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Considering pollution in the higher education (HE) service ecosystem : the role of students' evaluation surveys
Díaz-Méndez, Montserrat; Saren, Michael; Gummesson, Evert - In: The TQM journal : the international review of … 29 (2017) 6, pp. 767-782
Persistent link: https://www.econbiz.de/10011804558
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Developing a scale to measure students' perception of service quality in the Indian context
Jain, Rajani; Sahney, Sengeeta; Sinha, Gautam - In: The TQM journal : the international review of … 25 (2013) 3, pp. 276-294
Persistent link: https://www.econbiz.de/10009756365
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Diploma research process : evaluating the service quality
Mathenge, Edward Kariuki; Kamau, Alice Wangui; Kariuki, … - In: The TQM journal : the international review of … 25 (2013) 5, pp. 547-556
Persistent link: https://www.econbiz.de/10010126404
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Student satisfaction and impact of leadership in private universities
Arif, Seema; Ilyas, Maryam; Hammed, Abdul - In: The TQM journal : the international review of … 25 (2013) 4, pp. 399-416
Persistent link: https://www.econbiz.de/10009765696
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Factors that enhance the perceived quality and student satisfaction of specialized postgraduate programs : the role of identity
Park, Soohyun; Kim, Kilsun - In: The TQM journal : the international review of … 35 (2023) 4, pp. 1007-1029
Persistent link: https://www.econbiz.de/10014321525
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On-campus accommodation service quality : the mediating role of students' satisfaction on word of mouth
Gabbianelli, Linda; Pencarelli, Tonino - In: The TQM journal : the international review of … 35 (2023) 5, pp. 1224-1255
Persistent link: https://www.econbiz.de/10014321615
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The European standards and guidelines for internal quality assurance : an integrative approach to quality management in higher education?
Manatos, Maria J.; Sarrico, Cláudia S.; Rosa, Maria … - In: The TQM journal : the international review of … 29 (2017) 2, pp. 342-356
Persistent link: https://www.econbiz.de/10011643384
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An ANP based selective assembly approach incorporating Taguchi's quality loss function to improve quality of placements in technical institutions
Upadhayay, Lalit; Vrat, Prem - In: The TQM journal : the international review of … 28 (2016) 1, pp. 112-131
Persistent link: https://www.econbiz.de/10011534383
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The necessity to incorporate TQM and QA study into the undergraduate chemistry/science/engineering curriculum
Chowdhury, Mohammad A. - In: The TQM journal : the international review of … 26 (2014) 1, pp. 2-13
Persistent link: https://www.econbiz.de/10010252119
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Using service gaps to classify quality attributes
Sia Mal Kong; Muthusamy, Kanesan - In: The TQM journal : the international review of … 23 (2011) 2, pp. 145-163
Persistent link: https://www.econbiz.de/10008938677