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~isPartOf:"The international journal of bank marketing : IJBM"
~isPartOf:"The service industries journal"
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Consumer behaviour
332
Konsumentenverhalten
331
Beziehungsmarketing
105
Relationship marketing
105
Dienstleistungsqualität
92
Service quality
92
Customer satisfaction
85
Electronic Banking
46
Electronic banking
46
Bank
38
Innovation adoption
33
Innovationsakzeptanz
33
Brand management
31
Markenführung
31
Confidence
30
Emotion
30
Vertrauen
30
Brand image
27
Markenimage
27
Financial services
25
Finanzdienstleistung
25
Personal banking
22
Privatkundengeschäft
22
India
17
Indien
17
Online retailing
17
Online-Handel
17
Consumer attitudes
16
Dienstleistungssektor
16
Service industry
16
Einzelhandel
15
Retail trade
15
E-commerce
14
Internet marketing
14
Online-Marketing
14
Banking
13
Brand
13
Customer integration
13
Electronic Commerce
13
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Article
85
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English
85
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Pérez, Andrea
3
Bang, Nguyen
2
Choudhury, Koushiki
2
Rodríguez del Bosque, Ignacio A.
2
Addo, Prince Clement
1
Adewoye, Oyerinde J.
1
Aimin, Wang
1
Akgün, Ali E.
1
Al-Hawari, Mohd Ahmad
1
Al-jazzazi, Akram
1
Alan, Alev Kocak
1
Amin, Muslim
1
Amirtha, Raman
1
Amoh, Simon
1
Archer-Brown, Chris
1
Arici, Hasan Evrim
1
Arvidsson, Niklas
1
Asare, Andy Ohemeng
1
Ayo, Charles K.
1
Bapat, Dhananjay
1
Barua, Zapan
1
Batra, Dharminder Kumar
1
Bergel, Maxi
1
Berraies, Sarra
1
Berthiaume, Bilitis
1
Bhat, Suhail Ahmad
1
Blázquez-Resino, Juán José
1
Bomfim, Emerson Luiz
1
Boukis, Achilleas
1
Brock, Christian
1
Brun, Isabelle
1
Bueno, Eduardo Veiga
1
Buonamassa, Daniela
1
Butcher, Ken
1
Cai, Ruiying
1
Cameran, Mara
1
Cetin, Gurel
1
Chang, Chun-Ming
1
Chang, Hsiu-hui
1
Chi, Christina Geng-Qing
1
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The international journal of bank marketing : IJBM
The service industries journal
Journal of retailing and consumer services
323
International journal of hospitality management
184
Journal of business research : JBR
155
The journal of services marketing
101
Journal of hospitality marketing & management
92
Journal of travel and tourism marketing
86
International journal of contemporary hospitality management
77
Cogent business & management
74
Services marketing quarterly
59
Tourism management : research, policies, practice
57
Psychology & marketing
50
Asia Pacific journal of marketing and logistics
48
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
47
Service business
41
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
Journal of strategic marketing
39
Journal of service management
38
Journal of service research : JSR
38
Tourism management perspectives : TMP
36
International journal of electronic marketing and retailing : IJEMR
34
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
34
European journal of marketing : EJM
33
Journal of air transport management
31
The international review of retail, distribution and consumer research
30
The TQM journal : the international review of organizational improvement
28
International journal of retail and distribution management
27
Journal of the Academy of Marketing Science
26
International journal of quality and service sciences
25
International journal of retail & distribution management
25
Journal of Asian finance, economics and business : JAFEB
25
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
25
Total quality management & business excellence
24
International journal of services and operations management
23
International journal of services, economics and management
23
Journal of Islamic marketing
23
Journal of internet commerce
23
Journal of retailing
23
Tourism analysis : an interdisciplinary tourism & hospitality journal
23
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ECONIS (ZBW)
85
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1
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85
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date (oldest first)
1
Conceptualization and assessment of E-service quality for luxury brands
Kim, Jung-Hwan
;
Kim, Minjeong
- In:
The service industries journal
40
(
2020
)
5/6
,
pp. 436-470
Persistent link: https://www.econbiz.de/10012208579
Saved in:
2
Consumer-based virtual
brand
personality (CBVBP), customer satisfaction and
brand
loyalty in the online banking industry
Khian Sin Ong
;
Bang, Nguyen
;
Sharifah Faridah Syed Alwi
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
3
,
pp. 370-390
Persistent link: https://www.econbiz.de/10011731393
Saved in:
3
The role of customer
brand
engagement and
brand
experience in online banking
Khan, Imran
;
Rahman, Zillur
;
Fatma, Mobin
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
7
,
pp. 1025-1041
Persistent link: https://www.econbiz.de/10011618717
Saved in:
4
The effects of shopping value on retail outcomes : a comparison between department stores and hypermarkets
Chang, Hsiu-hui
;
Fang, Wenchang
- In:
The service industries journal
32
(
2012
)
14
,
pp. 2249-2263
Persistent link: https://www.econbiz.de/10009620190
Saved in:
5
Methods for determining areas for improvement based on the design of customer surveys
Yang, Ching-chow
;
Yang, King-jang
;
Yeh, Tsu-ming
;
Pai, …
- In:
The service industries journal
29
(
2009
)
1/2
,
pp. 143-154
Persistent link: https://www.econbiz.de/10003849578
Saved in:
6
Exploring the solution : the contextual effect on consumer dissatisfaction and innovativeness in financial service companies
Yang, Szu-chi
;
Tu, Chiayu
;
Yang, Suechin
- In:
The service industries journal
29
(
2009
)
3/4
,
pp. 557-568
Persistent link: https://www.econbiz.de/10003870682
Saved in:
7
Customer satisfaction, corporate image, and service quality in professional services
Cameran, Mara
;
Moizer, Peter
;
Pettinicchio, Angela
- In:
The service industries journal
30
(
2010
)
3/4
,
pp. 421-435
Persistent link: https://www.econbiz.de/10003980721
Saved in:
8
Consumers' captive service experiences : it's you and me
Rayburn, Steven W.
- In:
The service industries journal
35
(
2015
)
15/16
,
pp. 806-825
Persistent link: https://www.econbiz.de/10011416846
Saved in:
9
How the personality of retail bank customers interferes with the relationship between service quality and loyalty
Al-Hawari, Mohd Ahmad
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
1
,
pp. 41-57
Persistent link: https://www.econbiz.de/10010530075
Saved in:
10
Key drivers of services website loyalty
Sanz Blas, Silvia
;
Ruiz Mafe, Carla
;
Pérez Perez, Isabel
- In:
The service industries journal
34
(
2014
)
5
,
pp. 455-475
Persistent link: https://www.econbiz.de/10010379358
Saved in:
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