integrated model and strategic objectives for service business
Yang, Ching-chow; Yang, King Jang; Cheng, Lai-yu - In: The TQM journal : the international review of … 22 (2010) 1, pp. 72-88
Persistent link: https://www.econbiz.de/10003943608
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Delighting customers of management education in India : a student perspective, part I
Sahney, Sangeeta - In: The TQM journal : the international review of … 23 (2011) 6, pp. 644-658
Persistent link: https://www.econbiz.de/10009426880