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Servicescape navigation : a customer typology based on the wayfinding ability of Italian hospital visitors
Bonfanti, Angelo; Vigolo, Vania; Douglas, Jackie; … - In: The TQM journal : the international review of … 29 (2017) 4, pp. 546-563
Persistent link: https://www.econbiz.de/10011762869
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TQM application by engineering consultants in Hong Kong
Lau, Andrew W. T.; Li, Y. S.; Tang, Siu-lam; Chau, K. W. - In: The TQM journal : the international review of … 28 (2016) 4, pp. 561-587
Persistent link: https://www.econbiz.de/10011584544
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Corporate social responsibility and performances of firms operating in the tourism and hospitality industry
Goffi, Gianluca; Masiero, Lorenzo; Pencarelli, Tonino - In: The TQM journal : the international review of … 34 (2022) 6, pp. 1626-1647
Persistent link: https://www.econbiz.de/10014320908
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Integrated lean TQM model for global sustainability and competitiveness
Ho, Samuel K. M. - In: The TQM journal : the international review of … 22 (2010) 2, pp. 143-158
Persistent link: https://www.econbiz.de/10003996263
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Travel agencies' perception of ISO 9001 certification
Mak, Barry - In: The TQM journal : the international review of … 27 (2015) 6, pp. 741-751
Persistent link: https://www.econbiz.de/10011507293
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Service quality gaps analysis based on Fuzzy linguistic SERVQUAL with a case study in hospital out-patient services
Hu, Hsiu-yuan; Lee, Yu-cheng; Yen, Tieh-min - In: The TQM journal : the international review of … 22 (2010) 5, pp. 499-515
Persistent link: https://www.econbiz.de/10008662634
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Statistical techniques for continuous improvement : a citizen's satisfaction survey
Cappelli, Lucio; Guglielmetti, Roberta; Mattia, Giovanni; … - In: The TQM journal : the international review of … 22 (2010) 3, pp. 267-284
Persistent link: https://www.econbiz.de/10003978216
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Investigating the impact of service quality and customer satisfaction on customer loyalty in mobile telephony in Greece
Santouridis, Ilias; Trivellas, Panagiotis - In: The TQM journal : the international review of … 22 (2010) 3, pp. 330-343
Persistent link: https://www.econbiz.de/10003978238
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Changing from a product to a process perspective for service improvements in a manufacturing company
Cronemyr, Peter; Witell, Lars - In: The TQM journal : the international review of … 22 (2010) 1, pp. 26-40
Persistent link: https://www.econbiz.de/10003943604
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Holistically integrated model and strategic objectives for service business
Yang, Ching-chow; Yang, King Jang; Cheng, Lai-yu - In: The TQM journal : the international review of … 22 (2010) 1, pp. 72-88
Persistent link: https://www.econbiz.de/10003943608