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Conceptualization and assessment of E-service quality for luxury brands
Kim, Jung-Hwan; Kim, Minjeong - In: The service industries journal 40 (2020) 5/6, pp. 436-470
Persistent link: https://www.econbiz.de/10012208579
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Consumer-based virtual brand personality (CBVBP), customer satisfaction and brand loyalty in the online banking industry
Khian Sin Ong; Bang, Nguyen; Sharifah Faridah Syed Alwi - In: The international journal of bank marketing : IJBM 35 (2017) 3, pp. 370-390
Persistent link: https://www.econbiz.de/10011731393
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The role of customer brand engagement and brand experience in online banking
Khan, Imran; Rahman, Zillur; Fatma, Mobin - In: The international journal of bank marketing : IJBM 34 (2016) 7, pp. 1025-1041
Persistent link: https://www.econbiz.de/10011618717
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The effects of shopping value on retail outcomes : a comparison between department stores and hypermarkets
Chang, Hsiu-hui; Fang, Wenchang - In: The service industries journal 32 (2012) 14, pp. 2249-2263
Persistent link: https://www.econbiz.de/10009620190
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Methods for determining areas for improvement based on the design of customer surveys
Yang, Ching-chow; Yang, King-jang; Yeh, Tsu-ming; Pai, … - In: The service industries journal 29 (2009) 1/2, pp. 143-154
Persistent link: https://www.econbiz.de/10003849578
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Exploring the solution : the contextual effect on consumer dissatisfaction and innovativeness in financial service companies
Yang, Szu-chi; Tu, Chiayu; Yang, Suechin - In: The service industries journal 29 (2009) 3/4, pp. 557-568
Persistent link: https://www.econbiz.de/10003870682
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Customer satisfaction, corporate image, and service quality in professional services
Cameran, Mara; Moizer, Peter; Pettinicchio, Angela - In: The service industries journal 30 (2010) 3/4, pp. 421-435
Persistent link: https://www.econbiz.de/10003980721
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Consumers' captive service experiences : it's you and me
Rayburn, Steven W. - In: The service industries journal 35 (2015) 15/16, pp. 806-825
Persistent link: https://www.econbiz.de/10011416846
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How the personality of retail bank customers interferes with the relationship between service quality and loyalty
Al-Hawari, Mohd Ahmad - In: The international journal of bank marketing : IJBM 33 (2015) 1, pp. 41-57
Persistent link: https://www.econbiz.de/10010530075
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Key drivers of services website loyalty
Sanz Blas, Silvia; Ruiz Mafe, Carla; Pérez Perez, Isabel - In: The service industries journal 34 (2014) 5, pp. 455-475
Persistent link: https://www.econbiz.de/10010379358